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Crowne Plaza Hotel Marlow

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Crowne Plaza Hotel Marlow
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1,424 Reviews from our TripAdvisor Community

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Showing 1,399: English reviews
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Buckingham, United Kingdom
Reviewed yesterday NEW

In fairness, I was warned that the hotel had been taken over by new owners and had gone downhill, but my family and I - and my company - have loved this hotel for years - loved the staff, the friendliness, the service. the breakfast, the accommodation. So we thought we would try it again. What a mistake!! All the...

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Helpful?
Thank hannahgoodall1
London, United Kingdom
Reviewed yesterday NEW

Don't believe the poor reviews for this hotel. My experience is that it, for us, was very good. From checking in to leaving all of the staff we met were friendly and helpful. It is a strange drive to get there. Ignore that because once there you are in a hotel overlooking the Thames. A very nice spa with gym,...

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Thank Bobbelar
High Wycombe, United Kingdom
Reviewed 2 days ago NEW

It was supposed to be a treat for Mother's Day for my mother in law. When we got there, there was no one to welcome us. We weren't sure where to sit. Eventually we found someone who told us to sit anywhere near the bar. My husband had again to go to the bar to order the drinks. They had...

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Thank Maryse54
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Maryse54 Thank you very much for choosing our hotel for your afternoon tea with your mother in law. I am so sorry to hear that we failed to live up to your expectations in so many areas, for which I would like to offer my sincere apologies. With regard to the shortcomings that you have experienced during your stay,...

Oxford, United Kingdom
Reviewed 2 days ago NEW

I must start my review of this hotel by saying that having read previous comments left by others and having just stayed here myself with Husband and a couple of friends I really find it hard to understand how you cannot like this Hotel The hotel is set in an area overlooking a lovely lake which immediately makes you feel...

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Helpful?
Thank julie s
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Highly Valued Guest We thank you very much for taking the time to write about your lovely stay at the Crowne Plaza Marlow We sincerely appreciate your taking the time to share your positive experience on Tripadvisor. Your feedback is truly motivational for our dedicated team. We are delighted you enjoy every aspect of your experience with us –...

Nutfield, United Kingdom
Reviewed 3 days ago NEW

Stayed for two nights in this hotel which is way off the beaten track at the back of a industrial estate. Looks out over nice lake and is very quiet which is surprising. Surroundings are very quiet and pleasant. Restaurant is a bit dissappointing as is the bar food. Breakfast service was poor on both mornings.

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Helpful?
Thank Stephen H
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Stephen H Thank you for your recent stay with us as part of your conference, and for providing a feedback on your experience. We strive to accommodate all of our guests and their needs and we are pleased that our location and amenities were very well to your liking. I do want to take this time to apologize that...

Newcastle upon Tyne, United Kingdom
Reviewed 3 days ago NEW

Stopped 18th March for a birthday party in Marlow On arrival we were up graded to a Club room very nice large room with office style table Hotel had good leisure club Breakfast was great Staff very good all over the Hotel would defiantly stay here again 9 out of 10

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Thank 774kevin
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Highly Valued Guest, Thank you for your recent stay with us, and for providing a feedback on your experience. We strive to accommodate all of our guests and their needs and we are pleased that our location and amenities were very well to your liking. We truly appreciate your comments regarding our staff as we pride ourselves on excellent...

A TripAdvisor Member
2 reviews
4 helpful votes
Reviewed 1 week ago via mobile

This hotel should have its franchise of Crowne Plaza taken away before it degrades the IHG name any further. Stayed here for the weekend, check-in wasn't too bad but was never informed I could have lounge access being a Spire member. Food is pretty good for a hotel of this level, found it puzzling that the bartender told r they...

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4Thank A TripAdvisor Member
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Guest Thank you for choosing our hotel for your weekend visit. I am sorry to hear that we failed to live up to your expectations in so many areas, for which I would like to offer my sincere apologies. I would like to clarify that the IHG policy for valued Spire members such as yourself does not entitle you...

