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Embassy Suites by Hilton Phoenix Downtown North

773 reviews
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Traveller (77)
Room & Suite (26)
Dining (1)
Overview
  • Excellent51%
  • Very good29%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“light rail”(72 reviews)
“front desk”(93 reviews)
“breakfast buffet”(44 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Phoenix Downtown North
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Reviews (773)Write a Review
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All reviewslight railfront deskbreakfast buffetindoor poolparking garageheard museumliving roomshuttle servicegreat staybusiness stayconvention centerrooms are largeroom servicebusiness travelerschase fielddefinitely stay here againeasy access
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141 - 145 of 752 reviews
Reviewed 19 September 2016 via mobile

We spent our wedding night here 19 years ago so we enjoy coming back occasionally. It is always clean, the staff are friendly and accommodating. The room service is good, the bar is enjoyable especially for a game of pool. Looking forward to coming back...More

Thank Ruth M
Response from Monica S, Front Office Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 20 September 2016

Wow ! Thank you for your kind words, If you would like to email me at monica.sanciprian@Hilton.com with your information to ensure we are properly prepared for such an occasion. Hope to see you again !

Reviewed 16 September 2016

I was here to see the Giants vs the D'Backs. The trolley is across the street and it takes you a block away from Chase Field which is very convenient due to the heat. There's a few places around the hotel to eat, with a...More

Thank Rose F
Response from Monica S, Front Office Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 20 September 2016

Thank you and hope you enjoyed the game. I am very sorry the gift shop was closed, please know If you need assistance just come by the front desk we are happy to go and open the gift shop for you. Hope to see you...More

Reviewed 15 September 2016

The hotel is very clean and quiet. Front desk very accommodating, friendly staff. My only criticism would be -- rooms are tired looking, heavy furniture, dark lighting. We have stayed at numerous Hilton hotels that have been updated and refreshed. This one is due.

Thank Larisa D
Response from Monica S, Front Office Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 20 September 2016

Thank you for sharing your experience and for all your kind words with our hotel team. We are in the planning stages now for remodel and hope you can revisit us once completed. THank you again and hope to see you soon !

Reviewed 14 September 2016

I have actually reviewed this hotel before and maintain an excellent rating. My only issue was the indoor pool this year. Last year it was heated just right and was delightful. this year the water was freezing and I could barely get in and then...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Lauren R
Response from Monica S, Front Office Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 20 September 2016

Lauren, Thank you for sharing with us about the pool temperature, I am very sorry. I can assure you we have taken steps to ensure the pool temperature is regulated and monitored so every guest enjoys our indorr pool. Thank you again and hope to...More

Reviewed 7 September 2016

Not downtown, but close enough. Great hotel, great service, would definitely stay again next visit to Phoenix. The Wifi wasn't all that great. The breakfast was buffet style and $12 per person. The staff were all friendly and the beds were good. I prefer a...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Brittney C
Response from Monica S, Front Office Manager at Embassy Suites by Hilton Phoenix Downtown NorthResponded 20 September 2016

Thank you Brittney, We hope to see you again soon. If you would like to email me your contact Information I can sign you up for our Hilton Honors Program. Enrollment has its own perks but can also assist us here at the hotel to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Bar/Lounge
Details
Price range
US$176 - US$402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Kitchenette, Accessible rooms
Details
Price range
US$176 - US$402 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#31 Romantic Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Kitchenette, Accessible rooms
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Traveller (77)
Room & Suite (26)
Dining (1)
Questions & Answers
Ask a question
435jaimec
28 October 2016|
AnswerShow all 3 answers
Response from JayAnderkinGM | Property representative |
Hello, We are located in Mid-town Phoenix, 2 miles from what I will call City Center. What's great about our location is we're steps from the Phoenix Light Rail System giving you full access to both, downtown Phoenix and... More
0
Votes
BBcanada123
4 October 2016|
AnswerShow all 4 answers
Response from Kathy M | Reviewed this property |
No outdoor pool, but for the business traveler, other amenities more than make up for this.
0
Votes
Room Tips
"get a room on a higher floor to avoid traffic noise"
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"The hotel is set up so that all the rooms are quiet"
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"All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for..."
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"Can not comment as to the value as the hotel was included in our tour package"
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