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Comfort Suites Phoenix North

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Comfort Suites Phoenix North
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115 Reviews from our TripAdvisor Community

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Showing 114: English reviews
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new mexico
Reviewed 1 week ago

Part of three night stay and the best thing I can say is that the rooms were absolutely amazing. The staff? Well that's a entirely different story. With the exception of the night auditor upon check in the staff seemed bothered when we asked a question. The breakfast attendant, the morning staff and even the mid shift (Jeneida) just didn't...

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Helpful?
Thank nihongo888
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for your candid review. I'm sorry you didn't experience our staff at their best. I will personally follow up to make sure we don't disappoint you in the future. I hope you will give us another chance to show you our commitment to outstanding service. We will definitely "step up our game" and hope we can earn your...

Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 14 September 2016

Everything I would expect in a Comfort Suites. Nice, large, clean, comfortable room. Fridge and microwave. Everything worked well - great shower. Friendly staff, decent breakfast - well stocked and good assortment. Room was very quiet. No complaints at all.

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Helpful?
Thank RMM60
About Hotel's Favourite Review
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you so much for the fantastic review of Comfort Suites Phoenix North. We are pleased to read that you loved your well-equipped accommodation, our excellent customer service, as well as our delicious free breakfast. It was great to have you here, and we look forward to welcoming you again whenever your travels bring you back to our area. Yours...

Louisville, Kentucky
Reviewed 28 November 2016

We are staying at this hotel while visiting family in Phoenix and it is terrible! It is very dated and needs upgrades. The beds are worn out and too soft and the bathtub looks terrible. I wish I could include a picture of the bathtub. I was afraid to get into it. The paint is coming off the bottom of...

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Helpful?
Thank LoisH54
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Dear Lois, thank you for staying with us and sharing your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way. Thank you for sharing with us the areas that need improvements. I have shared your review with our...

Reviewed 17 November 2016 via mobile

We booked this to visit friends and it was just conveniently located. This place needs major updating. The carpets...or something, smell awful. Towels and washcloths are yellow tinged. Furniture, appliances all are older looking. It is really travel worn. The air-conditioning unit in the room lol...holy cow that thing kicked on every few minutes and was LOUD. All. Night. Long....

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Helpful?
Thank anjbee
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for taking the time to share your review. We are glad you loved our courteous associates who took great care of you and that our location was convenient for your needs. However, please accept our apologies for not meeting your expectations with our facilities. We appreciate your comments regarding the need to update. We realize this and are...

Phoenix, Arizona
Reviewed 25 October 2016

I have stayed here on several occasions and always enjoyed it there. I didn't like the limited channels but that was fixed during my last stay. But I had some of my belongings missing/stolen from my room. I notified the front desk because I was so distraught they moved me rooms and said that the manager would contact me. I...

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Helpful?
Thank tuffytuscany69
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims big or small. Let me assure you that we are doing everything in our capacity to investigate...

Corvallis, Oregon
Reviewed 16 October 2016

I stayed here on a business trip. The bed was comfortable but the couch was worn. The TV channel selection was limited. The internet worked well on my computer but week and unreliable on my tablet. The breakfast was mediocre, particularly when compared to properties like Holiday Inn Expresses and Fairfield Inns. Staff members were welcoming and helpful.

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Helpful?
Thank bullwalk
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for being our guest at the Comfort Suites Phoenix North and taking the time to share your feedback! It was great to read that you found us to be a good value and were impressed with our clean, comfortable, and spacious room. I have shared your concerns with my maintenance team to look into the issues you mentioned...

Reviewed 14 October 2016

The room cost at this hotel was not expensive but then ... that was because there was not a lot in the offering.The building, in fact the whole property, is tired and in much need of a major overhaul to clean-up the rooms, get safes that work, fix up broken and ready to fall off the wall light fixtures, and...

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Helpful?
Thank Terry R. M
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Terry, thank you for staying with us and for your candid review of our property. We are pleased you found our bed clean and comfortable after your long day of traveling but are sorry you were disappointed with your overall stay. We value your comments regarding the need to update and refresh the hotel, and we apologize for not meeting...

Alexandria, Virginia
Reviewed 26 September 2016 via mobile

Stayed there for a week. Room was clean. House keeper not consistent did not change bed sheets for whole week. Nothing fancy. Out dated. Front desk person never available at front desk morning, evening, or night they always in back room. Had to wait there for more than 5 mins.

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Helpful?
Thank Lovepatpat
Julie M, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for your feedback. We hope to see you again. I will share your comments with the staff.

Salt Lake City, Utah
Reviewed 6 September 2016

We had a good stay at this hotel. There were several things wrong with the room (missing plug plates, leaking faucet, beds are REALLY soft and other minor issues) but the staff at the hotel was great. They are very accommodating and helpful. Anytime we needed anything they took care of it right away. So, hotel would get about 2...

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Helpful?
Thank bruja333
Julie M, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for your feedback. I will share your comments with my staff. We hope to see you again

Reviewed 12 August 2016 via mobile

I have stayed in 3 different rooms at this hotel and the reason is I just love it! It's quiet but still close to the freeway so easy access to the 17. There are a couple restaurants here on the same strip that you can eat at without driving. As well as they have a room service delivery service that...

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Helpful?
Thank Ciarra S
Julie M, General Manager at Comfort Suites Phoenix North, responded to this review

Thank You for your survey. I will share your comments with my staff. We hope you will come back and stay with us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Comfort Suites Phoenix North

Address: 10210 N 26th Dr, Phoenix, AZ 85021-1635 (Formerly Comfort Suites Phoenix / MetroCenter)
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $92 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Phoenix North 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Phoenix / Metro Hotel Phoenix
Phoenix Comfort Suites
Comfort Suites Phoenix North Arizona
Hotel Style:
#52 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Phoenix North staff and other travellers.
2 questions
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Salt Lake City, Utah
over a year ago

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Questions? Get answers from Comfort Suites Phoenix North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best bet is to check in during the night audit. Much more pleasant”
 of 5 bubbles nihongo888, 19 Mar 2017 | Read review
“Try both quin beds.”
 of 5 bubbles V8712KLkarenr, 29 Jul 2016 | Read review
“First floor can be noisy. Lots of activity on first floor. There is no rule as to where pets can stay.”
 of 5 bubbles JudiR955, 23 Jul 2016 | Read review
“Well away from Freeway”
 of 5 bubbles mvann4, 22 Apr 2016 | Read review
“Stay on the 3rd floor to avoid the overhead noise. Some rooms are in better shape than others so try to look at it first”
 of 5 bubbles tmgatty, 11 Apr 2016 | Read review
5 of 5