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Pointe Hilton Tapatio Cliffs Resort

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310 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Arizona
Reviewed 2 days ago NEW

Room wasn't ready when promised. Made 3 calls to the resort to check on the status and was told different things by 3 different people. They lost our reservations, then tried to double bill us. Never apologized or tried to make it right. the manager, Autumn, at the front desk was very unprofessional. She told us we would have to...

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Helpful?
Thank DMurrayAZ
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I am sorry to hear about this unfortunately situation. Upon receipt of your email yesterday to our hotel email site, I looked into the details of your feedback. I understand that your suite was blocked next to others in the wedding. As your suite was not ready, we offered an alternative and you declined because you wanted to remain near...

Austin, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

1st visit to Arizona and we stay at the Point Hilton Tapatio Cliffs Resort. Absolutely amazing, breath taking and staff was just "absolutely awesome". would defenetly stay there again. Visited the Botanical Garden and experience the history of Cactus. Never seen some many different types of Cactus. "Interesting experience"

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Helpful?
1Thank lrobin26
About Hotel's Favourite Review
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing our property for your first visit to Arizona. It’s great to hear that you enjoyed your time with us and will return. We look forward to serving you again soon.

Reviewed 3 days ago NEW

This Resort is wonderful; we spent our 15th Wedding Anniversary 4-night vacation in mostly blissful surroundings! Further to the title of my review, I only wish I had known enough about the property to request a suite close to the Adult/21+ pool. We were given a suite where the family pool was nearly right outside the door, which made for...

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Helpful?
Thank Gina S
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Happy Anniversary! Thank you for choosing to spend your special occasion with us. We hope to have the opportunity to serve you again if your travels bring you back to Phoenix. We’ll keep an adult pool suite ready for you!

Cohasset, Massachusetts
Reviewed 3 days ago NEWvia mobile

Stayed here 5 days for a business conference- *location from the airport wasn't bad, 20 minutes with light traffic. *service at property was pretty good. I came in late, so room was ready, but don't expect room to be ready if you come in early. We had breakfast and lunch supplied by the hotel for our conference and it was...

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Helpful?
Thank Hagearty
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your positive review and are happy to hear that you enjoyed your time with us for the conference. Our lobby Starbucks coffee shop also sells beer and wine. We’re happy to hear that you had a chance to play our award winning golf course. Our Pointe In Tyme restaurant/bar is not on the course, but is right next...

Utah
Reviewed 4 days ago NEW

Looking for a place to spend a couple nights while touring the state. Many venues were already booked due to spring baseball, which was fortunate for us as we probably wouldn't have discovered this little gem in the Phoenix hills. The Pointe Hilton Tapatio is a resort hotel, so there's something for everyone at this hotel. There are eight different...

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Helpful?
1Thank timmyf16
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. It’s wonderful to hear that you had such a good time during your family’s getaway to catch Spring baseball. Your many compliments are much appreciated and we hope you come back to see us again.

Knoxville, Tennessee
Reviewed 4 days ago NEWvia mobile

I had the privilege of staying at this resort at the beginning of the month for a business trip. Beautiful place with great staff. The meeting were well organized and the food was good. Would definitely recommend for any business or family vacation.

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Helpful?
1Thank bwhitehead1973
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for posting this very nice review of your business trip. We value your business and hope to have the opportunity to serve you again.

East Amherst, United States
Reviewed 4 days ago NEW

The hotel is located in a scenic area but is not convenient to get around the facilities. nice amenities at the location but very average room. The guest services staff were helpful but parking was very odd.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Douglas S
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate hearing from all of our guests with both positive and less than positive feedback. I’m sorry that we did not provide a perfect stay for you but thank you for your compliment about our guest service staff. If your travels bring you back to phoenix, we hope you will give us another try.

Boston, Massachusetts
Reviewed 5 days ago NEW

We stayed here for two nights in March and had a great time. We checked in very late and there were still quite a few people working in the lobby and provided great service. Our room was very nice with a seperate living area and was recently renovated. No complaints with the room, good for a family or people traveling...

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Helpful?
Thank Katelynab777
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for taking the time to post your very positive review. I’m happy to hear that you had the opportunity to dine at our fine dining restaurant and enjoyed the cuisine and spectacular view. We appreciate the compliments. If your travels bring you back to Phoenix, we hope you choose us again.

Columbus, Ohio
Reviewed 6 days ago NEW

We had just 2 nights in Phoenix and I couldn't decide on a Hilton property - we considered the Hilton Garden Inn in Scottsdale and the airport Hilton. But we settled on this one since it was so close to North Mountain park and had a well-reviewed restaurant on site (Different Pointe of View). Having stayed here, I can see...

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Helpful?
Thank debbie645
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your getaway. The many compliments are much appreciated. It’s good to hear that you had a chance to dine at Different Pointe of View. You took on quite a hike to get to the top of the mountain. Since there isn’t a sidewalk, we encourage guests to use our shuttle service....

Algonquin, Illinois
Reviewed 6 days ago NEW

I had the same experience as others with elevator in the assigned building being broken. I was assigned a room on the fourth floor. Same story, overbooked because of spring break. However, I learned that the elevator had been out for 2 weeks. Now I am no elevator repairman but I pretty sure two weeks is long enough to get...

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Helpful?
Thank Charlie3446
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We strive to provide a perfect stay for every guest and I am sorry we missed that goal with you. I do apologize for the non-functioning elevator during your stay. The part is on order and we will repair it just as soon as it’s received. I do appreciate your comment that you experienced excellent service and would have rated...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $180 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Jetsetter so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs Resort Phoenix, Arizona
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#10 Luxury Hotel in Phoenix
#62 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
 of 5 bubbles DMurrayAZ, 20 Mar 2017 | Read review
“See my review - ask for area best for reason(s) you are there. The resort fee, which includes the in-room wifi, is standard, but worth it!”
 of 5 bubbles ginasP2064CN, 19 Mar 2017 | Read review
“do not accept building 21 until the elevator is fixed”
 of 5 bubbles Charlie3446, 16 Mar 2017 | Read review
“The higher the building, the better the view”
 of 5 bubbles U1109TSmikem, 13 Mar 2017 | Read review
“get the 2 queen bed room they have a sitting room which was great”
 of 5 bubbles InternationalT_12, 8 Mar 2017 | Read review
5 of 5