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The Phoenician, Scottsdale

2,234 reviews
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Traveller (1152)
Room & Suite (351)
Pool & Beach (134)
Overview
  • Excellent62%
  • Very good22%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“camelback mountain”(243 reviews)
“cactus garden”(153 reviews)
“il terrazzo”(65 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Offers from The Phoenician, Scottsdale
Special Offer: 4th Night Free & Credit
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Reviews (2,234)Write a Review
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All reviewscamelback mountaincactus gardenil terrazzogolf courserelish burger bistrothirsty camelluxury collectionmain buildingturn down serviceluxury hotelcasita roomcanyon suitesspa treatmentsbeautiful resortpool staffgolf clubself parking
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771 - 775 of 2,193 reviews
Reviewed 5 April 2015

They have let it go. It's old and tired and has lost it's charm. The Phoenician used to be the go-to resort, I wouldn't recommend it now. I must give huge kudos to the staff as they are all amazing and go out of their...More

1  Thank Skych8ser
Response from PhoenicianManager, Public Relations Manager at The Phoenician, ScottsdaleResponded 6 April 2015

Thank you for sharing your comments. We are quite saddened to learn of your review of the property. Room renovations are planned for this year, and efforts have already been taken to provide more lounge chairs around the pool complex. Accommodations, which start at 600...More

Reviewed 3 April 2015 via mobile

Our stay was ok, but certainly not a 5 star, luxury resort. We stayed in a grand deluxe room which was dated. Carpet was old and patio furniture pillows were old and worn-out. I didn't even want to sit on them. If you want to...More

3  Thank sissy2048
Response from PhoenicianManager, Public Relations Manager at The Phoenician, ScottsdaleResponded 6 April 2015

We are terribly disappointed to learn of your experience. While spring is the busiest season for our property, we make great efforts to expand our personalized service and guest offerings. Unfortunately, we did not meet this objective in regards to your stay. Please note that...More

Reviewed 3 April 2015

We stayed there around NYE last year and although the place is clean and well kept, the overall look was dated. Our bathroom looked like it was designed in the 60's. The outdoor space is nice. Great pools, although it was so cold when we...More

3  Thank Chicago_Ludwig
Response from PhoenicianManager, Public Relations Manager at The Phoenician, ScottsdaleResponded 6 April 2015

Thank you for taking the time to post your review. We regret that your recent stay was not to your liking. During the last five-plus years, The Phoenician has undergone more than $100 million in renovations and enhancements – as continually redesigning and contemporizing the...More

Reviewed 2 April 2015

This resort has much to offer, especially its three tiers of pools so adults get serenity and kids enjoy a waterslide. The breakfast buffet is fabulous at the main building and lunch near the golf club satisfying. The views of Camelback Mountain and the cactus...More

Thank Nscreative
Response from PhoenicianManager, Public Relations Manager at The Phoenician, ScottsdaleResponded 10 April 2015

Thank you for taking the time to share you valuable feedback. It’s a pleasure to read your comments regarding our grounds, restaurants and championship golf course. However, we are extremely disappointed to learn of your experience at check-in. Please know that your concerns are of...More

Reviewed 2 April 2015

Let me just go through my week so far. 1) arrived 10:30am on Saturday 2) told room was not ready which was expected, no specific time frame given for availability so we went and had a great brunch 3) at noon one of the managers...More

4  Thank KublaC
Response from PhoenicianManager, Public Relations Manager at The Phoenician, ScottsdaleResponded 2 April 2015

We deeply regret the frustration and inconvenience to which you have been subjected. Regardless of the time of year, such experiences are unacceptable. This certainly does not represent the service culture for which we are known. At this time, I understand that a member of...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Tennis Court
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Golf Course
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$322 - US$994 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#11 Family Hotel in Scottsdale
#11 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$322 - US$994 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#11 Family Hotel in Scottsdale
#11 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1152)
Room & Suite (351)
Pool & Beach (134)
Dining (95)
Amenities (14)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Alexgran63
20 November 2017|
AnswerShow all 2 answers
Response from mk15057 |
Golf course closed as of 1/8/18 for a 10 month renovation.
1
Vote
Megp23
16 November 2017|
AnswerShow all 9 answers
Response from brhendri | Reviewed this property |
The construction is now done on all the pools. The main lobby is reopen along with thirst camel bar. The spa is under construction as is the health spa. The golf course is about to be shut down the be configured into one... More
0
Votes
Tom F
25 October 2017|
AnswerShow all 2 answers
Response from Joann P | Reviewed this property |
No idea
0
Votes
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Room Tips
"Choose a room with its own fire pit in the patio. Nice way to relax and share a bottle of red."
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"Southern views of valley, Norther views of camelback's saguaro"
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"get a room facing the mountain"
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"Try to go for a higher room class - because some views are better than others."
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