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I frequently stay at Starwood hotels. I have never had a worse experience at a hotel then I did here. I was 6 months pregnant and staying at the hotel with a group of girl. First someone tried to steal my phone and bag at...More
Had the pleasure of staying at this W this past week and as a seasoned Starwood Platinum 100 member can tell you that this property exceeded my expectations in every way especially from a staff perspective. Their proximity to Fashion Square Mall, Old Scottsdale and...More
Great hotel and a bit of a scene. I wouldn't suggest it as a family choice, as the pool and lobby is full bar scene, but for friends looking for fun it's great. Rooms were clean and the staff super friendly.
I have stayed at this hotel many times and love the modern yet art deco vibe. The entire staff is friendly, the food and drinks are great, and everyone is always willing to help with even the smallest requests. Make sure to check out the...More
Had 3 nights here, more than enough. Reception staff were rude, arrogant and particularly unhelpful when we left our room key in the room. Pool area was constantly filled with ridicuously loud annoying music and there was not 1 sunshade despite the 110 degree heat...More
Response from Lauren S, Public Relations Manager at W ScottsdaleResponded 3 weeks ago
Thank you for sharing your thoughts. We take all guest complaints seriously, as feedback and reviews are essential to improving our guest experience. Your comments will be addressed with our Welcome team to ensure we are providing service that exceeds expectations. While we fell short...More