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SpringHill Suites Tempe at Arizona Mills Mall

SpringHill SuitesUS$76*
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#26 of 52 Hotels in Tempe
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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SpringHill Suites Tempe at Arizona Mills Mall
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214 Reviews from our TripAdvisor Community

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Showing 210: English reviews
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Coppell
Reviewed yesterday NEWvia mobile

The people here were friendly and helpful. Definitely the hotel's best asset. Price was good but the hotel is getting pretty worn. Shower dripped for a long time after use, iron had a lot if rust in it and there was a mystery wet spot in the carpet. Air conditioner was hit and miss.

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Helpful?
Thank NaturalizedTexan
Burbank, California
Reviewed 3 weeks ago

Received a very professional and warm welcome from the AGM. Room was fine - except a very worn bath tub. Breakfast opened up exactly at 6 AM as advertised. AWFUL turkey bacon - most SpringHill's refuse to serve it - apparently this GM follows the book even when a bad product. All around a good experience.

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Helpful?
1Thank DSCornish
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear DSCornish, Thank you for your review of our SpringHill Suites in Tempe. I appreciate your comments regarding meeting our AGM and equally happy to see you received a warm welcome. As the brand requires certain products on the breakfast, there are an assortment of other menu items we would be happy to have available for our guests. In fact,...

Reviewed 4 weeks ago via mobile

I booked at this location because is was $80 cheaper than the one 5 minutes north, and now I know why. The staff here is very friendly, so definitely no complaint there. I was given a handicapped room, which is ok, but it smelled odd and didn't look clean. The couch and carpet were covered in stains and the table...

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Helpful?
Thank Rachel H
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Rachel H, Thank you for taking a moment and sharing your experience while staying at our hotel. I must apologize for you not finding your hotel room as clean as it should be. We pride ourselves on our cleaning staff's abilities and assure you that this is not a normal standard we allow. I have shared your comments with...

Reviewed 18 April 2017

I checked in pretty late on Sunday (or rather early Monday morning) & still could feel a holiday spirit. Nice decorations. Breakfast was included but I was too lazy to come downstairs. Staff is very nice - accommodated me with a room located further away from elevator & agreed to extend my check out time until 1 PM. Close to...

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Helpful?
Thank Elena M
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Ms. M., Thank you for your review of our location and I am glad that your stay benefitted you well although I am apologetic that the WiFi was not working well during your stay. We are always happy to troubleshoot it with out tech support as needed but the lobby computer usually will have the usual standards that most...

Vienna, Virginia
Reviewed 15 April 2017 via mobile

Easy to find and leave auto for a stay and fly night. Rooms are spacious and very clean. Bed very comfortable. The shuttle van is new and quite large, the exception was the shuttle bus driver he took the long way route to the airport, not sure if he was new or what was going on.

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Helpful?
Thank Dixie B
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Dixie B Thank you for taking a moment to share your experience. I am happy to see our location and staff allowed for you to enjoy yourself while in Tempe. Although I am not sure of the details of your flight or the terminal you were flying out of, however there has been some recent construction around the airport...

Denver, Colorado
Reviewed 15 April 2017 via mobile

The best thing about our arrival was Larrisa. The next day we were treated by Joey equally as nice as Larrisa. They put out a decent breakfast. I was happy about that. Our room was clean and a nice size but is was overdue on a more modern look. If I had to, I would stay here again, it wasn't...

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Helpful?
Thank CindyLou2262
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear CindyLou2262 Thank you for sharing your experience at our Spring Hill Suites in Tempe. I am delighted that several of our teammates stood out for you and made your stay memorable. The good news is that the owners are planning a full Renovation in late spring of next year. I am sure you will enjoy the upgrades as much...

Hemet, California
Reviewed 18 March 2017

The photo's on this hotel's website are really misleading. They make this place look really nice. However, upon arrival, the reality sets in. Broken bathroom tile, outdated rooms, gross bathroom with damaged walls. The pool area has trash on the ground and beer bottle caps at 10 am. Some worker came out and move the chairs around and put towels...

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Helpful?
Thank smtilley
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your review of your stay at the SpringHill Suites Tempe @ AZ Mills Mall. We pride ourselves on providing a great stay for all guests but we failed to me your expectations as you have pointed out. I am apologetic that this stay was a big disappointment for you. First, the trash that was...

Charleston, South Carolina
Reviewed 11 March 2017

We stay at SpringHill suites often and this one was pretty standard. The rooms might have been a little smaller and the breakfast area a little bit uncomfortable in its set up. We stayed there six days and had two problems; 1. the people at the front desk could not help with suggestions for anything and could not give us...

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Helpful?
Thank Cubsfan1945
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Cubsfan1945, Thank you for taking a moment to review your stay at our hotel. Although our hotel lobby may seem a little small now, HOWEVER, we are planning on our hotel renovation early next 2018 to add more space and update the room amenities. We hope to see you again so you can enjoy the upcoming renovation!

Sierra Vista, Arizona
Reviewed 11 March 2017 via mobile

Nice , nice location, close to Arizona mills mall and Arizona Grand resort ( family from Seattle staying there ) close for spring training for Seattle Mariners . Close to shopping, and Townplace Marriott suites.

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Helpful?
Thank mgg71358
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear mgg71358, Thank you for taking a moment to review our hotel. We are happy to see you found our hotel location made it easy to get all of your Spring Training in. Shopping, Restaurants and highway access all make our location to perfect location for our guests. Thanks again for sharing Joe Petersen

Avon, Ohio
Reviewed 1 March 2017

This is a worked over old style Marriott; 3 floors, not the new modern Springhill Suites I expected. I was actually shocked that Marriott would permit its nice new brand to be attached to this. My room actually had a smell to it. They are clearly changing out furnishing to have the look of a Springhill Suites but I go...

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Helpful?
Thank ActiveTraveler411
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay. We agree that the hotel is in need of renovation. As Marriott expands its portfolio to include newer properties they will also increase value when renovations are completed and will also work with the building owners and management companies as to the timeline in which renovations are to commence...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 

Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Price Range: $112 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites
Hotel Style:
#12 Business Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Tempe at Arizona Mills Mall staff and other travellers.
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Questions? Get answers from SpringHill Suites Tempe at Arizona Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask at the reception”
  • Bed Time Reading Available
  • Bed was Comfy
elenamP6030TF, 18 Apr 2017 | Read review
“Choose the other Springhill Suites in Tempe and avoid this squat 3 story tired one”
ActiveTraveler411, 28 Feb 2017 | Read review
“a room away from the elevator would serve you well”
prickles2188, 26 Jan 2017 | Read review
“Stay somewhere else to get a good room”
mxzlot, 17 Jan 2017 | Read review
“Ask to be away from the road side if you are a light sleeper or have trouble falling asleep, otherwise you shouldn't have any issues”
JaimeQ_13, 2 Dec 2016 | Read review
5 of 5
SpringHill Suites
US$76* /night
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HotelQuicklyUS$109
Orbitz.comUS$76
TravelocityUS$76
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Prices are for 1 room, 2 adults
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