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Residence Inn Phoenix NW/Surprise

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Residence Inn Phoenix NW\/Surprise
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236 Reviews from our TripAdvisor Community

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Showing 234: English reviews
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Goose Creek, South Carolina
Reviewed 2 weeks ago

Everyone here at Residence Inn Surprise are fantastic! Dawn the GM is Always helpful, as is Nahla the FD Manager, the ladies that prepare and serve the food, Angie, Mercedes, Oreta, Cheryl, LaLa, the FD staff, Sierra, Hannah, Matthew, & Garrett, the Maintenance Guys, Nick, Blake & staff, & the wonderful ladies that go above and beyond cleaning our rooms,...

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Helpful?
Thank ysienkiewicz
Napa, California
Reviewed 2 weeks ago via mobile

My husband and I recently traveled to Surprise for a memorial service. We stayed at this hotel as did various family members. All of our rooms were lovely - clean, current and comfortable. However, the highlight of our stay was the SUPER customer service we received. The team at the front desk - Nahla, Hannah and Matt were so incredibly...

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Helpful?
Thank Shannon E
Ventura, California
Reviewed 4 weeks ago

We had to take our dog on this Phoenix trip. We were given a "pet" room near the back door. there is a lawn area dedicated for pets. If there were other dogs near us we never heard them. The room itself was clean. The bed was comfy. Nice to have a frig but we didnt use it. The air...

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Helpful?
Thank m2347m
Channel Islands National Park, California
Reviewed 21 January 2017 via mobile

We decided to stay here because we were bringing our dog. If you have a dog, you must stay on the first floor. When I made the reservation, it didn't ask me if I have a dog so I checked in and they originally had a 4th floor room. One of my first little issues with the hotel was when...

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Thank John R
Trenton, New Jersey
Reviewed 12 January 2017 via mobile

Stayed here for a week while I conducted business in Sun City West. The staff is friendly and knowledgeable regarding the area. The room was clean, comfortable and spacious. I enjoyed the option of cooking and "eating in". There's a large selection at breakfeast (included with room) that I could always find something that appealed to me. In the early...

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Helpful?
Thank Jim24601
Clinton Township, Michigan
Reviewed 11 January 2017

My wife and I stayed here from Dec. 24th through to Jan. 1st. on our way out west. We are both retired and often take road trips across the country. This is - without doubt - the most amazing Residence Inn we have ever stayed at. The staff - in EVERY dept. - were off-the-scale professional and courteous. The hotel...

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Thank Christopher M
McKinney, Texas
Reviewed 5 January 2017

Nice Hotel, people very nice, but could not fix my TV. After I checked in, all I wanted to do was relax and watch TV. The TV did not work. I called the front desk and after a time a maintenance man was sent, but was unable to fix it. The front desk asked if I wanted to change rooms,...

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Helpful?
Thank gholdburg
RI_Surprise_Arizona, General Manager at Residence Inn Phoenix NW/Surprise, responded to this review

Hello Mr. Holdburg, Thank you for taking the time to reach out to us. I was unaware of your difficulties over the weekend with your T.V. I apologize that we dropped the ball and disappointed you as we do always strive to ensure that every guest has a memorable experience with us. I will follow up with you privately. Thank...

El Mirage
Reviewed 2 January 2017

I was there for 9 nights. I am a resident of Surprise and staying with them during a home remodel. The staff at all levels were friendly, outgoing, respectful and always available. The breakfast daily was a bonus in how good it was and the variety offered. The hotel was clean, wonderful hot tub and heated pool. I had my...

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Thank sbrous9160
Phoenix, Arizona
Reviewed 8 December 2016

Stayed here for about two months for work. All the workers were very friendly. The hotel was clean along with the rooms. This hotel had great customer service. Returned to this hotel for work about a month later and all the workers remembered me. Great breakfast and happy hour as well. If you're looking for a place to stay in...

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1Thank travelgirl255
Los Angeles, California
Reviewed 2 December 2016

Stayed at this location when my son played in a junior tennis tournament right down the street. And while the property is what you would expect of a newer Residence Inn -- I was totally impressed by the level of customer service. I was warmly greeted, received an appreciated upgrade (we're gold members w/ Marriott) and the process was quick...

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1Thank Rhonda M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 

Additional Information about Residence Inn Phoenix NW/Surprise

Address: 16418 N Bullard Ave, Surprise, AZ 85374-8805
Region: United States > Arizona > Central Arizona > Surprise
Price Range: $219 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Phoenix NW/Surprise 3*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Marriott so you can book your Residence Inn Phoenix NW/Surprise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise
Hotel Style:
#1 Family Hotel in Surprise
#1 Business Hotel in Surprise
#1 Romantic Hotel in Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Phoenix NW/Surprise staff and other travellers.
2 questions
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Surprise, Arizona
7 months ago
Walnut Creek, California, United States

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Questions? Get answers from Residence Inn Phoenix NW/Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great !”
 of 5 bubbles ysienkiewicz, 9 Feb 2017 | Read review
“Ours was 319 - very quiet when we were there !”
 of 5 bubbles 775christopherm, 11 Jan 2017 | Read review
“Make sure the TV works before you unpack”
 of 5 bubbles gholdburg, 4 Jan 2017 | Read review
“With Pets the far south area which is right next to the grassy areas.”
 of 5 bubbles sbrous9160, 2 Jan 2017 | Read review
“Rooms with the fireplace are nice since it has an oven”
 of 5 bubbles travelgirl255, 7 Dec 2016 | Read review
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