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Very impressive hotel, inside and appearance on the outside. I was greeted by polite and friendly staff at the welcome desk. The hotel room was nice and was very clean. Only thing I can fault is the spa, there wasn't enough seats around the pool,...More
Sometimes you know from the off that it was going to be a good stay and this was one of those times. An extremely friendly check in followed by a warm greeting from the Manager Nick who seemed genuinely interested in us and he went...More
Response from CBB99, Owner at Crowne Plaza MarlowResponded 4 February 2018
We are very appreciative of your taking the time to provide your wonderful feedback following your conference visit and stay at the Crowne Plaza Marlow.
Your recognition in particular of the personalised attention provided by the management and the team is sincerely appreciated...More
Great hotel fantastic jacuzzi outside which is why my children like going back weather it’s rain or sun or even snow it’s fantastic to take a swim inside & walk threw to outside to the jacuzzi great fun food very nice rooms very clean short...More
One of the key reasons for our taking a weekend break was the pool and gym. The pool stank of over-chlorination (we all know what that means...) and the gym may be well-equipped, but most pieces have never been maintained (ie the rower's chains are...More
Thank Milo H
Response from CBB99, Owner at Crowne Plaza MarlowResponded 1 week ago
Dear Milo H
Thank you for choosing our hotel for your weekend break, Our extensive wellness and spa facilities which include 19m indoor pool , large Life Fitness gym ,Sauna Steam room, indoor and outdoor spa pools and 4 spa treatment rooms, offer the ideal...More
Me and my partner stayed here on a Saturday night. We checked in and the reception staff were very helpful, we stayed in a ground floor room, lovely and clean, very spacious.
We used the pool and jacuzzi, very nice atmosphere and we also really...More
Please note Property Representative that I have one of these machines at home and have been using it for more than 15 years, and I can assure you that you are lying to me. The chains on yours are rusty, which takes years of... More
Please note Property Representative that I have one of these machines at home and have been using it for more than 15 years, and I can assure you that you are lying to me. The chains on yours are rusty, which takes years of non maintenance to build up. One of the monitors has a broken battery compartment that has been patched with duct tape, and from the looks of it it has been in this state for months. Both the monitors have buttons which do not register; not a software fault, again poor maintenance (lack of cleaning). There were other sets of equipment which were not working and had notes to the effect that they had notified Life Fitness, but after a week or so they were still in the same condition. By denying your faults you will never improve. By jumping on any negative feedback you will only stop people from sharing their ideas, suggestions, comments, experiences and reflections with you, which will only help lead to an even earlier downfall of your hotel. Really, pathetic of you, and I shall be sharing my comments with your senior Corporate management.
I agree. The management responded to my critique with blatant lies. Unfortunately it is impossible to respond to the management's response to the original review. Stupidly, it is only the hotel that ultimately suffers when... More
I agree. The management responded to my critique with blatant lies. Unfortunately it is impossible to respond to the management's response to the original review. Stupidly, it is only the hotel that ultimately suffers when the hotel's powers that be ignore constructive criticism and bury their heads in the sand, not to mention their crass attitude towards their paying customers.