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Homewood Suites by Hilton Phoenix / Scottsdale

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Homewood Suites by Hilton Phoenix \/ Scottsdale
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638 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Phoenix / Scottsdale
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Showing 625: English reviews
West Des Moines, Iowa
Reviewed 13 February 2017

Great Scottsdale location and convenient to golf, shopping, dining and night life. The homemade food at breakfast and evening reciting is exceptional. Hotel is very clean. The guest rooms need to be updated.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank DianeBenoit
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

THANK YOU for choosing the Homewood Suites in Scottsdale, Az. We hope that you had a wonderful time and enjoy the great weather. Hurry back home to us, we miss you already.

Covington, GA, United States
Reviewed 1 February 2017

Lobby was attractive, dining room was attractive, food was very good. Room smelled musty and was pitch dark because all blinds were closed. When I open the door, I want warm in winter and cool in summer. I want to see a lamp softening the lighting in the room. Maybe a small guest gift like a peppermint on the table.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Martha W. G
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for choosing the Homewood Suites in Scottsdale, AZ . We hope to see you real soon again.

Calgry, Canada
Reviewed 30 January 2017

Friendly staff and nice room. The breakfast was good with lots of selection. Location great for the Scottsdale car auctions! Thy even provided van service to the events. Will stay again in the future.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 129clarkt
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for the wonderful comments on our property at the Homewood Suites in Scottsdale, AZ. We miss you already.

California
Reviewed 27 January 2017

The rooms are dated, beds in need of replacing. By far the lowest quality bed of any Hilton property I've stayed in (they seem to just be very old). Furniture shows the wear and tear of its years. With that said, the hotel was an OK value as the price was reasonable. All staff were personable and professional. Check in...

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Helpful?
2Thank Bill2100
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for staying with us here in Scottsdale, Az at the Homewood Suites. We hope that you will come back soon.

Reviewed 26 January 2017

Made a reservation and it was cancelled because a complaint was made about the belligerent and unprofessional behavior of the hotel's General Manager, Jennifer Cathey. Every Hilton Brand in the past has made reasonable accommodations due to my dog allergy, e.g., extra cleaning, a room with no dogs during previous stay. And being a former Hilton employee, I know for...

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Helpful?
5Thank mrstonih72
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

We are sorry we were not able to provide you with a better quality of service. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a great stay. Thank...

Alberta, Canada
Reviewed 26 January 2017

I had read some other comments made by other guests on trip advisor and had thought that some of these people were just a bunch of whiners and complainers here. However too be honest i am not surprised as I experienced it first hand. I surely wouldnt want my reputation associated with this property, nor do I think the HILTON...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
2Thank 579colinp
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. We sincerely appreciate your feedback . We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Los Angeles
Reviewed 25 January 2017

If breakfast is the meal that sets the tone for the day. then the free breakfast year will have you enjoying each day of your stay. Rooms are fine although the walks can be long. Staff is friendly and accommodating. Overall, it is a reliable and even enjoyable place to stay.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Mike S
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for choosing the Homewood Suites in Scottsdale, Az. We hope to see you soon.

Sierra Vista, United States
Reviewed 25 January 2017

The worst experience ever in a Hilton property! We are Hilton Honors members and non smokers. we were put in a smoking room that management told us was recently converted from a smoking room. The hallway and exit door was blocked by a cleaning cart the entire time of our stay both day and night. Many things did not function...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
3Thank 397edwardj
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Blue HHonors member, you are among our most valued guests. We sincerely appreciate your feedback . We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Reno, United States
Reviewed 24 January 2017

Very nice place to stay. Reasonable cost. Teriffic staff. Pathetic WiFi (even premium), but everything else OK or above. Is very close to 101 Fwy, Westworld, and Scottsdale shopping and restaurants. I stayed here to attend Barrett Jackson auction; less than 10 min drive.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank D835QVjeffh
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for choosing the Homewood Suites in Scottsdale, Az. We hope to see you real soon.

Reviewed 22 January 2017 via mobile

Do not stay at this hotel! Worst customer service ever! 2 nights in a row it took 2 hours to get shuttle ride to pick my husband and son up and it's a 10 minute ride from where they were! Kayla at front desk would not give drivers number out nor would she give the driver my husbands number. Kayla...

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Helpful?
2Thank Amycoln
Jennifer C, General Manager at Homewood Suites by Hilton Phoenix / Scottsdale, responded to this review

Thank you for choosing the Homewood Suites in Scottsdale, Az. The courtesy shuttle is upon availability and you would have to sign up so we can ensure that it is schedule accordingly. If you miss it or did not sign up for it we can pick you up on the next run if it is available. The shuttle is for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Phoenix/Scottsdale hotel is located in beautiful Scottsdale, Arizona just three miles from the Scottsdale Airport, making it the perfect accommodations option for anyone traveling to the Phoenix area for business or pleasure. Our hotel has convenient access to world-class golf, shopping, recreation, biking and hiking trails and all that makes Scottsdale a vacation destination in high-demand. ... more   less 

Additional Information about Homewood Suites by Hilton Phoenix / Scottsdale

Address: 9880 N Scottsdale Rd, Scottsdale, AZ 85253-4516
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $146 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Phoenix / Scottsdale 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Homewood Suites Phoenix/Scottsdale Hotel Scottsdale
Homewood Suites Scottsdale
Homewood Scottsdale
Hilton Scottsdale
Scottsdale Homewood Suites
Scottsdale Hilton
Hotel Style:
#30 Business Hotel in Scottsdale
#35 Family Hotel in Scottsdale
#36 Romantic Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Phoenix / Scottsdale staff and other travellers.
7 questions
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Thatcher, Arizona
Tucson, Arizona
7 days ago
Evanston, Illinois

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Questions? Get answers from Homewood Suites by Hilton Phoenix / Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Staff was helpful, but rooms are not adequate for the price of this hotel”
 of 5 bubbles ISUmom_Minnesota, 26 Feb 2017 | Read review
“Stay away! Save your back from the terrible beds!”
 of 5 bubbles K3192NGmarye, 7 Dec 2016 | Read review
“Luck of the draw here I think.”
 of 5 bubbles nodakn1, 12 Nov 2016 | Read review
“Very clean hotel. Friendly and helpful staff”
 of 5 bubbles davesG6193ZE, 8 Nov 2016 | Read review
“Very large property. We had a very long walk to the common/lobby. Not a problem and enjoyed the walk each day.”
 of 5 bubbles craigcR2890ZR, 5 Nov 2016 | Read review
5 of 5