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Hilton Phoenix Suites

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#27 of 173 Hotels in Phoenix
Certificate of Excellence
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684 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Phoenix, Arizona
Reviewed 8 May 2016

I had a good experience for the most part. The only downfall was the pool. The water was freezing and the hot tub was warm. The pool area was not inviting at all, it had a cold damp feeling just walking into the pool area. After a long day all I wanted to do was relax by the pool, but...

Review collected in partnership with Hilton Hotels & Resorts
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Thank michelleZ4082TW
Irvine, United States
Reviewed 29 April 2016

I travel a lot for work and have to say this is one of the best hotels I have ever stayed at. From the friendliness of the staff to the delicious breakfast buffet to the convenient shuttle they offer, hands down a 5 star experience. The bed and pillows were extremely comfortable and our room was very spacious and clean....

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Thank Katrina R
Washington DC, United States
Reviewed 28 April 2016

When staying in Phoenix, the Hilton is the place to look into. The staff are GREAT and the accommodations are more than expected. Additionally, the shuttle service allows business guest easy access to Convention Center conferences. Wonderful place to stay!!

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Thank Shelli P
Las Vegas, Nevada
Reviewed 25 April 2016

Needed a place where me and my two adult sons could have some space while we were in town and this was perfect . The suite had two beds , a pull out couch and was very roomy . It reminded us of a sized down Embassy Suites . Breakfast buffet was well presented and the staff very accommodating ....

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Thank Ray L
Floyd, United States
Reviewed 24 April 2016

Staff are great. Room was nice. Room had plumbing issues with toilet running constantly. Not exactly convenient to downtown. Hilton's are usually much nicer than most hotels. Food wasn't as good as normal. I will continue to stay at this chain.

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Thank Joanne D
Yukon, United States
Reviewed 21 April 2016

The staff was excellent toward me and very helpful. We were there for a convention and had a reception in the lobby of the hotel. The catering staff were excellent and took care of our deliveries to the hotel and all the arrangements. However, my colleagues reservation was cancelled with no notice when she did not arrive on time. She...

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Thank Perma J
Avondale, United States
Reviewed 15 April 2016

Hilton Brand Is Best. I remain loyal because as a blue and silver, the benefits have been great. The trips I have made are always satisfying and I cannot wait until I become Gold and Diamond Status! I will be granted more rewards and more benefits such as breakfast! Which is the most important meal of the day

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Thank Humberto G
Phoenix, United States
Reviewed 14 April 2016

Perfect down town location with excellent service. the room service food was excellent. The rooms were clean and the staff was very helpful. The indoor pool facilities were amazing. Great place to stay for a business trip or a family. Double bed rooms provide extra space needed separating bed room from Living Room.

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Thank Virginia F
Chicago, Illinois
Reviewed 13 April 2016 via mobile

Problems started at check in. By myself, late, but the clerk had a call with a friend that was clearly way more important than acknowledging a customer. Place feels like it is stuck squarely in the 80s. Tired old and worn furniture and decor. Wifi in room too weak to work. Air con noisy. The room was clean, and other...

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1Thank cgr
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for staying with us and taking the time to write a review. When challenges start at check-in, it most often will set the tone for the entire experience. I'm very sorry that we did not meet your expectations. After receiving your comments on the Hilton Guest Survey system prior to this, we began to research and address the...

Mount Laurel, United States
Reviewed 8 April 2016

While the staff and service at the Hilton located on Thomas Road in Phoenix was excellent, The rooms and hotel itself seemed a bit dated and depressing. Our room felt dark and completely shut off from the lovely weather outside. Internet WiFi was spotty and frustrating. Our bathtub faucet also leaked continuously. Not a bad experience but with some improvements...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Kathleen R

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $277 - $527 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Expedia, Hotels.com and Travelocity so you can book your Hilton Phoenix Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
2 questions
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
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