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We attempted to stay here this past Saturday. Our room was absolutely filthy. The carpet was so dirty that walking from the bathroom to the dresser for clothes left our feet black. We found dead bugs and tons of hair in the sheets. My husband...More
1 Thank Shannon T
Response from fairfieldinn85254, General Manager at Fairfield Inn Scottsdale NorthResponded 1 week ago
We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Fairfield Inn...More
Its old. Its somewhat updated. But lets face it - it was an old Motel 6 or some other such hotel. Marriott bought it and upgraded it several years ago, it could use another. There is no microwave or closet in the room - just...More
Not the average Marriott. This place needs some serious TLC. For the area of North Scottsdale, this is an embarrassment, especially for what one pays to stay here. For the prices listed, there are better other options. Especially nearby hotels in Kierland.More
Response from fairfieldinn85254, Manager at Fairfield Inn Scottsdale NorthResponded 17 June 2018
Thank you for taking the time to review the Fairfield Inn Scottsdale. I apologize you were not pleased with the hotel during your stay. I hope you will give us another opportunity when you are next in Scottsdale. We strive to provide a pleasant experience...More
I needed to cancel a recent reservation on the day I was scheduled to arrive. I spoke with a hotel representative who pointed out that while I was within the 48 hour cancellation window, he would NOT charge me for having to cancel my reservation....More
Response from fairfieldinn85254, General Manager at Fairfield Inn Scottsdale NorthResponded 17 May 2018
TripAdvisor forwarded your concern regarding your cancellation fee for the room you cancelled. Marriott has a 48 hour cancellation policy for all reservations. The cancelled reservation charge was for one night only.
Thank you for your Marriott loyalty and we hope that the...More
The room was small, but clean, staff was very pleasant, breakfast offered limited choices, but was acceptable. Location was close to everywhere we wanted to be. Stay overall was reasonably nice, just lower your expectations.More
Response from fairfieldinn85254, General Manager at Fairfield Inn Scottsdale NorthResponded 2 May 2018
Thank you for choosing to stay at the Fairfield Inn Scottsdale North and providing your honest feedback on the TripAdvisor Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations....More