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Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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813 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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Showing 767: English reviews
Regina, Canada
Reviewed 4 weeks ago

Our family recently stayed in this hotel. We were definitely not happy with the hotel and left after 1 night to find a different hotel. Positives of the hotel - 1) Staff - the staff was very friendly and helpful. 2) Breakfast was good - average continental breakfast. Negatives - 1) The hallway and room smelled like cigarette smoke which...

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Helpful?
Thank NLH85
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear NLH85, Thank you for acknowledging that you enjoyed our breakfast and service even though you did not find our accommodations to your liking. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement. I'm sorry that we disappointed your family. Your comments are taken under consideration as we continually monitor...

Marietta, GA
Reviewed 4 weeks ago

We chose a very expensive week to come to Scottsdale. This ended up being the best deal I could work out. My husband had a desk in the Suite, which he needed to get some work done. The room seemed a little out of date. No thermostat, but one of those clunky things on the wall that makes noise the...

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Helpful?
Thank JoanMarietta_GA
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear JoanMarietta_GA, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I’m happy to learn you enjoyed your stay and I have noted your recommendations regarding our decor. Thank you for your time in reviewing our hotel. Best, Trisha Ryno General Manager

Fayetteville, GA- outside of Atlanta
Reviewed 4 weeks ago

The front desk staff were very friendly upon arrival. Lance even noticed our room choice & changed it out for 2 queen beds b/c he saw we had our daughter with us. I was very grateful he did that. When we got upstairs to our room and saw it was a suite, I realized she could have slept on the...

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Helpful?
Thank mpotter13
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear mpotter13, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Trisha Ryno General Manager

Reviewed 14 February 2017 via mobile

We had reserved a king and when we checked in, we were told that we could get a room with two doubles! Nooooo! Then she said a king room opened up! Comfy room. In the morning we found the coffee cup had lipstick on it. So....check your cups! Walking distance to old town Scottsdale.

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Helpful?
Thank Nevaeh711
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Nevaeh711, Thank you for sharing feedback on your experience; we appreciate your review. I'm glad you found our accommodations comfortable. I'm very sorry for our lapse with regards to the coffee cup. Reflections like yours give us areas to improve our guest experience. We hope to have the opportunity to serve your again. Sincerely, Trisha Ryno General Manager

Reviewed 14 February 2017 via mobile

Clean rooms but could use updating. Love the "suite" in every room. Comfortable beds. Didn't like pillows but I only like my own. Breakfast was a nice touch. Don't forget to try the warm cinnamon rolls! Managers reception cocktails was inviting. Warm cookies served at 7:30 a plus! Pool area was always clean and accommodating to almost 30 of us....

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Helpful?
Thank Robin H
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Robin H, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our friendly service and amenities. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Trisha Ryno General Manager

Monaco
Reviewed 11 February 2017

After my briefcase was stolen in Europe, I had to move my reservation by 2 days as my passport was stolen too. The staff at the reception of this hotel is really unbelievable ! They did everything they could to accommodate the changes for myself and my businesspartner. They also were expecting us that evening, were aware of the difficulties...

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Helpful?
Thank jan d
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear jan d, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable after a difficult trip; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Trisha Ryno General Manager

Reviewed 10 February 2017 via mobile

Good location and really great customer service. Despite having a ground floor room, it was pretty quiet till the traffic got going. Next time I will hope for a higher floor. The evening reception is a huge plus - and warm cookies were good, also. Room was large. Nice to have a refrig. Hotel is getting a little worn and...

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Helpful?
Thank joanek10
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear joanek10, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and amenities. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Trisha Ryno General Manager

Reviewed 8 February 2017 via mobile

We had some issues including ADA and varied check in times that arose and Jeremy made sure that we were well taken care of. The rest of the team was also very cheerfully and accommodating. We felt like we were home even though we were 2 time zones away.

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Helpful?
Thank Gary B
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Gary B, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Trisha Ryno General Manager

Carmel, Indiana
Reviewed 7 February 2017

While the staff is friendly and the rooms are nice size, this hotel is on the expensive side for what you get. My bill was about $180 for the night and I found the beds to be very uncomfortable and the shower in my room sprayed water all over the bathroom. The toilet is in an awful position where you...

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Helpful?
Thank Matt B
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Matt B, I'm sorry that our beds and bathroom design were not to your liking and I regret that you did not find us to be a good value. We do our very best to keep our pricing competitive and market appropriate. We add additional value through our amenities like free breakfast and shuttle. Thank you for your feedback...

Sheboygan, Wisconsin
Reviewed 5 February 2017

This place is fantastic, the breakfast is fantastic from eggs to pancakes to fruit to everything you can think of. The shuttle will take you to Old Town Scottsdale. Beautiful pool area, the Managers reception is great with beer and wine Great places to eat is Oregano's across the street and Burger Rehab in Old Town.

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Helpful?
1Thank bsabol1407
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear bsabol1407, I'm so glad you enjoyed your stay. It is wonderful to know that you found our amenities ample and our location convenient. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Trisha Ryno General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 

Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Region: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Price Range: $167 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and other travellers.
14 questions
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Questions? Get answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor (top) is the quietest. Balcony rooms overlook the pool, so you will hear pool noise.”
 of 5 bubbles Donna1419, 24 Mar 2017 | Read review
“Ask for a poolside balcony room, they have a small deck.”
 of 5 bubbles tbonesizzle5, 8 Mar 2017 | Read review
“Poolside is great”
 of 5 bubbles jand711, 10 Feb 2017 | Read review
“There are poolside rooms available that little balconies to sit outside.”
 of 5 bubbles bsabol1407, 4 Feb 2017 | Read review
“Get the pool side units, nice pool view and off the street.”
 of 5 bubbles ClaytonC364, 2 Feb 2017 | Read review
5 of 5