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Embassy Suites by Hilton Phoenix Airport

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990 Reviews from our TripAdvisor Community

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Showing 983: English reviews
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Ogden, Utah
Reviewed 2 days ago NEW

Hotel was was very accommodating, staff was nice, and the extras of breakfast and managers reception was great. Would definitely stay here again. Staff text periodically to make sure everything was going good and if needed anything.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jillybean364
Oak Lawn, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 23 March 2017

Everything was excellent at the Embassy Suites. Rooms were very clean and ready for our arrival. Pool areas and exercise room were excellent. The surroundings around the pool were decorated beautifully, chairs for the pool were clean and comfortable. Exercise rooms was roomy and easy to do repetitive motions without any interference from other individuals. Complimentary breakfast was excellent. Choices...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Louise P
About Hotel's Favourite Review
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Louise P, We appreciate you and your detailed review! Stay with us again. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Chesapeake, United States
Reviewed 5 days ago NEW

Very disappointed with this hotel. Does not represent the Hilton brand and/or Embassy Suites brand well at all. This hotel appears very old and is not around other hotels. It is not in a location that you would expect for this brand.

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Helpful?
Thank michellehK2734ZR
Whitehall, United States
Reviewed 1 week ago NEW

The courtyard is beautiful. The pool is inviting. The rooms are a little dated, but the beds are clean & comfortable. The breakfast is hot and made-to-order, but not always with the warmest welcome from the staff. The hotel's location is convenient to the airport, but the neighborhood is a wee bit sketchy. The most notable negative I found was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank gretchens180
New York City, New York
Reviewed 1 week ago

As a Hilton Diamond member I've stayed at many embassy suites all over the US. This place is a little run down and outdated. It was a one night stay to catch an early flight so no opportunity for the free breakfast. However, the happy hour bartender was absolutely fabulous.

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Helpful?
Thank jpr520
Goodyear, United States
Reviewed 1 week ago

Rooms are clean and spacious. The staff was polite and helpful. The main bedroom furniture decor is a bit out dated, but in great condition. Convenient location. The complimentary (full) breakfast is the best.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank elidar451
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear elidar451, Thank you for your review of our hotel. We are thrilled that you enjoyed our made to order breakfast along with our helpful staff and spacious rooms. We look forward to your return visit. Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com

Alpharetta, United States
Reviewed 1 week ago

It is ok if you know what you are getting, but this is not what you would expect from an Embassy Suites. It has an outdoor courtyard with a very weird design The location was very strange and I thought I was lost!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank philliph401
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear philliph401, We have received your review and we are so sorry that you felt lost. Our property is one of the first in the Embassy Suites by Hilton property and our lay out is indeed a little different. We do however, appreciate your 3 bubble review. Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com

Fontana, United States
Reviewed 2 weeks ago

We typically have a good experience with Embassy Suits. Unfortunately, it seems like this site has not upgraded the rooms since 1980. The registration area is very nice and appealing. The staff was all very professional and accommodative.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank latatshak
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear latatshak, Thank you for your review. We are currently looking at ways to continue to improve and look forward to having you see all the changes to come. Thank you, Vanessa Ramos Vanessa.Ramos@hilton.com

Duncan, Arizona
Reviewed 2 weeks ago

Poor value. The hotel is in a bad neighborhood. There were sketchy looking men hanging out near side entrances with non-hotel bedding sneaking in behind guests. The rooms are in bad shape. At least the breakfast cook was really nice.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank jeremyf701
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear jeremyf701, We are sorry that you walked away with a negative impression of our hotel. Our team strives to deliver our care and comfort while ensuring that safety is felt all throughout our property. We are delighted that breakfast was a huge plus for you. We hope to see you again. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

Trabuco Canyon, California
Reviewed 2 weeks ago

This is NOT an Embassy Suites if you are familiar with that brand. I have stayed at many E.S. properties and this one does not resemble any of them. It's a converted Motel 6 or something similar. All the rooms enter from the outside. When I arrived, by hotel room was completely dark and the room was open. I was...

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Helpful?
1Thank JJA735
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear JJA735, We apologize for your experience while at our property. Please feel free to reach us directly at the email provided below to further discuss the details of your experience. Thank you, Vanessa Ramos vanessa.ramos@hilton.com

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $152 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
4 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
7 months ago
Norfolk, Virginia
over a year ago

See all questions (4)

Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book here - go somewhere else!!!”
JJA735, 12 Apr 2017 | Read review
“Top level, 4th floor was nice. No running noise or foot traffic above your head.”
tsandra, 10 Apr 2017 | Read review
“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
Buckeye7821, 2 Mar 2017 | Read review
“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
Noreplyfromtucson, 28 Jan 2017 | Read review
“Choose a room away from the pool noise.”
rayu, 25 Jan 2017 | Read review
5 of 5