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JW Marriott Hotel Caracas

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Traveller (228)
Room & Suite (202)
Dining (57)
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Overview
  • Excellent70%
  • Very good18%
  • Average8%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Offers from JW Marriott Hotel Caracas
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Offers from JW Marriott Hotel Caracas
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (846)
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Traveller rating
114
58
36
23
9
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114
58
36
23
9
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All reviewsthe executive loungeel rosalthe entire staffbusiness tripbusiness centerhotel restaurantrooms are largevanessaheribertogymcitycountryattentionpersonnelinternetsafetybell
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1 - 5 of 240 reviews
Reviewed 1 week ago

JW is probably one of the nicest hotels, but don´t expect a lot of luxury in Caracas. This country have some serious struggles. Try not to walk in the night in the surroundings, although it es a nice neighborhood, you could run into some trouble....More

1  Thank zeus433
Response from Andres M, Gerente at JW Marriott Hotel CaracasResponded 1 week ago

Mr Zeus, thank you for taking the time to write and make good comments about our hotel, our food and our neighborhood. When you return to Caracas please visit us ...

Reviewed 2 weeks ago via mobile

Victor Angarita, best night manager everrrr. Personalized attention, great support and service :) and service. Very tasty food at the restaurant with professional and friendly servers especially Heriberto who is wonderful with diners.

Thank Candice R
Response from Andres M, Gerente at JW Marriott Hotel CaracasResponded 2 weeks ago

Thank you Miss Candice for taking the time to write and give such good comments, we love that you liked our service, that Victor Angarita and Heriberto have made you feel at home ... When I return to Caracas please visit us ...

Reviewed 14 April 2018 via mobile

I spent a week here, staff was unbelievably friendly, in dining room breakfast was super. Omelette great, Heriberto and Elvis took great care of me and in executive lounge I was always greeted with a 😊. My room was spotless and felt like home, I...More

Thank Alex760
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 15 April 2018

Dear Mr. Alex, thank you for taking the time to write, to describe your week with us, we are very happy to have served you and to hear that Elvis and Heriberto made you feel at home. When I return to Caracas please visit us...More

Reviewed 14 April 2018 via mobile

At first it was very welcoming but as time went by attention declined from front desk to food and restaurant service and food taking long long time to reach our table ... security guys took good care of us .. not so pleasant after all...More

Thank mig2017f
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 14 April 2018

We regret your bad experience with our front and our restaurant, we will take your opinions in consideration and we will correct, we hope to be able to return you to serve and make up for our mistakes...

Reviewed 5 March 2018 via mobile

My visit to JW was 3 weeks long and was very useful stay. JW Marriott in Caracas is perfect for bussines. breakfast is plenty of options. front desk is frequently alone but when people is there they are so kind... specially Michelle, Diana, hilary and...More

1  Thank GOLDMAN Z
Response from Andres M, Manager at JW Marriott Hotel CaracasResponded 7 March 2018

Mr Goldman, Thank you for taking the time to write and mention in detail to our associates who made their wonderfull stay. We are delighted to have served you and when you return to Caracas please visit us ...

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$135 - US$408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#2 Green Hotel in Caracas
Room types
Family Rooms, Suites, Non-Smoking Rooms
Details
Price range
US$135 - US$408 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Business Hotel in Caracas
#1 Spa Hotel in Caracas
#2 Green Hotel in Caracas
Room types
Family Rooms, Suites, Non-Smoking Rooms
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Traveller (228)
Room & Suite (202)
Dining (57)
Pool & Beach (26)
Amenities (28)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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aramisp2016
15 December 2016|
AnswerShow all 7 answers
Response from Johan G | Reviewed this property |
My office was very close to the Mariott hotel, less than a quarter mile so I walked the distance. However, I was advised by company and hotel staff to avoid walking around even during the day. Especially if you are not Latin... More
2
Votes
Room Tips
"all rooms equally as good as each other"
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"Choose the suites"
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"Great Views"
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"Be sure to get breakfast included"
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