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JW Marriott Hotel Caracas

Avenida Venezuela con Calle Mohedano El Rosal, Caracas 1060 Venezuela
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Traveller (403)
Room & Suite (225)
Dining (95)
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About

#2 of 79 hotels in Caracas
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Welcome to JW Marriott Hotel Caracas. Our Caracas hotel soars 17 stories into the city skyline and features an ideal location near top attractions, including Mercado Municipal de Chacao, Iglesia Nuestra Senora de La Chiquinquira and Centro Cultural Chacao. Unwind in luxurious hotel rooms and suites with Marriott's Revive® bedding, complimentary Wi-Fi and flat-screen TVs. Other hotel amenities include a Mediterranean restaurant, elegant lobby lounge, state-of-the-art fitness center, heated outdoor pool and a spa.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Room service
Safe
Electric kettle
Cable / satellite TV
Bath / shower
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish

Location

Avenida Venezuela con Calle Mohedano El Rosal, Caracas 1060 Venezuela
Name/address in local language
JW Marriott Hotel Caracas
1,251Review22Q+A49Room tips
Traveller rating
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DR123R wrote a review Jan 2019
Moscow, Russia1 contribution
We’ve had two very nice experiences staying in the Marriott, definitely one of the best places to stay in Caracas and it wasn’t very busy. We especially enjoyed chatting to our lovely waiter Heriberto and the chef, Noely, who came out to see how we liked our food. Thank you both for making our short stay even more enjoyable! :)
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas / Asistente Gerente General at JW Marriott Hotel Caracas
Responded 28 Jan 2019
Dear DR123R: We are very grateful for your comments, we are pleased to know that your stay lived up to your expectations. Thank you for giving us the opportunity to assist you. We are very committed to serving and creating memorable experiences for our guests and visitors. We're at your service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PS16105 wrote a review Jan 2019
Hamilton, Bermuda4 contributions4 helpful votes
The JW Marriott in Caracas is a very good hotel, with nice rooms, and decent amenities. It is made all the better by consistently excellent staff - everyone that I had contact with, from front desk, though the restaurant and housekeeping were not just friendly but went out of their way to help. They are great ambassadors for the hotel and for the country. I didn't get all of their names, but would highlight Heriberto from the restaurant for his outstanding service
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JWMarriottCaracas1, Rosalinda Bieliukas / Assistant General Manager at JW Marriott Hotel Caracas
Responded 21 Jan 2019
We are very grateful for your comments. Also appreciate your visit to our hotel, we are at your service for a next opportunity, which we hope will be very soon. We will send your words to our staff. Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex702 wrote a review Dec 2018
Las Vegas, Nevada205 contributions87 helpful votes
Ive stayed before and the customer service is wonderful, attentive staff and quality breakfast. The first room they assigned me smelled like cigar strongly, I do not like to complain but was moved to another room. Soon noted iron missing batteries missing from tv remote and mold smell in ac system. Lots of small things wrong like tub 🛀🏼 handle lose, toilet constantly ran, sink cracked, mystery stains on ceiling in bedroom (mold)? Wall paper in hall way coming off.. it’s sad 😞 because great potential here and everyone I had interactions with genuine and tried to help. I’ll most likely not stay here again, I did feel secure and in Caracas that counts for much. Also my room Key had to be reprogrammed daily snd still did not work consistently for gym or lounge.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from JWMarriottCaracas1, Rosalinda Bieliukas / Assistant General Manager at JW Marriott Hotel Caracas
Responded 21 Jan 2019
Thank you very much for your comments and recommendations, however, I invite you to consider returning again with us and be able to check in advance the details of the room. For us, you are an important person and I hope you consider giving us an opportunity. I am at your orders for your requirements, you can contact me through the email exec.asst@jwmarriott.net.ve Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pablo A wrote a review Dec 2018
Heredia, Costa Rica50 contributions9 helpful votes
Visiting Caracas is an experience all together. I do believe that JW Marriott exceeds expectations to what Venezuela can offer. It is common that dollars will be scarce, so don’t expect any change when paying for your meal. However, Venezuelans are nice and friendly. My meals tasted better just because of the customer service provide by Heriberto or Juanel. Good guys going above and beyond to make you feel good in a country where a Caprese Salad does not have Basil... Overall hotel needs maintenance, it feels and looks old, but comfortable. Do not expect JW Marriott international standards.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas/Asistente Gerente General at JW Marriott Hotel Caracas
Responded 7 Mar 2019
Dear palvaortCR: Thank you for your words of recognition for our team. Likewise, we appreciate the opportunity to attend. Welcome always to this, your house. We hope to come back soon. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer53815371935 wrote a review Nov 2018
1 contribution
The restaurant was good especially the service od Draily, Paola y Vanessa Excellent service in all meaning.for the restaurant. However the hotel service is far away from what is used to be unfortunately. Rooms are ok but could be cleaned better.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kcwalksja wrote a review Nov 2018
Kingston, Jamaica230 contributions18 helpful votes
Great location right in city. Pleasant staff and very friendly and helpful. Pick a high floor if possible to get a view and avoid some the road noise. Rooms clean and comfy. Two towers make up the hotel one more newer than the other. Great to get pics and view from the 17th floor bridge link between towers. Breakfast was also a great buffet. Price steep but assume it is due to the moving inflation.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 14 Nov 2018
Thank you for taking the time to write and give good recommendations to travelers about our hotel, please when you return to Caracas please visit us...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wandering_canuk wrote a review Nov 2018
Calgary, Canada18 contributions4 helpful votes
A good central safe hotel in Caracas. Good food and great service in the lounge by Dkbilys made the night a pleasant surprise. Internet works great and overall a nice place to stay in Venezuela. Recommended.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from rbieliukas, Rosalinda Bieliukas/Asistente Gerente General at JW Marriott Hotel Caracas
Responded 7 Mar 2019
Dear wandering_canuk: Thank you for your words, we are grateful for choosing us as your hotel of choice. We hope to have you again soon at JW Marriott Caracas. Welcome always to this, your house!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marco R wrote a review Nov 2018
140 contributions75 helpful votes
In the center of the city of Caracas, the hotel looks like an American hotel of the 70's. The view is not that good (see picture) and English is not broadly spoken but personnel is very hospitable and food served is good
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 5 Nov 2018
Thank you Mr. Marco for taking the time to write and give us good comments about the food and the personal, please come back soon ...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorthStar67335625359 wrote a review Oct 2018
1 contribution
This is just an extraordinary hotel. Service and facilities are awesome. Great taxi service. They take security seriously. Staff at Restaurant Sur are just so nice and friendly you end up feeling as being friends. Huge callout to Heriberto, Elvis and Guerrero! I felt very much welcome here.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 1 Nov 2018
Thank you for your good comments on the hotel services please come back soon ...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Larry S wrote a review Oct 2018
1 contribution
This is my second stay at Marriot in Caracas but this time Vanessa and Heriberto at the restaurant made feel great. They are very professional people. I will come back in December. I am a Platinum embassador member, I recommend to visit Caracas!
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from AndresM3412, Gerente at JW Marriott Hotel Caracas
Responded 21 Oct 2018
Dear Mr Larry, Thank you for taking the time to share your valuable comments. We love that your second visit has pleased you. We are waiting for you in December...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Caracas area.
ALSO KNOWN AS
jw marriott caracas, marriott hotel caracas, marriott caracas, caracas marriott
LOCATION
VenezuelaCapital RegionCaracasEl Rosal
NUMBER OF ROOMS
269
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT HOTEL CARACAS: See 289 Reviews, Price Comparison and 707 Photos (Venezuela) - Tripadvisor