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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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104 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Scottsdale
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Showing 102: English reviews
Springfield, Illinois
Reviewed 28 September 2015 via mobile

More like a cheap motel by Scottsdale standards with limited front desk hours. The place was fairly modern and definitely clean, but the A/C never got the room cool enough. You had to ask for everything to stock the kitchen because the cabinets were bare, not even a coffee maker or spoon one. No ice machine on premise, they gave...

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Helpful?
Thank ruzz2112
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will continue to train our front desk staff to thoroughly explain our dishware policy and housekeeping services during guest arrivals. We continually work to improve our hotel, so I really...

Salina, Kansas
Reviewed 10 September 2015

Overall our experience was very good. We were visiting family in Scottsdale and the hotel was located next door. It was very convenient and the accomodations were just fine. We were looking for comfortable and affordable accomodations and this hotel provided it.

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Helpful?
1Thank Orlita D
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for sharing your experience with us. We are so pleased to hear that you enjoyed your stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Phoenix, Arizona
Reviewed 8 September 2015 via mobile

Dawn and Cassie exceeded our expectations... They were very pleasant and catered to our every need! I would recommend this hotel to my family and friends. I would definitely stay here again. The area is very safe and close to shops, restaurants, grocery stores and the casino

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Helpful?
1Thank Michelle B
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Michelle - Thank you for telling us about your stay. We are thrilled to hear that you received such great service. Thank you again for your kind words. We hope to see you again soon.

Bullhead City, AZ
Reviewed 4 September 2015

Spent a week here while having tests at Mayo Clinic. Great location, comfortable room (2 queens plus kitchenette). Dawn and Cassie made us welcome and were so pleasant and attentive to our needs. We enjoyed the pool and jacuzzi and the grab and go breakfast. Good wifi and TV. Next time, the dog is coming with us, all the staff...

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Helpful?
1Thank hummerbhc
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for posting such an awesome review. I am proud of our staff for providing you with great service and a fantastic stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Reviewed 4 September 2015

I never write reviews and frankly in this day and age , welll lets face it most people have come to acccept poor service and just take it. I have beeen living in hotels on and offf for the last year and a half and have a background in customer service as well as a eye for detail.. I have...

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Helpful?
2Thank William M
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

Scottsdale, Arizona
Reviewed 13 August 2015

Long term, meets needs, staff great. Many improvements during time at facility. Corp. needs to give local staff more flexability in making decisions. Outdoor areas good, needs to purchase new grill, blinds need to go back into rooms after renovation. Takes away from views and increases heat. Again a corp. issue.

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Helpful?
1Thank steve k
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate you needs with a home away from home experience! I am glad to hear that you found our hotel to be a good value and enjoyed our friendly customer service. Once more, thank you for...

Scottsdale, Arizona
Reviewed 10 August 2015

I have been living here for while because of work. I like the staff and how helpful they are. The hotel is right in the middle of a lot shops, and restaurants. great staff and locations. For the money it's great deal!

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Helpful?
1Thank Keith S
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for...

Paulden, Arizona
Reviewed 31 July 2015

10660 N 69th at Scottsdale. Checked in right off the bat the desk clerk was rude... Got our key went up to room it was filthy dirty, rags in the sink the sheets ere never changed from guest before us, counter tops dirty, pulled back sheet and bed bugs! Went down stair to tell the desk clerk and she says...

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5Thank Paula L
The Valley
Reviewed 17 May 2015

I was planning on staying at this location for five nights while my triplet grandchildren were being born and their mother was in the hospital. I experienced blood on a pillow, a previously used pillow case. The swimming pool empty and non-usable. No ice machine on property no ice available on property. Worst of all the manager never return my...

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Helpful?
1Thank TheValleySandyCJ
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your room was not cleaned properly. In response to your feedback, I am meeting with our housekeeping staff to review with them the standard operating procedures for cleaning rooms. Thank you very much for providing us with your feedback. Please feel free to contact me...

Reviewed 11 May 2015

While waiting for the moving van to arrive, I stayed at this hotel for five nights in late April. The room was small but provided all the essentials including a small kitchen. The room was in decent condition but was beginning to show signs of wear and tear. The location close to the intersection of Scottsdale Road and Shea Boulevard...

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Helpful?
1Thank 561sunshine2

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $128 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles 496jerryf, 15 Jan 2017 | Read review
“stay elsewhere.”
 of 5 bubbles queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
 of 5 bubbles williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
 of 5 bubbles y307882, 16 Aug 2016 | Read review
“Loved the bed and never heard anything the whole time I was their .”
 of 5 bubbles G7831SPedm, 4 Jul 2016 | Read review
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