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JW Marriott Hotel Caracas

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JW Marriott Hotel Caracas
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728 Reviews from our TripAdvisor Community

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Showing 228: English reviews
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Caracas, Venezuela
Reviewed yesterday NEW

I stay in this hotel several times a year for business. Very friendly, polite and courteous staff. it is not common to have staff who remembers your name and your preferences. If you have dinner, ask for Heriberto who is very friendly and will recommend you the specials!

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Helpful?
Thank 433christian
Reviewed yesterday NEW

I Enjoy this Amazing hotel, it is the best hotel in this country, the attencion is excellent, the food is excellent, I love all the rooms, I aways visit this hotel, and it wil never change, the best thing is the attencion of the employees

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Thank Maria M
Reviewed 3 days ago NEW

I have stayed at the JW Marriott El Rosal various times and my experience is always outstanding. The front desk Crew is one of the best I have ever seen in all my year of business traveling. The front desk personel of Viviana Mora, Diana Sanchez, Barbara Lopez, Valentina Mijares and Jostin Parodi are outstanding. Is because of them that...

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Thank Alberto T
Marietta, Georgia
Reviewed 16 February 2017 via mobile

Considering the very challenging situation that Venezuela is going through for so many years now, I was amazed at the quality of everything (services, food, room, entertainment) at this hotel. Everybody is extremely friendly and welcoming. My dinner at the hotel restaurant this evening was memorable thanks to Oma and Johnny and the music by this fantastic couple Miguel Angel...

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Thank ViajeroOmega
Caracas, Venezuela
Reviewed 11 February 2017

I stay in this hotel several times a year. Safe, and the rooms and facilities are fine. What sets this hotel apart for me is the staff....service is excellent from the moment you pull up in front of the hotel. The menu in the restaurant works but is not flashy. It's a tough environment.

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Thank 513travelsabroad
Richmond, United States
Reviewed 10 February 2017

I spend two weeks in JW Marriott in Caracas. The hotel is in a great location, very clean and well maintained. The restaurant service was great and the food was excellent. The two waiters Antonio Farias and Vanessa made the whole difference in world for me. The customer service that they provided was excellent. Because of them I felt like...

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1Thank Stefana P
Valencia, Venezuela
Reviewed 5 February 2017

This particular hotel meets all criteria for a comfortable, safe and enjoyable stay!! !Besides hat, the hotel is located within walking distance to the main businesses and shiopping malls in the east of the city of Caracas, Venezuela

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Thank olilui
Reviewed 9 January 2017

I stay in this hotel for business purposes quite often since 2014. Actually, the main advantage of this hotel is location. It is situated in quite safe area (if you could say so about Caracas) close to business centres and restaurants. Unfortunately, during last 2 years the quality of service dropped severely. My last stay at this hotel was a...

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Thank PHiLjKE
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking time to let us know about your experience in JW Marriott Caracas. I could notice we could not reach your expectations. Please, accept our sincerely apologize for all the inconveniences you had in your recent stay, know that this is not typical of our hotel and staff. All our guests...

Reviewed 4 January 2017

If you have to visit Caracas then the Marriott is certainly one of the better options. We stayed here on our return from Los Roques. We had lunch before our flight out, I asked for some bottled mineral water. When the water came I noticed that the seal on the tops had already been opened. I did not think much...

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2Thank Richard S
JWMarriottCcs, General Manager at JW Marriott Hotel Caracas, responded to this review

Dear Guest, I would like to thank you for taking the time to share your experience during you recent stay. First of all, I would like to apologize for the inconvenience with the bottle of water. It is important for us to let you know that this comment was communicated to the Food and Beverage Department to take the pertinent...

Miami Beach, Florida
Reviewed 14 December 2016

I wanted to thank Ronny Role in particular for making sure my stay at your hotel was comfortable and pleasant. Ronny make sure that my needs were meet and was always available for services. Thank you Ronny Manuel Rodriguez

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Thank mannygiza

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities

Additional Information about JW Marriott Hotel Caracas

Address: Av Venezuela con Calle Mohedano | El Rosal, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > El Rosal
Price Range: $158 - $450 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Caracas 4.5*
Number of rooms: 269
Reservation Options:
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Also Known As:
Jw Marriott Caracas
Marriott Hotel Caracas
Marriott Caracas
Caracas Marriott
Hotel Style:
#1 Business Hotel in Caracas
#1 Romantic Hotel in Caracas
#1 Family Hotel in Caracas
#1 Spa Hotel in Caracas
#1 Luxury Hotel in Caracas
#2 Green Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Caracas staff and other travellers.
14 questions
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Kingston, Saint Andrew, Jamaica
over a year ago

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Questions? Get answers from JW Marriott Hotel Caracas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the suites”
 of 5 bubbles mariamP663SK, 29 Mar 2017 | Read review
“Great Views”
 of 5 bubbles albertotC2866QO, 27 Mar 2017 | Read review
“Be sure to get breakfast included”
 of 5 bubbles 138stefanap, 10 Feb 2017 | Read review
“Middle floors are less noisy.”
 of 5 bubbles PHiLjKE, 8 Jan 2017 | Read review
“Go high up to avoid traffic noise”
 of 5 bubbles johang343, 27 Nov 2016 | Read review
5 of 5