London, United Kingdom
Reviewed 1 week ago via mobile

Came here as a stop over. As always, the Crowne Plaza delivers. Nice location and very convenient. Good service, good facilities -what makes it perfect for kids is the indoor pool. Highly recommended.

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Thank tommo_t1000
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Highly Valued Guest Thank you very much for your wonderful review following your recent stay at the Crowne Plaza Marlow. We very much appreciate you taking the time to share your memorable experience. It is our main goal to ensure a comfortable and relaxing stay for our guests by providing the highest quality of service and accommodation, and we...

Sheffield, United Kingdom
Reviewed 1 week ago via mobile

Used to love this place. It was my hotel of choice up until new ownership took over. We spent over £20k there last year on corporate and social occasions. Now there is no customer care at all. It's not the staffs fault or even the GM. The new owners wouldn't even let us use a breakfast voucher bought last time...

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10Thank Joynesie
CBB99, Owner at Crowne Plaza Hotel Marlow, responded to this review

Dear Joynesie Thank you very much for choosing Crowne Plaza Marlow for your recent stay on 3rd February 2017, We certainly do appreciate your loyal custom to the hotel and note you have stayed with us for 14 nights over the past 3 years. We further note you posted a lovely review on our hotel as recently as November 2016,...

Wragby, United Kingdom
Reviewed 1 week ago

I've stayed here many times on business, it has good sized rooms and good pool, sauna, hot tub (never used the gym - but I looks well equipped). The hotel is a little out of the way i.e. a long walk into Marlow to use the restaurants /pubs etc, but no issues with getting a Taxi or driving. There is...

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Thank MikeJGo

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
The Crowne Plaza Marlow is a unique design-led hotel close to the River Thames and perfectly located between the M4 and M40motorway providing easy access to Heathrow Airport, Maidenhead & High Wycombe. This Marlow hotel lays great emphasis upon accommodating the needs of both business and leisure guests. With 7 banqueting suites for up to 450 delegates, beautiful grounds and an astonishing lake the hotel offers the right facilities for conferences, meetings, team buildings, private dinners and weddings. Crowne Plaza Marlow is ideally situated for visits to Windsor Castle, Legoland, Oxford & London. Additionally the hotel is only a short distance from Royal Ascot, Windsor Racecourse or Henley Regatta The Quad Club provides exceptional health & fitness facilities just perfect for a Spa break. It also offers a range of beauty treatments & personal training, 18m swimming pool, children's pool and outdoor hot tub overlooking the lake. Crowne Plaza Marlow offers a range of dining options, from the relaxed Agua Cafe & Bar, to our more formal, well known Marlow Restaurant Glaze , providing eclectic cuisine. Our terrace located outside the restaurant and bar provides the perfect setting for eating out on a nice summer day. ... more   less 

Additional Information about Crowne Plaza Hotel Marlow

Address: The Old Race Course Fieldhouse Lane, Marlow SL7 1GJ, England
Region: United Kingdom > England > Buckinghamshire > Marlow
Price Range: $140 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Marlow 4*
Number of rooms: 168
Reservation Options:
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Also Known As:
Crowne Plaza Marlow
Marlow Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Marlow staff and other travellers.
13 questions
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London, United Kingdom
7 months ago
Milton Keynes, United Kingdom
7 months ago
Tampa, Florida
over a year ago

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Questions? Get answers from Crowne Plaza Hotel Marlow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are reasonable but overlooking lake is best”
 of 5 bubbles 597stephen, 24 Mar 2017 | Read review
“Areas away from the lift are more quite - it is in a V - staff will allocate a suitable room if you ask or list it on booking.”
 of 5 bubbles MikeJGo, 14 Mar 2017 | Read review
“End of corridors- doors banging early”
 of 5 bubbles 45sylvial, 10 Mar 2017 | Read review
“Bring your own drink and food.”
 of 5 bubbles 652stanm, 8 Mar 2017 | Read review
“Disappointed”
 of 5 bubbles mummajules2015, 6 Mar 2017 | Read review
5 of 5