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The Westin Kierland Resort & Spa

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2,223 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kierland Resort & Spa
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Showing 2,176: English reviews
London, England
Reviewed 11 August 2014

We arrived later than expected, missed our tour group's welcome meal and the hotel staff could not have been more helpful. Check in was efficient and we had room service quickly delivering a delicious 3 course meal to our room which we ate on the balcony. The room was a good size with clean and comfortable beds.The view over the...

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Helpful?
Thank SENCO
WestinKierland, Front Office Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, Thank you for posting a review and sharing details about your recent stay at our Resort. We value receiving feedback from our guests and truly appreciate that you took the time to provide us with yours. We are thrilled that you had a memorable time with us and enjoyed many aspects of your experience including your room accommodations,...

Scottsdale, Arizona
Reviewed 11 August 2014

Did a little staycation here this weekend with the special that they ran with the Scottsdale Quarter, it was a free stay cause I'm a shopaholic :) Spent the afternoon by the pool. It was good... the kiddie pool was a little rowdy, but the adult pool was silent- no music, way too quiet for us. So we hang out...

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Helpful?
Thank msu_gal
WestinKierland, Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, It sounds like you had a well-deserved Stacation after earning your certificate from the Scottsdale Quarter! We appreciate you taking the time to provide some valuable feedback after your stay that assists us in our ongoing effort to provide exceptional customer service for each and every guest. We are sorry that you encountered some difficulties with the AC...

Dublin, Ireland
Reviewed 11 August 2014

We stayed here one night in July 2014 having flown in to Phoenix en route to visit the Grand Canyon. The Hotel and Resort is new and clean and very spacious. We had a family room for couple and 2 children which was a good size. Had an excellent evening meal outside with some live music. Unusually for the USA,...

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Helpful?
Thank KevinW761
WestinKierland, Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Kevin, Thank you for choosing to stay with us to start off your Arizona vacation. We really appreciate it and hope you enjoyed your time at The Grand Canyon. It is spectacular isn't it. We are so fortunate to be located just a few hours away from one of the most beautiful areas of the world! It sounds like...

San Jose, California
Reviewed 9 August 2014

Attended and Stayed at the Kierland Westin for a week, for a Business function. Overall was very impressed with the facilities and staff, everyone was very helpful and friendly. The amenities at the facility were top of the line, i had a top floor room overlooking the golf course which was very beautiful especially in the morning after the sun...

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Helpful?
Thank Rod B
WestinKierland, Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Rod, Thank you for some time to review your recent stay for business. We trust it was a successful conference for all. It sounds like you had one of our deluxe rooms overlooking the golf course and mountains providing a spectacular backdrop. It is nice to have a chance to relax on your patio with a cup of coffee...

Nottingham, United Kingdom
Reviewed 9 August 2014 via mobile

Rooms were large, clean and well maintained. Pool was large enough that there was space games and restful floating. The lazy river is long and interesting. Choice of food isn't bad either. All the staff we met were helpful. The shuttle bus to wherever you want to go on Kirkland is a fantastic idea. All in all one of the...

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Helpful?
Thank SmilerP
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to post a review and share about your recent stay at The Westin Kierland Resort & Spa. We are delighted to hear that you had a great experience and hope that you enjoyed a perfect balance of FUN and relaxation during your time with us. Please let us know if you plan...

Phoenix, AZ
Reviewed 7 August 2014

We stayed at the Westin back in early June, and I have been meaning to write a review for a while now, but have been very busy. Our visit to the Westin was 2 adults and 7 girls. It was a Girl Scout end of year celebration that the girls sold cookies to earn money and decided to use their...

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Helpful?
9Thank Stacy H
WestinKierland, Resort Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, The safety and security of our guests is our highest priority. I would like to apologize for the situation you experienced and that we failed to follow up with you. We have reviewed and modified our first-aid training and tools to ensure that our guests receive the best care possible. I would welcome the opportunity to personally discuss...

Van Nuys
Reviewed 6 August 2014

It's a Westin in a beautiful area of Scottsdale. Centrally located. The staff was friendly and helpful and the food excellent in the restaurants. My room was spacious with a nice desert view. Recommended.

