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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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106 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Prescott, Arizona
Reviewed 6 days ago NEWvia mobile

The room is relatively clean except for the strong urine smell in the bathroom. If you need a good exfoliating the towels will do it for you. The location is great and the area seems safe. However, I have been questioning if there is any management. It took me a day and a half to get a pillow for the...

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Helpful?
Thank Karen F
Fort Worth, TX
Reviewed 1 week ago via mobile

Stayed here for 3 nights. Didnt think i had a trashcan in my room, house cleaning came to give me one, and showed me where it's hidden (in cabinets to right of sink), and the one in there was filled to the top with old food, beer bottles, etc. Gross! Found a hair in the shower, resembling a pube. Ac...

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Helpful?
Thank SboomFW
San Diego, California, United States
Reviewed 16 January 2017

I had a prepaid reservation with this hotel booked through Hotels.com/Expedia. About a hour and a half before arriving, during a long drive form San Diego, I called to ensure arrival at the correct Extended Stay America hotel (there are 3 in Phoenix) and was told that it was first come-first served and my room would likely already be gone...

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Helpful?
Thank Jerry F
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Your review recently caught our attention. Please accept our apologies on the lack of customer service you received. It is true that when booking through third-party sites, a room is not guaranteed; however, that does exclude the lack of service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We...

El Paso, Texas
Reviewed 5 December 2016

I just returned this evening from my trip to Scottsdale. We had travelled to the Phoenix area for my sons hockey tournament and got a great deal at this hotel. After booking the hotel I read some reviews that honestly had me worried. I read about bad service and unclean property and rooms. I went ahead and stayed at the...

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Helpful?
Thank epmike1687
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your recent review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at psc@extendedstay.com. It would be our pleasure to have you stay with us again in the future to show you our positive strides...

North Plainfield
Reviewed 18 November 2016 via mobile

One of the worst hotels I've stayed at in ages. This place is dirty! I mean even the sheets have stains and are at best military grade. The fact that my original king size room had a toilet which leaked all over the floor and the only had a smaller room available that still had maintenance issues and wouldn't provide...

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Helpful?
Thank kellyrI1004ZG
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that you were not pleased with our services. Please accept my apology. Your comments were reviewed by our staff, and we will make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your...

Jersey City, New Jersey
Reviewed 15 November 2016 via mobile

This location is PERFECT if you want to be in the center of Scottsdale. This location is near Fashion Square and The Quarters. This location is near the malls and all eateries. If you don't want to be to far from everything this is the location to stay but you won't have comfort. The bed was shaky and there wasn't...

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Thank Maroonsabr
Los Angeles, California
Reviewed 16 October 2016

This place was a dive. There were rats outside and the grab and go breakfast was a farce. It consisted of old packaged muffins and no fruit. I couldn't wait to get out of there. Had we not arrived from out of state at night, we would not have stayed there at all.

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2Thank queenalways
Flagstaff, Arizona
Reviewed 29 September 2016

Taz was AWESOME!! She is a KEEPER! She worked out my botched Booking.com reservation with grace and ease, all while dealing with another patron who was confused about his reservation details, another looking for pans to cook in, and the phone ringing almost nonstop!!! AND cleaning up spilled coffee. I want her checking me in wherever I go!! As to...

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Helpful?
Thank WINROB1100
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I appreciate you bringing your experience to our attention. I am grateful for the feedback you provided so we are able to continually improve our hotel, especially you praise of one of our staff members. If you have any additional feedback, please reach out to me at psc@extendedstay.com. It would be our pleasure to have you stay with us again...

Montana
Reviewed 27 September 2016 via mobile

I booked a room there and prepaid with credit card. Got there around 300 pm and the time me they gave my room away. Oops sorry they said. Had to run around to find another room that I paid more for. Kiss mine extended stay. A reservation is a reservation. Go somewhere else if u wanna stay.

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2Thank trn81
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were unsatisfied with your experience at ESA. Please accept my apology. I discussed your comments with our team, and we will make sure that reservations are honored. If you have any additional feedback, please reach out to me...

Sun City West, Arizona
Reviewed 26 September 2016

I really didn't know what to expect about this place because of the location and price. I stayed there for both but I am not to sure if I would stay there again. I tried to check in early and when I was told I had to wait for another hour I didn't mind. But when I came back to...

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Helpful?
1Thank williammL7558GN
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies for your recent experience. I met with our staff, and we will make sure that this issue is not repeated by implementing better commuincation and customer service when assisting guests. I am grateful for the feedback you provided so we are able to continually improve...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $105 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles 496jerryf, 15 Jan 2017 | Read review
“stay elsewhere.”
 of 5 bubbles queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
 of 5 bubbles williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
 of 5 bubbles y307882, 16 Aug 2016 | Read review
“Loved the bed and never heard anything the whole time I was their .”
 of 5 bubbles G7831SPedm, 4 Jul 2016 | Read review
5 of 5