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The Chancellor Hotel

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594 Reviews from our TripAdvisor Community

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Showing 592: English reviews
New York City, New York
Reviewed 1 week ago

I was in Fayetteville for a wedding and stayed in this hotel for one night. The hotel was clean and modern and well-located close to the town square. Staff was friendly and helpful; there was a minor issue with billing (I had booked through Tripadvisor for a great rate but was somehow added to the wedding block and charged a...

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Helpful?
Thank Shrinky47
Management response:

Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure...

Honolulu, Hawaii
Reviewed 2 weeks ago

Walkable to shops,restaurants and city square. Staff are friendly and service oriented. The only negative was the hotel "64/94" (? name) restaurant. We had an expensive unsavory breakfast there with terrible service. Odd as everything and everyone else were great in the hotel, including the evening bar drinks and friendly bartender.

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Helpful?
Thank IJBrown
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for the feedback in regards to your recent stay. I am happy to hear you love the surrounding area as well as the hotel! The experience in 6494 is unfortunate and I am sorry to hear about the less than expected service. I would be more than willing to speak with you on behalf of...

Manahawkin, United States
Reviewed 2 weeks ago

Very good venue, and nice quiet rooms. Particularly good with the conference being in the same place as you sleep and eat. Nice to have an "old fashioned" public computer when you don't have a "device". Yes, I'm old school and proud of it.

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Helpful?
Thank Q2059KSrichardc
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your recent stay. I am happy to hear you enjoyed our hotel! We hope to see you again on your next trip to NWA! My Best, Jessica McCoy Front Office Manager

Auburn Hills, United States
Reviewed 2 weeks ago

This 4 star hotel is extraordinary. I typically stay at only Hilton properties but decided to give the Chancellor a shot while working in the Fayetteville area. The rooms look brand new and the local area is incorporated into the design/branding for the hotel. I spoke to a couple of the team members and they were all amazing to get...

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Helpful?
Thank jacobv786
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your recent stay. I am thrilled to hear that you enjoyed our hotel and the surrounding area. I will share your response with my team members! We hope to see you again soon on your next trip to NWA! My Best, Jessica McCoy Front Office Manager

Annapolis
Reviewed 2 weeks ago

We combined a leisure trip to Northwest Arkansas with a business trip to the University and spent 3 nights here. The location right off the square is very good. This is one of the largest buildings in Fayetteville. The room was large and has potential but it has too many misses that leave it average. You hear a lot of...

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Helpful?
Thank Ann M
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your recent stay. I am happy to hear that overall enjoyed your stay. My concern is expressed in the details of the review though. If you would be willing to reach out I would love to hear more about your stay and some of the details you mentioned. I...

Reviewed 2 weeks ago

Very nice, reasonably priced hotel. Our room was clean and updated. GREAT location too!! We were there when the Christmas lights were up on the square. A must see over the holidays! Front desk was extremely helpful and courteous.

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Helpful?
Thank Carol K
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your recent stay. I am happy to hear that you enjoyed the hotel as well as the amenities that surround it. We do hope to see you back on your next trip to NWA! My Best, Jessica McCoy Front Office Manager 479-442-1523 jmccoy@hotelchancellor.com

Austin, Texas
Reviewed 4 weeks ago

This is not a luxury, high-end hotel. It's an average boutique hotel in downtown Fayetteville. My husband and I stayed at The Chancellor Hotel for 3 nights while attending a conference at the hotel. Upon arrival our reservations were not found (made them weeks in advance), but the manager handled the situation promptly, giving us the rate we were quoted...

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Helpful?
Thank Razen2002
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your recent feedback. We appreciate the detailed review and for pointing out ways we can improve. We strive each and every day to be better. If you would want to reach out I would be more than happy to connect with you personally! My Best, Jessica McCoy Front Office Manager jmccoy@hotelchancellor.com D: 479-442-1523

Tallahassee, United States
Reviewed 4 weeks ago

Very friendly staff, clean comfortable rooms and a great location to Dickson St and the campus. Check in was very smooth and the front desk staff were knowledgeable about the area and gave good advice on nearby locations.

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Helpful?
Thank Wade S
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your positive feedback. I am glad you enjoyed your time at the hotel. We hope to see you back again soon! My Best, Jessica McCoy Front Office Manager

Houston, Texas
Reviewed 4 weeks ago

We were there for a week, and the staff and service were outstanding. They were thoughtful, consistent, and very helpful. The dining staff were so nice and attentive and fun that we consider Stephanie and Brittany to be new friends. The facility is lovely and in a perfect location. I recommend the Chancellor in every respect.

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Helpful?
Thank happytraveler683
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback in regards to your recent stay. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure...

Heber Springs, Arkansas
Reviewed 4 weeks ago

Perfect location for UA events. Walking distance to Dickson Street and all the restaurants, bars, etc there. Fun bar, good drinks and wine selection. Very nice breakfast buffet, or have the Smoked Salmon Benedict. Excellent. Rooms nice, good service

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Helpful?
Thank Steve S
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback in regards to your recent stay. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
6494 Bistro
Cuisines: Bar
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Chancellor Hotel is the only full service hotel in downtown Fayetteville. Featuring 207 brand new, luxurious guest rooms and suites, a stunning lobby bar and restaurant, and exceptional meeting facilities. The Chancellor is the best choice for leisure or business travel. All rooms feature stunning contemporary decor, HDTV's with a full high definition channel line-up. The hotel has luxurious bed linens and bath amenities, and complimentary Wi-Fi Internet access throughout the hotel. Conveniently located to all destinations in Northwest Arkansas, The Chancellor Hotel is situated on the beautiful town square in Fayetteville, convenient to shopping and dining and a short walk to Dickson St, the heart of the entertainment district. The hotel is also just a short walk to the University of Arkansas, and we also offer complimentary shuttle service within a five mile radius and free shuttle service to all U of A football games. A state-of-the-art Fitness Center featuring LifeFitness equipment, fully equipped complimentary Business Center providing PC's and an iMac and an indoor/outdoor swimming pool add to your enjoyment. And during your stay, don't forget to sign up for your STASH Rewards, our hotel's loyalty program. Earn points for each stay that can be used at hundreds of unique hotels around the country. ... more   less 

Additional Information about The Chancellor Hotel

Address: 70 N East Ave, Fayetteville, AR 72701-6037 (Formerly Cosmopolitan Hotel)
Region: United States > Arkansas > Fayetteville
Price Range: $139 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Chancellor Hotel 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
Cosmopolitan Hotel Fayetteville
Hotel Style:
#3 Family Hotel in Fayetteville
#6 Business Hotel in Fayetteville
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Questions & Answers

Here's what travellers have asked, with answers from The Chancellor Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Chancellor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“10th floor corner suite was perfect.”
 of 5 bubbles aprilkisland, 6 Dec 2016 | Read review
“All the rooms, especially the corner rooms, have killer views. Sleek and elegant yet comfy.”
 of 5 bubbles 557charlesw, 30 Nov 2016 | Read review
“Stay at the end of a hall for less noise.”
 of 5 bubbles handpickd, 23 Nov 2016 | Read review
“There is a bakery right around the corner that has amazing baked goods and coffee. I used Uber to get around town. The hotel has bathrobes.”
 of 5 bubbles Razen2002, 9 Nov 2016 | Read review
“We were on the 15th floor, and the view was great. They also arranged for us to be together on that floor, which was quiet.”
 of 5 bubbles happytraveler683, 7 Nov 2016 | Read review
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