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09/04/2017 10/04/2017
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    Extended Stay America - Phoenix - Airport

    3421 E Elwood St, Phoenix, AZ 85040-1625
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    US$81*
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    Traveller (31)
    Room & Suite (6)
    Dining (2)
    Overview

    • Excellent26%
    • Very good12%
    • Average22%
    • Poor16%
    • Terrible22%
    Travellers talk about
    “fixtures” (2 reviews)
    Free Wifi
    Free Parking
    2.5 Star Hotel
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    Rooms
    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Reviewed 1 week ago via mobile

    Never staying here again horrible experience. Stay away from room 103 Within 5 minutes of laying down i started feeling itchy and had my right elbow with bite marks. Wouldn't recommend this place to anyone. Very low standards on cleaning and keeping up with things....More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport

    I apologize for not living up to our commitment to clean & fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another...

    Reviewed 1 week ago

    Booked room through priceline.com. One night visit. Had to pay $10.00 up charge to get 2 beds ground floor. Leg is in a cast and no ADA rooms available. One of the beds had DIRTY sheets. No exaggeration. My wife found several long dark hairs....More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport

    Thank you for taking the time to post your review. We apologize for the less than spotless condition of your guest suite. This does not meet our standards, and steps have already been taken to address and correct our performance. We are also sorry our...More

    Reviewed 2 weeks ago via mobile

    If you're looking for a no-frills place, withe a good value, you have found it. It's near some nice restaurants (well, nice enough), so that's a plus. The wifi only worked intermittently though, so that was a bit of an annoyance. I was not expecting...More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport

    Bryan, thank you for taking the time to evaluate your stay. It’s nice to know that you liked our convenient location and the value we offer. We also appreciate you letting us know about our internet service and have shared your concern with my maintenance...More

    Reviewed 2 weeks ago via mobile

    Stayed one night on business. Staff was very friendly. Room was okay and the usual extended stay room. EXCEPT, nothing in there. I knew they wouldn't have a hair dryer. But no dishes, no glasses, no nothing!!! You had to ask for them when you...More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport

    Kirby, thank you for staying with us during your business trip. Although your overall stay was pleasant, we apologize that you were inconvenienced by our dishware policy. Our brand standards require us to make these items available at the front desk to ensure cleanliness for...More

    Reviewed 28 December 2016

    The carpets are worn and dirty. Bathroom door cannot close since toilet is too close. Furniture worn out. The fights next door made it very difficult to sleep. Phoenix is busy in winter, but I would book elsewhere.More

    Helpful?
    Response from 00esa, General Manager at Extended Stay America - Phoenix - Airport

    Thank you for your feedback. We uphold all of the brand standards for quality and service. I am so sorry that our hotel fell short of your expectations, and I thank you for bringing your concerns to my attention. I appreciate your feedback and candor....

    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Photos
    Traveller (31)
    Room & Suite (6)
    Dining (2)
    Hotel & Grounds (4)
    Nearby
    Nearby Restaurants
    Chanpen Thai Cuisine
    82 reviews
    1.55 km away
    Peppersauce Cafe
    17 reviews
    1.11 km away
    Waffle House
    65 reviews
    .24 km away
    Barbecue Company Grill and Cafe
    21 reviews
    1.12 km away
    Nearby Attractions
    The Farm at South Mountain
    119 reviews
    2.57 km away
    Phoenix Airport Museum
    15 reviews
    2.47 km away
    Arizona Open Wheel Racing Museum
    5 reviews
    .72 km away
    The Club at Phoenix
    11 reviews
    2.45 km away
    Questions & AnswersAsk a question
    Elaine S
    Is there a free shuttle to the airport
    18 October 2016|
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    TheReviewerOfAll
    1.) At check-in, ask what amenities they have. They will provide what you want at the front desk. They do not have dishes in the room because of sanitary purposes. 2.) If you want to make a reservation then call the reservation hotline and not the hotel itself because they don't make reservations over the phone anymore. The number is 800.804.3724 3.) They do allow pets but there is a $25 dollar charge per day at the maximum charge of $150 per stay. 4.) There are smoking and non-smoking available. If you smoke in a non-smoking then you will be fined $200. 5.) If you pay by cash then you will have to put a $100 deposit down in cash as well. They do not accept you putting your card on file and then just paying in cash. If you pay by card then they will put your card on hold on their file for $100 so you do not need to put down the $100 deposit in cash.
    4 October 2015|
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    Room Tips
    "Cannot help with room location."
    Alr36, 11 days agoRead review
    "request a room on top floor"
    scorpio76mars, 9 months agoRead review
    "second floor is non smoking, third floor is mixed"
    funkywizard, 10 months agoRead review
    "Run away as fast as you can. Disgusting"
    jmartin626, over a year agoRead review
    "quiet rooms are in the back, at end of corridor."
    BajaBuddies2, over a year agoRead review
    "Ask for a newly remodeled non smoking room.. and see what you get."
    Shawnee B, over a year agoRead review
    "Stay upstairs for privacy and quiet, and to open your curtains and see daylight."
    dachrist, over a year agoRead review
    "Inspect the room first and observe its cleanliness."
    arthurpogi, over a year agoRead review
    "There are no good rooms. Stay somewhere else."
    RubiaMoon, over a year agoRead review
    "Go to another place. No reason you should stay here."
    avillanueva3rd, over a year agoRead review
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