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TownePlace Suites Phoenix North

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#58 of 175 Hotels in Phoenix
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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TownePlace Suites Phoenix North
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153 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Phoenix, Arizona
Reviewed 4 weeks ago

I First want to start this review by thanking the entire staff for everything they do here at the hotel. It really shows the amount of dedication they have to make everyone's stay here the best. I remember checking in after some water damage done to our house the enthusiasm "Billy" the young front desk clerk had checking us in...

Thank chaymarquez3
Reviewed 5 March 2017

This property is a little "tired," with some of the room features showing their wear, but the staff makes up for it. The staff really care about providing outstanding service - from Donna at the front to Debi in the breakfast area. When you travel a lot, that service makes more of a difference than whether the freezer door shuts...

Thank Holly V
San Antonio, Texas
Reviewed 24 February 2017 via mobile

We stayed here 2 nights for a meeting. Upon check in our host Billy was very friendly. He did forget to give us our welcome bag, which I knew about since I read it on here. He promised to have warm cookies and popcorn at 6 o'clock. We went down later and that didn't happen and he was gone. Once...

Thank 909Mary
Castle Rock, Colorado
Reviewed 23 February 2017

The staff here could not be more helpful or friendly - really great people. My only complaint is the hotel itself. Its an older Towneplace Suites, and it shows. They have done their best to make it updated, but there are some things that can not be updated on par with newer Marriott buildings. The hotel is also essentially in...

Thank jeff c
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Jeff C, We appreciate you taking the time to provide us your feedback. I'm very happy to hear how friendly and helpful you found our staff to be. They will be most pleased! However, I'm sorry that our hotel did not meet your expectations. We will share your comments with our management team. I hope that you will reconsider...

Lodi, California
Reviewed 21 February 2017

I have nothing but praise for the staff at the hotel. Everyone we encountered from check in to breakfast to house keeping were friendly, helpful, and genuine. The rooms were spacious, comfortable, and very clean. The grounds were clean and well maintained. Our minus for the rating was the mattresses. The main bed in the room was cratered in the...

Thank dglusing
Kingman, AZ
Reviewed 18 February 2017

Stayed for one night. Check in was quick and friendly. Room was very clean. My only complaint would be the smell. It was if someone had cooked ethnic food earlier in the day, but I would rather smell that than the odor of uncleanliness. Also when I went to make coffee, the used filters were still in the machine. I...

Thank Michelle B
Reviewed 19 January 2017 via mobile

Been to Arizona a handful of times, this hotel is the best by far. Great staff, very polite and always saying hi. The room was great, took about 5 minutes to get our room keys. Everything you need is in that room, and it smelled great. The bed could have been king size but that is small. Breakfast is great...

Thank Adam H
Orange, California
Reviewed 17 January 2017

We just needed a place to stay for one night before we drove home to Orange County, this place was perfect. Rooms were clean, front desk and breakfast staff was friendly, we got a great nights sleep and my daughter got a waffle (with a cactus imprint!) in the morning! Loved that breakfast started at 6am, we were on the...

Thank 4MomOf3
Austin, Texas
Reviewed 5 January 2017

We chose this hotel due to our use of Marriott points. Checkin was quick and efficient, while customer service was friendly and enjoyable throughout our stay over the holiday. We changed rooms, per our request, and it was done efficiently and without question. They even followed up with us regarding the resolution to the problem that caused us to move....

Thank JenEricTravelers
Reviewed 2 December 2016

Nice hotel, very clean. Wonderful staff all cheerful and helpful. Good breakfast with good selection. Breakfast lady very upbeat and friendly. Room was spacious with full kitchen and plenty of storage. Would definitely stay here again

2Thank Alan C

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All Traveller Photos (25)
Room/Suite (17)
Bathroom (4)
Hotel & Grounds (3)
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Management photos: Courtesy of the property manager

All Management Photos (49)
Hotel & Grounds (5)
Room/Suite (19)
Pool/Beach Area (3)
Dining (9)
Business Centre/Function Rooms (4)
Bathroom (1)
Other (8)
07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites Phoenix North

Address: 9425 North Black Canyon Freeway, Phoenix, AZ 85021
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $103 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Phoenix North 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix
TownePlace Suites Phoenix North Arizona
Hotel Style:
#21 Family Hotel in Phoenix
#21 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Phoenix North staff and other travellers.
5 questions
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Albuquerque, New Mexico
Madison, Wisconsin
4 months ago
Los Lunas, New Mexico
Garden City, Kansas

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Questions? Get answers from TownePlace Suites Phoenix North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Speak to "Billy" if you need anything”
chaymarquez3, 30 Mar 2017 | Read review
“Since you can easily hear people walking in rooms above you on the lower floors, it's helpful to request a room on the top floor.”
Rhymetime, 10 Nov 2016 | Read review
“The suite is like a small apartment. Everything in the kitchen you will need.”
SusanV205, 24 Aug 2016 | Read review
“All the rooms are fine.”
791karthikc, 26 May 2016 | Read review
“quieter floors, accessibility, located on major highway routes”
victoriabK163PV, 18 May 2016 | Read review
5 of 5
US$79* /night
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Prices are for 1 room, 2 adults
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