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Extended Stay America - Phoenix - Scottsdale

125 reviews
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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
Overview
  • Excellent21%
  • Very good21%
  • Average15%
  • Poor16%
  • Terrible27%
Travellers talk about
“room was clean”(10 reviews)
“pull out bed”(2 reviews)
“breakfast bar”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Phoenix - Scottsdale
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (125)Write a Review
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31
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All reviewsroom was cleanpull out bedbreakfast barlonger stayexercise roomkitchenettepansfebreezestoverates
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1 - 5 of 121 reviews
Reviewed 2 weeks ago

My room was fine (a few areas of concerns of proper housecleaning like cleaning exterior of bathroom door & dusting of framed art) but the amenities are not what I was expecting. The tiniest shampoo bottle is one thing but the wifi connectivity is terrible....More

Thank Kelli B
Response from 00esa, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 2 weeks ago

Kelli, thanks for sharing your experience. We are happy to read you liked your room and that you had an overall pleasant stay. However, we are sorry for the issues you encountered with your in-room amenities and regret the inconvenience this caused. Your feedback has...More

Reviewed 4 weeks ago

I was in town during the auto auctions and the better hotels jacked their room rates up leaving Extended Stay as one with reasonable rates. Friendly and helpful staff. I booked two rooms - one for me and one for my employer. My room was...More

Thank rfross
Response from 00esa, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 4 weeks ago

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared...More

Reviewed 5 August 2017

If you're looking for a traditional Extended Stay America, this is NOT the property for you. I like to be fair in my reviews and this was a challenge. Breakfast was packets of instant oatmeal, granola bars, individually packaged muffins, and coffee. Very sparse. Gym...More

Thank Ann B
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 5 August 2017

Ann, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are extremely sorry to know you were not pleased with our hotel’s policy and the inconvenience caused. We value your...More

Reviewed 2 August 2017

Coffee grounds and credit cards above microwave,broken outlets, dark brown stains and water damage in drawers, large sticky brown stains on blankets, shower felt it was going cave in showerhead felloffMore

Review collected in partnership with Extended Stay
Thank F9980ROdavidc
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 4 August 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take...More

Reviewed 30 July 2017

Not recommended. Room not clean, mold in tub and left with 2 bug bites. Stains on the bedding and food debris on kitchen surfaces. Room was quiet and pool was ok. Staff was friendly upon check in. Wouldn't stay again

Review collected in partnership with Extended Stay
Thank Missy B
Response from 00esa, General Manager at Extended Stay America - Phoenix - ScottsdaleResponded 31 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Outdoor pool
Details
Price range
US$81 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$81 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"go elsewhere"
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"do not stay here"
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"Ask to see the room before you check in."
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