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Old Custom House Inn

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531 Reviews from our TripAdvisor Community

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Showing 530: English reviews
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Plymouth, United Kingdom
Reviewed 4 days ago NEW

Went here last year and had the best crab sandwich ever, so when my friend said about going for lunch I couldn't wait . I ordered crab sandwich which comes with crisp and salad for £12 well when it came out it was a really small portion of crab and loads of rocket ,so I told the man this is...

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Helpful?
Thank Leigh J
Truro, United Kingdom
Reviewed 1 week ago via mobile

First time visiting for lunch with friends nice food , good portion size's, lovely seating area in the restaurant side overlooking the harbour only complaint was drinks took a while to arrive apart from that lovely pace.

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Thank Natters88
Kidderminster, United Kingdom
Reviewed 1 week ago via mobile

Had a wonderful light lunch today and was surprised with how empty this place was. I did have to complain about the anaemic uncooked fries but they were quickly replaced. All the food coming out of the kitchens looked yummy.

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Thank Helen S
Halesowen, United Kingdom
Reviewed 2 weeks ago

Popped in here for a drink and the place is quite popular as the restaurant is well used. Food looked okay and the drinks were reasonably priced but service was slow and the time we went in it wasn't that busy. Good location overlooking the harbour.

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Thank Baggie57
Reviewed 2 weeks ago via mobile

Had a lovely meal overlooking the harbour. Great selection of fish dishes, a little pricey but that's Padstow! Good service and tasty food, would deffinately recommend. Worth sitting in the restaurant part of the pub rather than have a bar meal as you get great views over the harbour.

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Thank Fay T
Taunton, United Kingdom
Reviewed 2 weeks ago via mobile

The rooms were clean, modern, spacious and well equipped. The hotel is perfectly located on the harbour and is a stones throw from the local shops and restaurants. Without doubt enjoyed our stay and could recommend to all. Notably, we were upgraded without any extra cost - no specific occasion.

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Thank EnglishTeacher7
Tilghman, Maryland
Reviewed 3 weeks ago via mobile

Padstow is an upmarket harbour town on the North coast and worth a visit, well known by foodies and the scene of Rick Stein's empire. The Old Custom House is by the inner Harbour and the front rooms overlook this feature (at a premium). Parking is across the street in a public car park which rapidly fills up, especially in...

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Thank Ian J
Oxfordshire
Reviewed 3 weeks ago via mobile

Went here for dinner Sunday evening. Food was good with good portions....however from an already limited menu there were items not available....and judging by what was being said to diners arriving after us, this situation just got worse. Service not very good, no sense of humour from our waitress, and table not cleared very efficiently....a mixed experience!

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Thank OxfordshireMucker
London, United Kingdom
Reviewed 3 weeks ago via mobile

We thoroughly enjoyed our night here and the room was clean and luxurious with a lovely view. One of the restaurants was closed due to it being very quiet, but the service was friendly and attentive and the food was good. Would definitely go back.

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Thank janecamping12
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

thank you for your lovely review. I have passed your comments regarding the high standard of your room on to our housekeeping team. Customer care is at the heart of what we do. I hope you choose to visit us again in the future.

Wolverhampton, United Kingdom
Reviewed 4 weeks ago

Called in on Tuesday this week, a foul night. Staff were friendly, meal didnt take too long coming out and was quite tasteful. My wife had Huntsmans Chicken which was fine, i had rump steak, which to be fair was excellent, just a little variety to the the salad rather than a pile of leaves would have been nice. A...

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Thank bryanshear
OCHManagmentTeam, Manager at Old Custom House Inn, responded to this review

Thank you for your review. I am very pleased that you enjoyed your meals with us. I hope you will visit us again in the near future.

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
Official Description (provided by the hotel)
Nestling within sight of the open sea at the mouth of the tranquil Camel Estuary, Padstow, in Cornwall, has always been a thriving fishing port and commercial centre for north Cornwall. At the heart of the town and overlooking the medieval harbour is the Old Custom House, now a stylish and intimate place to stay. Standing on the quayside, the Old Custom House is still one of the finest buildings in the town. Today it is famous for its fine food, award winning ales, elegant, intimate accommodation and for its luxurious Beauty Studio. ... more   less 

Additional Information about Old Custom House Inn

Address: Inn South Quay, Padstow PL28 8BL, England
Region: United Kingdom > England > Cornwall > Padstow
Price Range: $208 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Custom House Inn 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Old Custom House Hotel Padstow
Old Custom House Padstow
Old Custom House Inn Padstow, Cornwall
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Questions & Answers

Here's what travellers have asked, with answers from Old Custom House Inn staff and other travellers.
3 questions
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West Drayton, United Kingdom
14 days ago
1 month ago
West Sussex, United Kingdom
over a year ago

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Questions? Get answers from Old Custom House Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early.”
Wookie1957, 3 Mar 2017 | Read review
“request one at the front for the view”
274maggig, 2 Mar 2017 | Read review
“Some rooms have views of the harbour and some do not. Choose carefully from the options rather than on price only.”
  • Narrow WC access
christopherm94, 2 Mar 2017 | Read review
“ask for one overlooking the harbour”
stephencharless, 1 Mar 2017 | Read review
“Rooms on the front can be affected by noise from boats early in the morning.”
Q4450TZpaulb, 12 Dec 2016 | Read review
5 of 5