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Sheraton Phoenix Airport Hotel Tempe

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Sheraton Phoenix Airport Hotel Tempe
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522 Reviews from our TripAdvisor Community

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Showing 510: English reviews
Ames, Iowa
Reviewed 22 January 2012

The front desk staff and service staff at the hotel was great. The waitress and service at the restaurant was really bad, part of it was that I think she wasn't nice, and the other part was that she was stressed out being the only one there to serve dining guest, so with the stress she was unable to fake...

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Helpful?
Thank chuck29355
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Chuck29355, Thank you so much for choosing our hotel for your travels in Tempe. We are glad that you were able to find a great rate for the room and enjoy a comfortable night’s sleep on the Sheraton Suite Sleeper mattress. It truly pains us to hear about an experience that did not reflect our elite services. We have already...

Houston, Texas
Reviewed 14 January 2012

My recent stay at the Sheraton in Tempe was excellent! Jessie, the front desk clerk, was particularly friendly and helpful during my check-in process. Additionally, I have noticed through traveling that the beds at the Sheraton are exquisitely comfortable! Other perks were the cleanliness of the room with little amenities here and there, the Christmas decor in the lobby, the...

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Helpful?
Thank Queso20
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Queso20, It goes without saying that Jessie truly is a wonderful person, and we are privileged to have him as part of the team. Those comfortable beds are the Sheraton Suite Sleeper mattresses, and are available online. A tip for the next time you book a room with Sheraton, ask for a "club level" room. That rate will include the...

Hermosillo, Mexico
Reviewed 12 January 2012

I would rate it "very good",but my last experience was bad. This is my 3rd time staying at this hotel, and it was one of my favorites. The two times I stayed there, were excellent. The staff really helpful, and I always ended having drinks on the house (on Spice and Fire), or an upgrade room with views of the...

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Helpful?
1Thank Cristina F
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Christina F, Thank you so much for being a loyal guest of ours. I am so sorry that your recent stay was not up to the standards that you have grown accustomed to, and that we strive to provide. We would love to continue to have you as our guest. Please allow us the opportunity to wow you once again....

San Francisco, California
Reviewed 12 January 2012

I stay in Starwood properties 125+ nights a year (Sheraton, Westin, W, Aloft) so I feel as though I am a good judge of their properties. Upon entering the property it seemed that the entry/bar/lounge area was all new. Checked-in without difficulty as usually happens for me with my Platinum status. Got to the room. Hallways were old and not...

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Helpful?
2Thank LostEdge
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

MountPleasant, It truly saddens us all to hear your feedback regarding the experience you had here at the Sheraton in Tempe. While we value your feedback and appreciate you taking the time to give us your thoughts, this is not typical of the type of comments we receive. We are diligently researching all the details and staff that surrounded this...

Oceanside, California
Reviewed 9 January 2012

First off, this is an older property that has been remodeled. However, they didn't remodel everything and it shows in places. Lobby and pool areas are very nice. Service at the desk wasn't bad either. Carpeting in the hallways is old and needs to be replaced. Everything in my room had be redone except the shower/bathtub and fixtures. They were...

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Helpful?
Thank 4hunters
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

4hunters, Thank you so much for taking the time to tell us about your experience at our hotel. We are very proud of the little "oasis" our pool provides to our guests in the very dry desert! Cleanliness is one of our top priorities and not a standard we take lightly. We would appreciate it if you would take the...

Los Angeles, California
Reviewed 9 January 2012

My stay here was excellent. Staff was extremely efficient. Pick up at the airport quick and convenient. The shuttle driver was friendly and extremely helpful. The hotel even had the shuttle drop me off at a nearby concert hall so I could attend an event. Quiet rooms and very clean. I'd stay here again anytime!

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Helpful?
Thank Julia H
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Julia H, Your kind words make us even more proud of our awesome team. Roger was your driver to the concert hall, and he is very pleased to hear that you remembered him! Once again thank you for your words and we hope to see you again soon! Matt Donaldson Assistant Front Office Manager

Phoenix, Arizona
Reviewed 9 January 2012

After our group had decided to reserve our party plans with the Sheraton again we were all very excited. The staff welcomed us and made our set up and arrangements very easy to establish. They went out of their way to make sure the banquet room was comfortable for our group's enjoyment. We needed extra tables in the banquet room...

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Helpful?
Thank Lydia L
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Lydia L, We were just as excited to host your holiday event as well! We relish the opportunity to provide a fun but safe place for guests to celebrate. We enjoy being able to make the puzzle that is your plans come together. Thank you also to your group for being safe when choosing not to drive home after the...

Seattle, Washington
Reviewed 8 January 2012

This hotel would be better suited for a Four Points makeover - it simply is not a quality Sheraton property. However, it was fine for an early morning flight the next day. Our first room we checked into had a strong chemical smell and numerous large stains in the carpet. The front desk was quick to move us into another...

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Helpful?
Thank kyle34
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Kyle34 Thank you so much giving us such detailed feedback. I am so sorry that parts of your stay did not exceed your expectations or ours for that matter. We strive to provide the most comforting atmosphere for our guests, but at times need to be reminded that we have much to improve on. We are proud to say that...

Tampa, Florida
Reviewed 5 January 2012

Although we had to wait 35 minutes or so for the shuttle (just after midnight), this hotel was otherwise just perfect. Beautiful room, nice restaurant (pancakes were incredible) and good service all around. We got an amazing rate on Hotwire. Stayed two night when there for the Fiesta Bowl. Recommend it highly.

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Helpful?
Thank Christine S
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

cdstravels, As members of the hospitality industry, we get excited to hear that we were able to create a memorable experience for our guests. It truly was our pleasure to host your short journey to the Fiesta Bowl. Also all of us at the hotel agree that The Prickly Pear Sunrise Pear Cafe has amazing pancakes! We hope to see...

Sacramento, California
Reviewed 3 January 2012

I would like to thank Jesse Hogan, A staff member at Sheraton, for his exceptional customer service. I had issues with the hotel placing a pending transaction on my visa debit card for our entire stay instead of just the incedentals. This resulted in the bank holding over $400 from my checking account. The hold should have been placed on...

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Helpful?
Thank Tosha L
Matt D, Front Office Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Tosha L We are truly greatful that you took the time to write a review about one of our team members. It makes us happy to see that Jessie was able to remedy a tough situation. He is definitely a valuable member of the team! We hope to see you in the near future! Matt Donaldson Assistant Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 

Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 S 52nd St, Tempe, AZ 85281-6223
Region: United States > Arizona > Central Arizona > Tempe
Price Range: $130 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Sheraton Tempe
Tempe Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Phoenix Airport Hotel Tempe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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