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The Phoenician, Scottsdale

2.6 km from Scottsdale centre
  • Pool
  • Restaurant
  • Room Service
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6000 East Camelback Road, Scottsdale, AZ 85251-1949
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4th Night Free & Credit
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2,065 Reviews from our TripAdvisor Community

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Showing 2,027: English reviews
Boca Raton, Florida
Reviewed 9 July 2014

I stayed here because my job was holding a training here. The staffs service made my stay as the most unforgettable expirence. Michelle from the concierge planed a free day that I had in the area so I was able to see everything that Phoenix had to offer. Also my first night there I ordered room service and the attendant...

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Helpful?
1Thank Ustrotter89
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to review your recent stay. We are delighted to hear that you enjoyed your experience at The Phoenician! Whether for business or leisure, we hope to see you again soon!

Chicago, Illinois
Reviewed 7 July 2014

First of all, I would like to applaud the type of service and professionalism that I recently encountered at this lovely establishment. I have stayed at a fair number of resorts and hotels throughout my career and vacations, and felt the need to write this review due to my personal experience. 1) The service. As I mentioned, I have stayed...

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2Thank uachaudh
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Wow, thank you for sharing your wonderful review! As a AAA Five Diamond resort, we strive to deliver personalized, memorable experiences for our guests. With that being said, we would sincerely like to thank you for taking the time to acknowledge the efforts of our Ambassadors – especially the service you received from Nate. We take great pride in your...

Philadelphia, pa
Reviewed 7 July 2014

It's funny to read what others have to say that stayed during the same time period that we did. We stayed over the 4th of July and our experience went above and beyond. We arrived on July 3rd and experience a Dust Storm, the manager of the restaurant approached our table to just let us know what might happen and...

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1Thank Theresa40
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to review your recent stay. It’s wonderful to hear that we were able to exceed your expectations during your 4th of July holiday at The Phoenician! We hope to have the opportunity to host you again on your next trip to Scottsdale!

Murrieta, California
Reviewed 6 July 2014

I probably would have enjoyed this stay more if I didn't have the expectations of a 5 star hotel. I would not call this a 5 star hotel. The room we had was outdated and had an odd smell. It looked out over an ugly roof and had no view unless you leaned way out and looked to the right...

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Helpful?
Thank GriffinH9
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your valuable feedback. We regret to hear that we fell short of meeting your expectations during your recent stay. Providing our guests with consistent service is our top priority, and we are disappointed that we failed to meet our AAA Five Diamond standards. Please know that for any reason appointed accommodations do not meet our guests’...

Reviewed 6 July 2014

This is not a 5 star hotel. I would give it 3, 3.5 most. The pictures on the website were photoshopped to look perfect. Service is average. Rooms are outdated and not spotless (as you would expect from 5 star hotel). The bathrooms around the pool are dirty, paper towels all over the place. The guy near us got a...

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1Thank Anastasia N
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

We appreciate your important feedback regarding your recent holiday stay. Please know that The Phoenician is committed to providing the highest standards of service and quality for each and every guest. Part of that commitment has included more than $100 million in capitalization efforts across the last six years. In addition, a complete redesign of the guestrooms is scheduled for...

Las Vegas, Nevada
Reviewed 1 July 2014

I love this resort, grounds are beautiful. I love the pool areas and the service is always amazing. They treat you like royalty here. Eating at the restaurant downstairs for breakfast was so peaceful with great views, blueberry pancakes are a must. Won't stay anywhere else in Scottsdale.

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1Thank Leigh P
Beaver Creek
Reviewed 1 July 2014

From my greeting by Anthony to my check out everything about the Phoenician experience was exceptional. Being in the business I know how difficult it is to grant early check in requests but even at my very early arival time Jenn at the front desk never missed a beat and I was in my room in no time. The room...

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Thank Randy S
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your review with others online. It’s wonderful to hear that your overall experience was an exceptional one, and that you felt relaxed and pampered during your stay. We truly appreciate your kind words and hope to welcome you back again soon!

Amersham, United Kingdom
Reviewed 1 July 2014

What a resort/hotel! We have just come back from 5 nights at the fabulous Phoenician and really did not want to leave. The whole resort area is fantastic with great rooms, restaurants, bars, pools, etc. However, it is the staff that truly make this such a fantastic place to be - they have a knack of knowing what you need...

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1Thank kewsontour
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to review your recent stay. We are delighted to hear that you enjoyed the accommodations, restaurants, pools, and signature AAA Five Diamond service! We look forward to welcoming you back again soon.

Phoenix, Arizona
Reviewed 1 July 2014

I snuck into the pool area with my 11 year old while my lovely wife pampered herself at the spa. They've got an AWESOME area next to the pool slide to kick back and relax - it's naturally shaded by the rock slide and trees, which allowed me to just kick back, take it easy, and not worry about the...

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Thank cessnajockey
Scottsdale, Arizona
Reviewed 30 June 2014

We spent two nights at this resort and were very disappointed. While the staff was very friendly, the service at the pool area was horrible. We were ignored constantly and had to wait forever just to get a drink. When we finally got our lunch order it was incorrect and we then had to wait another 20 minutes for them...

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1Thank Monica D
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for providing your valuable feedback, which is reviewed by our management staff to ensure our AAA Five Diamond standards are being met. Cleanliness and an acute attention to detail are the foundation of our service culture – areas that consistently receive high rankings from our guests. In regards to your experience, unfortunately, we fell short of this mark....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Il Terrazzo - The Phoenician
Il Terrazzo - The Phoenician
Cuisines: Italian, American
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Phoenician is a luxury resort in Scottsdale, AZ that offers a 27-hole championship golf course, onsite spa, and over 160,000 sq ft of indoor and outdoor event space. ... more   less 

Additional Information about The Phoenician, Scottsdale

Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $307 - $1,204 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Reservation Options:
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
Hotel Style:
#5 Business Hotel in Scottsdale
#8 Luxury Hotel in Scottsdale
#9 Top resorts Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from The Phoenician, Scottsdale staff and other travellers.
27 questions
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Springfield, Missouri
Boston, Massachusetts
10 months ago
Mount Desert, Maine
6 months ago
Columbus, Ohio
over a year ago

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Questions? Get answers from The Phoenician, Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Casita facing Camelback Mountain is the way to go!”
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5 of 5