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JW is probably one of the nicest hotels, but don´t expect a lot of luxury in Caracas. This country have some serious struggles. Try not to walk in the night in the surroundings, although it es a nice neighborhood, you could run into some trouble....More
1 Thank zeus433
Response from Andres M, Gerente at JW Marriott Hotel CaracasResponded 1 week ago
Mr Zeus, thank you for taking the time to write and make good comments about our hotel, our food and our neighborhood.
When you return to Caracas please visit us ...
Victor Angarita, best night manager everrrr. Personalized attention, great support and service :) and service. Very tasty food at the restaurant with professional and friendly servers especially Heriberto who is wonderful with diners.
Thank Candice R
Response from Andres M, Gerente at JW Marriott Hotel CaracasResponded 2 weeks ago
Thank you Miss Candice for taking the time to write and give such good comments, we love that you liked our service, that Victor Angarita and Heriberto have made you feel at home ...
When I return to Caracas please visit us ...
I spent a week here, staff was unbelievably friendly, in dining room breakfast was super. Omelette great, Heriberto and Elvis took great care of me and in executive lounge I was always greeted with a 😊. My room was spotless and felt like home, I...More
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 15 April 2018
Dear Mr. Alex, thank you for taking the time to write, to describe your week with us, we are very happy to have served you and to hear that Elvis and Heriberto made you feel at home. When I return to Caracas please visit us...More
At first it was very welcoming but as time went by attention declined from front desk to food and restaurant service and food taking long long time to reach our table ... security guys took good care of us .. not so pleasant after all...More
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 14 April 2018
We regret your bad experience with our front and our restaurant, we will take your opinions in consideration and we will correct, we hope to be able to return you to serve and make up for our mistakes...
My visit to JW was 3 weeks long and was very useful stay. JW Marriott in Caracas is perfect for bussines.
breakfast is plenty of options.
front desk is frequently alone but when people is there they are so kind... specially Michelle, Diana, hilary and...More
1 Thank GOLDMAN Z
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 7 March 2018
Mr Goldman, Thank you for taking the time to write and mention in detail to our associates who made their wonderfull stay. We are delighted to have served you and when you return to Caracas please visit us ...
My office was very close to the Mariott hotel, less than a quarter mile so I walked the distance. However, I was advised by company and hotel staff to avoid walking around even during the day. Especially if you are not Latin... More
My office was very close to the Mariott hotel, less than a quarter mile so I walked the distance. However, I was advised by company and hotel staff to avoid walking around even during the day. Especially if you are not Latin American looking you should avoid walking alone with for example a computer bag. At night, you are asking, no , begging to get robbed.