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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to JW Marriott Hotel Caracas. Our Caracas hotel soars 17 stories into the city skyline and features an ideal location near top attractions, including Mercado Municipal de Chacao, Iglesia Nuestra Senora de La Chiquinquira and Centro Cultural Chacao. Unwind in luxurious hotel rooms and suites with Marriott's Revive® bedding, complimentary Wi-Fi and flat-screen TVs. Other hotel amenities include a Mediterranean restaurant, elegant lobby lounge, state-of-the-art fitness center, heated outdoor pool and a spa.
We’ve had two very nice experiences staying in the Marriott, definitely one of the best places to stay in Caracas and it wasn’t very busy. We especially enjoyed chatting to our lovely waiter Heriberto and the chef, Noely, who came out to see how we liked our food. Thank you both for making our short stay even more enjoyable! :)
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas / Asistente Gerente General at JW Marriott Hotel Caracas
Responded 28 Jan 2019
Dear DR123R: We are very grateful for your comments, we are pleased to know that your stay lived up to your expectations. Thank you for giving us the opportunity to assist you. We are very committed to serving and creating memorable experiences for our guests and visitors. We're at your service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The JW Marriott in Caracas is a very good hotel, with nice rooms, and decent amenities. It is made all the better by consistently excellent staff - everyone that I had contact with, from front desk, though the restaurant and housekeeping were not just friendly but went out of their way to help. They are great ambassadors for the hotel and for the country. I didn't get all of their names, but would highlight Heriberto from the restaurant for his outstanding service
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JWMarriottCaracas1, Rosalinda Bieliukas / Assistant General Manager at JW Marriott Hotel Caracas
Responded 21 Jan 2019
We are very grateful for your comments. Also appreciate your visit to our hotel, we are at your service for a next opportunity, which we hope will be very soon. We will send your words to our staff. Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ive stayed before and the customer service is wonderful, attentive staff and quality breakfast. The first room they assigned me smelled like cigar strongly, I do not like to complain but was moved to another room. Soon noted iron missing batteries missing from tv remote and mold smell in ac system. Lots of small things wrong like tub 🛀🏼 handle lose, toilet constantly ran, sink cracked, mystery stains on ceiling in bedroom (mold)? Wall paper in hall way coming off.. it’s sad 😞 because great potential here and everyone I had interactions with genuine and tried to help. I’ll most likely not stay here again, I did feel secure and in Caracas that counts for much. Also my room Key had to be reprogrammed daily snd still did not work consistently for gym or lounge.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JWMarriottCaracas1, Rosalinda Bieliukas / Assistant General Manager at JW Marriott Hotel Caracas
Responded 21 Jan 2019
Thank you very much for your comments and recommendations, however, I invite you to consider returning again with us and be able to check in advance the details of the room. For us, you are an important person and I hope you consider giving us an opportunity. I am at your orders for your requirements, you can contact me through the email exec.asst@jwmarriott.net.ve Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visiting Caracas is an experience all together. I do believe that JW Marriott exceeds expectations to what Venezuela can offer. It is common that dollars will be scarce, so don’t expect any change when paying for your meal. However, Venezuelans are nice and friendly. My meals tasted better just because of the customer service provide by Heriberto or Juanel. Good guys going above and beyond to make you feel good in a country where a Caprese Salad does not have Basil... Overall hotel needs maintenance, it feels and looks old, but comfortable. Do not expect JW Marriott international standards.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas/Asistente Gerente General at JW Marriott Hotel Caracas
Responded 7 Mar 2019
Dear palvaortCR: Thank you for your words of recognition for our team. Likewise, we appreciate the opportunity to attend. Welcome always to this, your house. We hope to come back soon. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The restaurant was good especially the service od Draily, Paola y Vanessa Excellent service in all meaning.for the restaurant. However the hotel service is far away from what is used to be unfortunately. Rooms are ok but could be cleaned better.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location right in city. Pleasant staff and very friendly and helpful. Pick a high floor if possible to get a view and avoid some the road noise. Rooms clean and comfy. Two towers make up the hotel one more newer than the other. Great to get pics and view from the 17th floor bridge link between towers. Breakfast was also a great buffet. Price steep but assume it is due to the moving inflation.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 14 Nov 2018
Thank you for taking the time to write and give good recommendations to travelers about our hotel, please when you return to Caracas please visit us...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A good central safe hotel in Caracas. Good food and great service in the lounge by Dkbilys made the night a pleasant surprise. Internet works great and overall a nice place to stay in Venezuela. Recommended.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas/Asistente Gerente General at JW Marriott Hotel Caracas
Responded 7 Mar 2019
Dear wandering_canuk: Thank you for your words, we are grateful for choosing us as your hotel of choice. We hope to have you again soon at JW Marriott Caracas. Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the center of the city of Caracas, the hotel looks like an American hotel of the 70's. The view is not that good (see picture) and English is not broadly spoken but personnel is very hospitable and food served is good
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 5 Nov 2018
Thank you Mr. Marco for taking the time to write and give us good comments about the food and the personal, please come back soon ...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is just an extraordinary hotel. Service and facilities are awesome. Great taxi service. They take security seriously. Staff at Restaurant Sur are just so nice and friendly you end up feeling as being friends. Huge callout to Heriberto, Elvis and Guerrero! I felt very much welcome here.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 1 Nov 2018
Thank you for your good comments on the hotel services please come back soon ...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is my second stay at Marriot in Caracas but this time Vanessa and Heriberto at the restaurant made feel great. They are very professional people. I will come back in December. I am a Platinum embassador member, I recommend to visit Caracas!
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 21 Oct 2018
Dear Mr Larry, Thank you for taking the time to share your valuable comments. We love that your second visit has pleased you. We are waiting for you in December...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LOCATION
VenezuelaCapital RegionCaracasEl Rosal
NUMBER OF ROOMS
269
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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