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All reviews castle rock front desk crystal bridges microwave and refrigerator hot breakfast would definitely stay here again great place to stay pool and hot tub waffles very nice hotel enjoyed our stay king room fitness room we've stayed comfortable beds the breakfast area ice machine
This was a very nice and quiet hotel with a great breakfast. The exercise room was a little small; however, the hot tub and pool are really nice. We will definitely stay on our next trip to NW Arkansas
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Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 5 days ago
Thank you for the great review, we appreciate you and look for forward to your next stay. Have a great day.
It has been a toubling month full of test results, chemo and radiation. Feeling rushed and overwhelmed. We stayed for 3 days while mom went for treatment. They got us in a lovely handicapped room, close to exit. We had special needs that were more...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 6 June 2018
Thank you for the great review and from all of our staff here at Best Western Plus Castlerock Inn & Suites we appreciate you and the staff was happy to help, even if in the smallest way, your family during a difficult time. We wish...More
My spouse is a platinum member. We booked rooms months ago. They sent a confirmation email. We arrived and they had cancelled our reservation and gave our rooms to someone else. My spouse made the reservation with his bank card that had apparently expired before...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 2 weeks ago
We are sorry to hear that you do not want to use Best Western in the future, but we did try to reach out to you many times with the numbers and emails we had when reservation was made but because they were not good...More
This was a clean hotel with a decent breakfast. The breakfast items were nothing special, but typical of most complimentary breakfasts. It was nothing extraordinary, but a good place for a night or two. It was easily located off of the highway, and it was...More
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 28 August 2018
Thank you for taking a moment to review our hotel we appreciate all our guests feedback to use for future enhancement of our hotel.
Our room was on the smaller side, which is what I chose since it was only myself and my significant other, but even so the layout was perfect. King size bed was very comfortable, and the bathroom was actually quite large! The breakfast options were...More
Thank Sheridan S
Response from Christina P, General Manager at Best Western Plus Castlerock Inn & SuitesResponded 9 August 2018
From all our staff here at the Best Western Plus Castlerock Inn & Suites we want to thank you for the great review and appreciate you and look forward to seeing you again!