I first stayed at this resort in February for the weekend and went back recently. I'm not sure if all the rooms are suites, but both times I've stayed I've been in a king suite, on the first level, just near the pool. I like this resort, because it's close to great restaurants, shopping, hiking and is near the freeway for access to other parts of the valley. The rooms are a bit outdated, but they are still comfortable, the staff very kind my few days here were quite relaxing! I would stay again on a future visit.
We checked in July 2. The front desk staff were friendly and offered us coupons to the WestWorld Fireworks. Our room was on the West Wing and was clean, comfortable, and had everything we needed for a nice stay. Breakfast was delicious and the service was great. We did not use the pool but the fitness room was well-equipped. We enjoyed our stay and will return as well as recommend to friends and family.
This was our first visit to this resort. Check in was great and while we were acknowledged as Titanium members, we didn’t receive a room upgrade which was a bit disappointing as there were rooms available. Our room was comfortable. The decor is dated and there were some tears in the blackout blinds. The pillows were a bit hard, and the water pressure in the shower was pretty bad. However, we were there for a short low-key, relaxing vacation, so for our purposes it did us just fine. The pool was really nice. Good size, lots of towels and chairs. Alexis served us at the pool a few times and was great. The fitness centre is well equipped but the lack of proper air conditioning really impacted the ability to workout (which was strange because the common areas inside the hotel were very well air conditioned). Ultimately it was too hot in the gym to work out every day. The lounge had a great breakfast and we really enjoyed the patio and eggs Benedict. Our server, Sue was amazing - so friendly, knowledgeable and kind. Overall a good visit.…
The first room we checked into, a north-side mini-suite with a “private” courtyard, was a disaster: the room smelled soooo bad, we had to move. The second room — also a mini-suite — was nice, clean, and much better smelling. The bar poured good drinks, but the candied cherries used were terrible, a small matter. Good staff.
Friendly front desk service and valet too. Most of my time for my one night stay was spent at the fabulous and relaxing pool. Lots of chairs and umbrellas plus they provide beach towels for the guests. The fitness center is located on the same level and you can refill your water bottles and use the rest rooms. Food at the restaurants was just ok but the service was fast and friendly. Quick drive from the Phoenix Airport.
Let me begin by saying the front desk staff is very good and service oriented but there isn’t much I can say that’s good otherwise. When I was dropped off at the hotel entrance, the bellman rudely told me I couldn’t leave my bags there. Umm, I’m just checking in dude. Where am I supposed to put my bags if not at the entrance. I thought the food was pretty good on-site at the hotel restaurant which prompted me to order the same dishes for breakfast and lunch the following day. The day two meals were just not good. For example if I order a side order of bacon I don’t expect it to literally come out cold. Not room temp. Cold! The room was ok but none of the four outlets in my bathroom worked and the fan for heat/AC blows right into you as you lay in bed. The shower features two temps: “too cold for a penguin” or “hot enough to steam mussels”. I felt like Goldilocks as I just couldn’t get it right. If you have kids, there is a pool. Decent size. If you don’t have kids but want to hang out poolside with lots of screaming kids please check out the pool. I don’t mean to sound so negative but I’ve been a Marriott Platinum level rewards guest for many years and this hotel was not up to par. There are better places to stay in the Scottsdale area.…
My wife and I spent four days at this hotel. The manager Jason is an outstanding person and he took very good care of us when housekeeping dropped the ball at the beginning of our stay. The hotel has nice views, the rooms are spacious and comfortable. The hotel is due for an upgrade, but it is still nice. The hotel is kind of pricey in the spring, but hotel prices have really shot up everywhere.
Stayed here for a corporate event and extended my stay after. The food was above average for massive catered buffets and the service was terrific throughout the week. I loved the huge patio to catch some sun while grabbing breakfast in the morning or sneaking out for an afternoon break. Pool was great and not too crowded on weekends. Only taking off a star because you have to call daily for housekeeping and many days the room still wasn’t serviced by 6pm. I would skip or just ask for clean towels out of frustration. My favorite part had to be the shuttle guys- they transported us back and forth all week and were super friendly and prompt- better than Uber!!
Do not expect to be shown the courtesy of a quiet place to sleep. This hotel hosts sales groups with loud outdoor bands until 10 at night, in the middle of the week, under your hotel window. Too bad if you had an early morning. Too bad if tomorrow is another early work call. Apparently, individual room rentals aren’t important. And don’t expect the staff to be nice about it. They’ll just hang up on you when you ask, politely, if it’s possible for the band to turn it down a little. Too bad. Otherwise, a nice hotel.
Being a long time Marriott Lifetime Platinum member I have to report that this property was lacking in many ways.It is billed as a resort but the atmosphere is dramatically lacking. 1st of all my compliments to 90% of the staff from front desk to behind the bar.Seems due to covid the entire staff seemed to be be newly hired with little knowledge of the area and also serving guests food and drinks. Also short staffed. As stated they were very pleasant. Food service only in the bar area was mediocre. Pool area had not one server for food or beverage as guests waited impatient and had to figure this out on there own.No signage, no employees nothing. Patio overseeing the pool had no service.Pool was very cold. No concierge service for any local recommendations. Room I received was a nice upgrade suite but bathroom was dated. Never any maid service in 3 days and 1 bar of soap.One elevator area for the entire hotel.It is a little outdated as many reviews have stated going back 3 years and no updates. For the price it was definitely not memorable..…