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This is just a few blocks from main attractions in downtown Phoenix. Staff was very polite and helpful. Hotel is clean both in the lobby area and in the guestroom and fresh breakfast daily is a nice addition.
I was in Phoenix for a convention, and this location was within walking distance. The front desk people and shuttle drivers were friendly and helpful, but the breakfast service/ coffee bar were sub-par, the rim of the toilet in our room was dirty, and there...More
Thank Heidi B
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 3 weeks ago
Thank you for writing a survey about your stay. We are pleased to see your encounters with our shuttle and front desk staff was pleasant. Also, thank you for the feedback about the breakfast service, this allows us to improve our hotel service for our...More
I needed to house a film crew working in the Phoenix area, and we needed extra-large rooms because of the camera and wardrobe equipment used on the shoot. SpringHill Suites was the perfect solution, with a large work area in each room. The sales office,...More
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 6 January 2018
Thank you for writing a review about your stay. We are pleased to see the hotel fit your staff's needs! Thank you again and we look forward to your future return.
Very helpful staff who allowed graciously our late check-in. Superbly plush carpets all along in the corridors (matched with at least another Hilton in another state :) -- only cons I felt were their breakfast area is very very small compared to what kind of...More
Whoever set up the hours for the breakfast needs to adjust the times. The breakfast was pathetic. There are 121 rooms in this hotel and they allow 2.5 hours for guests to eat. So, if you want ANY food - get there as soon as...More
1 Thank BevN53
Response from Tiffany D, Front Office Manager at SpringHill Suites Phoenix DowntownResponded 30 December 2017
Thank you for writing a review about your stay. We are sorry to see the breakfast hours were not accommodating for your stay. Thank you again and we appreciate your feedback.