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Extended Stay America - Phoenix - Scottsdale

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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
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Overview
  • Excellent21%
  • Very good20%
  • Average14%
  • Poor17%
  • Terrible28%
Travellers talk about
“room was clean”(10 reviews)
“breakfast bar”(3 reviews)
“longer stay”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Offers from Extended Stay America - Phoenix - Scottsdale
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (130)
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All reviewsroom was cleanbreakfast barlonger stayrecommend this hotelhome away from homeexercise roomwould definitely stay here againkitchenettepansstoverates
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31 - 35 of 126 reviews
Reviewed 29 September 2016

Taz was AWESOME!! She is a KEEPER! She worked out my botched Booking.com reservation with grace and ease, all while dealing with another patron who was confused about his reservation details, another looking for pans to cook in, and the phone ringing almost nonstop!!! AND...More

Thank WINROB1100
Response from Manager_11525, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 6 October 2016

I appreciate you bringing your experience to our attention. I am grateful for the feedback you provided so we are able to continually improve our hotel, especially you praise of one of our staff members. If you have any additional feedback, please reach out to...More

Reviewed 27 September 2016 via mobile

I booked a room there and prepaid with credit card. Got there around 300 pm and the time me they gave my room away. Oops sorry they said. Had to run around to find another room that I paid more for. Kiss mine extended stay....More

2  Thank trn81
Response from Manager_11525, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 6 October 2016

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were unsatisfied with your experience at ESA. Please accept my apology. I discussed your comments with our team, and we will make sure...More

Reviewed 26 September 2016

I really didn't know what to expect about this place because of the location and price. I stayed there for both but I am not to sure if I would stay there again. I tried to check in early and when I was told I...More

1  Thank William M
Response from Manager_11525, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 6 October 2016

The feedback provided in your review is much appreciated. Please accept our most sincere apologies for your recent experience. I met with our staff, and we will make sure that this issue is not repeated by implementing better commuincation and customer service when assisting guests....More

Reviewed 17 September 2016

My husband recently had a hip replacement in Scottsdale, and it required a two night stay at a hotel. We purchased the hotel through Priceline. When I arrived, I asked the clerk, Bryce, for a handicapped accessible room due to my husband's surgery. He said...More

1  Thank Lynn P
Response from Manager_11525, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 29 September 2016

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will follow up with my team to prevent...More

Reviewed 16 September 2016

I was scheduled consultation at the Mayo Clinic for treatment. The room was not clean. the shower was inadequate. I let the cold water run for 1/2 hour and still did not get cold water. There was no Ice machine, we were told it had...More

2  Thank Patricia C
Response from Manager_11525, Manager at Extended Stay America - Phoenix - ScottsdaleResponded 29 September 2016

Your review for our hotel was recently brought to my attention. Please accept my most sincerest apologies about your stay. The miscommunication and lack of customer service you received is regrettable. Our staff will be informed not only about fixing the issues in your room,...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Outdoor pool
Details
Price range
US$74 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$74 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (2)
Room & Suite (11)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"There are not any good rooms at this hotel - Avoid it like the plague!"
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"go elsewhere"
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"do not stay here"
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"Ask to see the room before you check in."
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