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Helpful?
Thank Jeff H
WestinKierland, Communications Team at The Westin Kierland Resort & Spa, responded to this review

Dear Jeff, Thank you for taking the time to write a review and share details about your recent stay. We value receiving feedback from our guests and truly appreciate your positive remarks and five-star recommendation. We are thrilled that you enjoyed your time with us and will be sure to share your compliments with our team. Our associates are passionate...

Calgary, Canada
Reviewed 6 August 2014

This hotel is amazing. From when you get there to when you leave. Their room service is delivered quickly and picked up as soon as you call to let them know you done. The pop up sweet shoppe in the lobby each night is steller. Oh and the beds are amazing, almost was willing to miss the conference i was...

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Helpful?
Thank CJ W
WestinKierland, Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, Thank you for providing great feedback about your recent stay. Comments such as these not only assist us but your fellow travelers on TripAdvisor who are looking to plan a future stay. It sounds like you had a wonderful stay and we are so happy to hear that you had great experiences with so many different departments. We...

Mt. Vernon, Washington
Reviewed 6 August 2014

I recently stayed here for a conference. The staff was terrific, very nice, very helpful. The foyer is beautiful and always just smells terrific! Check in was VERY quick for a chain hotel, I mean less than 5 minutes AND they had instructions on my early morning conference session. What a great attention to detail. The one bad thing here...I...

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Helpful?
2Thank nautwerks
WestinKierland, Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Guest, Thank you for reviewing your recent stay and submitting some valuable feedback that assists us in our ongoing effort to provide the best customer service experience for each and every guest. It sounds like you had a successful conference and we are delighted that you enjoyed all of the Heavenly bath and bed products in the room. Hopefully...

Peoria, Arizona, United States
Reviewed 6 August 2014

Overall our stay at the Westin Kierland Resort was good. We stayed 3 days and 2 nights, as a mid-summer staycation for the family. Naturally, and as expected, it was very hot. The crowd was more than what we would have liked, but I imagine that most were like us — taking advantage of great summer deals. Most of the...

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Helpful?
2Thank Joe L
WestinKierland, Guest Relations Manager at The Westin Kierland Resort & Spa, responded to this review

Dear Joe, Thank you for electing to stay at The Westin Kierland Resort & Spa for your recent summer staycation. We know there are many excellent resorts in Scottsdale and we are honored that you chose to bring your family to our Resort. While we are delighted that you enjoyed your overall time with us, we regret to learn about...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This inspiring retreat, located in the heart of "new" Scottsdale, will fill you with a sense of old Arizona and delight you with a fresh, modern destination. From family vacations to business meetings, weddings or just a restful getaway, discover our premier Scottsdale resort. ... more   less 

Additional Information about The Westin Kierland Resort & Spa

Address: 6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
Region: United States > Arizona > Central Arizona > Scottsdale > Paradise Valley
Price Range: $341 - $921 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Kierland Resort & Spa 4*
Number of rooms: 732
Reservation Options:
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Also Known As:
Westin Kierland Hotel Scottsdale
Westin Kierland Resort
Westin Scottsdale
Scottsdale Westin
Hotel Style:
#7 Luxury Hotel in Scottsdale
#7 Top resorts Hotel in Scottsdale
#8 Spa Hotel in Scottsdale
#9 Business Hotel in Scottsdale
#19 Family Hotel in Scottsdale
#20 Romantic Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kierland Resort & Spa staff and other travellers.
23 questions
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Questions? Get answers from The Westin Kierland Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the tower that has a view of the lake and you can listen to the bagpipes.”
 of 5 bubbles duked354, 4 Dec 2016 | Read review
“Higher floors facing rear of the hotel. Lower level rooms with 2xxx numbers are terrible with long walks and no-views”
 of 5 bubbles mantramuni, 26 Nov 2016 | Read review
“The gym is great”
 of 5 bubbles F2511RZjasonj, 20 Nov 2016 | Read review
“Views on all sides are quite spectacular”
 of 5 bubbles industryvet, 14 Nov 2016 | Read review
“Many rooms on the ground floor have a courtyard view that is tranquil and have a private fire pit”
 of 5 bubbles , 7 Nov 2016 | Read review
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