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What can be said, well we should have stayed with our original at the Holiday in suites. The room is beyond filthy. The tub doesn't drain. The mattress covers are dirty. The shade covers are disgusting and obvious signs this non smoking room has been...More
1 Thank travelleronca
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 7 September 2016
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel...More
The Manager was extremely rude to the point of be hostile. Customer service was terrible. Staff members walked around with frowns and didn't speak to customers. Making reservations at this motel was hassle. The room was dirty with garbage left behind.More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 2 September 2016
Thank you for letting us know about your stay. I was extremely concerned to read your comments and apologize for our staff member not treating you with kindness and respect. Our staff genuinely cares about providing an enjoyable stay to all of our guests so...More
Rooms were very small but clean and had everything I needed to prepare meals. Staff were friendly and helpful. Air conditioning was just enough to keep room cool. Quiet location close to lots of attractions.More
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 12 July 2016
We appreciate you choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town and for the great feedback. It's nice to read that you had a comfortable stay and you found your room with a kitchenette perfect for your needs. We...More
Colleen was a great help to me when I checked in and even at late night when my key had a problem they were there. I had a Great stay here at the Scottsdale Extended Stay the room was completely remodeled. I would return to...More
1 Thank ainy43
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 24 June 2016
Thank you for writing such a wonderful review of our hotel. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest and assist you with...More
When I went up to my room the walkways are filthy dirty looks like they haven't been cleaned in years seriously ask the clerk why they haven't been cleaned and she said it was normal wear and tear I told her that they were just...More
Thank Mitchell R
Response from 00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old TownResponded 9 May 2016
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that...More
US$64 - US$156 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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