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TownePlace Suites Tempe at Arizona Mills Mall

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#30 of 52 Hotels in Tempe
Certificate of Excellence
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TownePlace Suites Tempe at Arizona Mills Mall
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123 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Sosua, Dominican Republic
Reviewed 1 week ago

We stayed here for one night and it was ok. A bit run down and the hallway after the folks across the hall hauled up all their shopping bags (3 or 4 luggage carts full) the hall was a mess and remained that way from 4PM till at least 7am. The room was clean and all amenities worked. however having...

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Thank B0bK
Reviewed 1 week ago

We got the 2 bedroom suite for a great price! The beds were comfortable, we had our own kitchenette. The staff was very friendly. We had paid the extra fee for free breakfast in the morning, I would advise to just go to starbucks or somewhere else. While they had nice chaffing dishes to keep foods warm, they just seemed...

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Thank Bird143
Reviewed 15 February 2017

I stayed here a total of 2 nights and it was absolute madness. You have to keep in mind people live out of these little suites. My room was next to someone who owned 3 dogs. When you walk into hotel portion it smells God Awful! The hallway always smelled like dog poop. Size of the room was nice but...

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1Thank Meshia L
Management response:

Dear Guest, Thank you for taking the time to share your recent experience at the TownePlace Suites Tempe at Arizona Mills Mall with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in...

Elkridge, Maryland
Reviewed 2 February 2017

My wife, daughter, niece, and sister in law stayed there last night. It was all good, except that everyone had to take cold showers and baths.They had the 2 bedroom suite. Maybe there's a separate hot water for the suite, and that's why there wasn't enough hot water in the morning? Expected better from a Marriott property. Other than that...

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1Thank CrasherMD
Brian K, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Hi and thank you for your Trip Advisor review. We deeply apologize for the hot water troubles you experienced during the stay. This is not our expectations and standards at the hotel, so for this I can say I am sorry! We have since sent our maintenance team to fix the problem in your room so we hope at some...

Amarillo, Texas
Reviewed 4 January 2017 via mobile

We spent New Years weekend at this location. We were in town for the Fiesta Bowl. First night was fine, but the next morning the cleaning crew was more like a wrecking crew in the next room. When we poked our head out of the door to see what was going on, we saw that they had cleaned the carpets...

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Helpful?
Thank krvcjv
Brian K, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Thank you krvcjv, My name is Brian Klein and I am the General Manager of the TownePlace Suites by Marriott Tempe. My apologies about the miscommunication. We have been fielding many inquiries about the New Year's Eve incident and it seems we have missed the opportunity to connect with you. It is terribly unfortunate that another guest chose to break...

Longmont, Colorado
Reviewed 4 January 2017

So we stayed here 4 days over Thanksgiving, and while there were good things, there were also bad things that need to be worked on. So the good things first. The room itself was great. A little on the small side, but nothing we couldn't work with. Kitchen area was fantastic and the room was clean and fresh upon arrival....

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Thank ChelseaRB
Brian K, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Dear CheleaRB, Thank you for taking the time to let us know a little bit about your stay. We are very pleased that you were happy with your accommodations. I am truly humbled to hear about the experience you had with other guests. We normally have a one warning policy before we invite loud guests to have a great stay...

Tempe, Arizona
Reviewed 24 December 2016

Had two weeks of good experience. Room is set up very beautifully, with little kitchen & all gadgets so that cooking is done. When i am back to my room in the evening, its all dusted & made it clean. The staff over here is too helpful. Time puncutality is there. EVen the Shuttle drivers were too good & cooperative....

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Thank subhasubhash
Brian K, General Manager at TownePlace Suites Tempe at Arizona Mills Mall, responded to this review

Thank you so much subhasubhash for letting us know about your stay. We are always so please to hear from another satisfied guest. We cannot wait until your travels bring you back to the Tempe area so that we can help you feel like you are home again. Thank you again and please make it a great day! Brian Klein...

Redlands, California
Reviewed 22 November 2016 via mobile

The hotel rooms & prices were fair, especially since rooms were large & with a full kitchen. $96 total with AAA single queen bed during their busy November season. However, everything else is a downgrade from here. Windows are cheap, single paned, so you can hear everything outdoors ;( shower is small, slippery, & uncomfortable. Pool was closed, but didn't...

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1Thank luvstoseenewplaces
Management response:

Thank you for taking the time to share your recent experience at the TownePlace Suites Tempe at Arizona Mills Mall with us. As the style and decor of our hotel is a key priority, I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the team, in an effort...

Los Angeles, California
Reviewed 2 November 2016 via mobile

I stayed two nights here. Nice room, quiet and a better than average breakfast. The bed was really comfortable and I really liked that all the rooms have a small kitchen if you'd like to cook meals in your room. The breakfast was very good with real eggs! The only thing that bothered me was when I got back to...

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Thank logandf
Management response:

Dear Loganf, Thank you for taking the time to complete a review in regards to your recent stay at the TownePlace Suites Tempe at Arizona Mills Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for housekeeping not...

Sedona, Arizona
Reviewed 28 October 2016

My wife and I stayed here about a month ago for the first time, and were very, very pleasantly surprised. The hotel was nice, the breakfast buffet was great, and the people working at the desk were amazing. In particular I would like to refer to Daniel and Cookie, who go above and beyond in making guests feel respected, welcome,...

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Thank cpbhm
Management response:

Dear Valued Guest, Thank you for sharing your experience at the TownePlace Suites Tempe at Arizona Mills Mall through Tripadvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about TownePlace Suites Tempe at Arizona Mills Mall

Address: 5223 S Priest Dr, Tempe, AZ 85283-1043 (Formerly TownePlace Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Price Range: $138 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Tempe at Arizona Mills Mall 2.5*
Number of rooms: 119
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Also Known As:
Towneplace Suites Tempe Hotel Tempe
Tempe Towneplace Suites
Hotel Style:
#8 Family Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Tempe at Arizona Mills Mall staff and other travellers.
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Questions? Get answers from TownePlace Suites Tempe at Arizona Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the 2 bedroom suite even if it's a good value. Not enough hot water.”
 of 5 bubbles CrasherMD, 2 Feb 2017 | Read review
“Try to get a room that's NOT facing the courtyard area, because you will hear everything”
 of 5 bubbles ChelseaRB, 3 Jan 2017 | Read review
“I am not certain.”
 of 5 bubbles cpbhm, 28 Oct 2016 | Read review
“Third floor rooms are pretty good--can't speak for the others, but I'd opt for one overlooking the pool (the parking lot is bland).”
 of 5 bubbles avsafe, 27 Jul 2016 | Read review
“Do not stay at Towne Place Suites in Phoenix or Tempe areas”
 of 5 bubbles Trailblazer2012, 17 Jul 2016 | Read review
5 of 5