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Holiday Inn Express & Suites Phoenix Tempe University

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Traveller (25)
Room & Suite (27)
Dining (5)
Overview
  • Excellent36%
  • Very good33%
  • Average14%
  • Poor8%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (116)
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Traveller rating
38
37
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11
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LanguageEnglish
38
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17
10
11
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All reviewsconvenient locationsmall bathroomsuper closea lot of noiselate flightwithin a mile radiusclose proximitystay at this hotel againc unitwould highly recommend this hotelnice breakfastbeds were comfortablestayed one nighttop floorfirst floormill streetshuttle service
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1 - 5 of 113 reviews
Reviewed 3 weeks ago

Have been coming to this property every year at this time since 2014. Spring Break a busy time, so not sure why they have chosen now to remodel - not a good time for it. Wasn't mentioned on the site or anywhere I saw. Room...More

3  Thank zhscott
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Phoenix Tempe UniversityResponded 1 week ago

Hello zhscott, Thank you for staying with us and for leaving a review. I noticed that you have rated property location the highest among the aspects of your stay. I am happy that you have been a repeat customer. However, now we have failed to...More

Hotel's Favourite
Reviewed 3 October 2017

This is on a very busy street near the university, but it was amazingly quiet once you get inside. They are undergoing a renovation right now, but it did not effect our stay. The lobby and room was very clean, the halls had some construction...More

Thank Rick H
Response from Alfredo S, General Manager at Holiday Inn Express & Suites Phoenix Tempe UniversityResponded 26 October 2017

Dear Rick H, Thank you for your recent stay and 5 star review, it truly makes us smile! At the Holiday Inn Express & Suites Phoenix Tempe - University we are dedicated to meeting and exceeding every valued guests experience! Just as mentioned in your...More

Reviewed 4 weeks ago via mobile

Our experience here was horrible. We had a travel agent book our group at another hotel only to have things get goofed around. The manager of the hotel we were at tried to call and explain the situation and the Holiday Inn manager didn’t seem...More

Thank Kevin H
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Phoenix Tempe UniversityResponded 1 week ago

Hello Kevin H, Thank you for your stay and for taking the time to leave us feedback. I want your experience with our hotels to be pleasant and I am sorry how we handled your reservation concerns fell below expectations. I have shared your comments...More

Reviewed 15 March 2018

We were assigned a newly renovated room #329 on top floor, at end of hall furthest from busy (i.e. noisy)) E. Apache Blvd. We had 2 queen beds plus one small sitting chair and a nice rolling desk chair. Pro's: Recent remodeling very tastefully done....More

Thank Abbot71
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Phoenix Tempe UniversityResponded 3 weeks ago

Hello Abbot71, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you found our staff friendly and rooms clean, I truly value the negative comments as this gives us the opportunity...More

Reviewed 5 February 2018

Uncredibly poor service, we were a group of 6 : - 2h of waiting for one guest at 9PM, as his room was not prepared (while booked well in advance)` - 1h of additional waiting for 2 other guests that waited till this cleanup was...More

2  Thank Spineux
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Phoenix Tempe UniversityResponded 20 February 2018

Hi Spineux, Thank you for taking the time to write a review about your stay with us. We are sorry to learn about the unsatisfactory service you received from our staff and the condition of the room you were given, which has fallen below our...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Airport Transportation
Dry Cleaning
Meeting Rooms
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Outdoor pool
Details
Price range
US$104 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Business Hotel in Tempe
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Business Hotel in Tempe
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (27)
Dining (5)
Pool & Beach (3)
Questions & Answers
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Room Tips
"Higher numbered rooms are further from busy street. 329 is on highest floor and farthest away from Apache..."
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"Avoid this hotel until renovation completed !!!"
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"Take another hotel"
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"Higher numbered rooms on each floor are further away from the traffic noise of the street."
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