We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Embassy Suites by Hilton Caracas

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Management photos
Embassy Suites by Hilton Caracas
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

391 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Embassy Suites by Hilton Caracas
See the most recent reviews
Showing 93: English reviews
Level Contributor
207 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 11 August 2015

Stayed here again, for 8 nights and was a little concerned that it had gone downhill based on recent reviews. I don't think it has, it's as good as it was, given the problems in Venezuala. Room was fine, clean, tidy, and serviced (all except one day). Water delivered every day but no soap for a couple of days (not... More 

Helpful?
Thank jetsettel
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

Dear, Good afternoon. Thank you very much for your valuable time to complete the evaluation of service your recent visit . Your views commit us continue looking for better alternatives so that those who are all part of this family 's be focused on the service he owes Our Customers . HOPE keep giving you the best care . He... More 

Abu Dhabi, United Arab Emirates
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 July 2015

As a said in the title, the stay was good but there are a few things that could put the hotel in a position of quality decreasing compare with the past (I stayed there for more than 50 nights). The door lock was very uncomfortable, no tlf at the bathroom and the wi-fi did not cover all the room (only... More 

Helpful?
Thank eglier1
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Reciba un cordial saludo de mi parte y la Gran Familia Embassy Suites Caracas. Muchas gracias... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2015

I have stayed at this hotel for years now. It used to be good now its very far from it. However, checked in at this hotel on Monday June 29th, 2015 at 9pm, called the front desk before for reservations and had a quote for one suite bedroom, once I got to the Hotel the fee had changed and the... More 

Helpful?
1 Thank DiegoGonzalezCrespo
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review

With apologies, I come to talk to you after carefully analyzing the unfortunate events that occurred during his recent visit to our hotel and expressed through this page. Since then we proceeded to revise their excellent report and has been taken as a particularly sensitive case that deserves our full attention and focus. Then I would first like to extend... More 

Portland, Oregon
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2015

I always stay at this hotel when visiting Caracas. It's a good price for nicer hotel in a good zone in this city. The staff is friendly and helpful and there are restaurant options in the hotel if you don't want to have to leave at night. Sambil Caracas is close by for daytime shopping!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jenn56048
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a); Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita. Sus opiniones... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2015

I have stayed at this hotel every year for period of aprox. two months. So I can really say that I know the pro and cons of the Embassy Suites. The hotel has been experimenting changes and gradually the quality of the service has been deteriorating. This has mainly to do that the staff is not sufficiently trained but also... More 

Helpful?
1 Thank 28hermanm
JulioArteaga, Public Relations Manager at Embassy Suites by Hilton Caracas, responded to this review
Google Translation

Estimado (a) Buenas tardes. Muchas gracias por su valioso tiempo al completar la evaluación de servicio de su reciente visita.... More 

Puerto Ordaz, Venezuela
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 24 April 2015

a not pleasant experience, having booked this hotel to be of the Hilton chain but the reality is that of the 5 stars it has you can spare 3 at least, personal discourteous, folded mattresses, air conditioning does not work, would not return to this hotel

Helpful?
1 Thank Gonzalo M
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 February 2015

After 4 hours travel in highway with my pregant wife and two daughters the first thing they told me before a "Good day Sir" was "Your checkin is at 3 o-clock pm you have to wait till is time..." it was 2:10pm, well... We will wait at the restaurant for lunch... I was shocked by this welcome at this hotel.... More 

Helpful?
1 Thank PedroLBernal
Willemstad
Level Contributor
5 reviews
Reviewed 2 February 2015

The Embassy suites in Caracas is not up to USA standards, but nevertheless is a comfortable and reasonably priced hotel to stay. Free internet and free breakfast give this hotel an advantage over others.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank PriyanWillemstad
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 January 2015

I stayed for 2 weeks and I hope I will never go back to this hotel. The rooms are old and dirty. Internet is terrible, I would only get signal by standing next to the room door. The rooms are noisy, breakfast is average/bad, more than once I was unable to order room-service because no one would pick up the... More 

Helpful?
Thank Steven B
Level Contributor
207 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 6 December 2014

Just stayed here for a week, and will be checking out tomorrow. The hotel itself is rather good, the service less so, everything seems to take an age, I have to keep calling down for my laundry to be delivered, room cleaning seems a bit sporadic etc. The suites them selves are good, large sitting room / work area, decent... More 

Helpful?
Thank jetsettel

140 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (82)
Viewed
Room/Suite (22)
Viewed
View from Room (9)
Viewed
Hotel & Grounds (15)
Viewed
Dining (3)
Viewed
Pool/Beach Area (2)
Viewed
Bathroom (4)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Hotel & Grounds (10)
Viewed
Room/Suite (18)
Viewed
Bathroom (2)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (3)
Viewed
Pool/Beach Area (3)
Viewed
Dining (5)
Viewed
Other (16)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Caracas hotels
El Rosal
JW Marriott Hotel Caracas
La Candelaria
Hotel Alex
Hotel Alex
#12 of 85 in Caracas
126 reviews
Show Prices
Show Prices
Show Prices
El Recreo
Gran Melia Caracas Hotel
Chacao
Renaissance Caracas La Castellana Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Embassy Suites by Hilton Caracas

Address: Av Francisco de Miranda con Av El Parque, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas
Price Range: $127 - $6,083 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Caracas 3.5*
Number of rooms: 224
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Priceline, Travelocity and Cancelon so you can book your Embassy Suites by Hilton Caracas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Caracas
Caracas Embassy Suites
Hotel Style:
#3 Family Hotel in Caracas
#6 Business Hotel in Caracas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Caracas staff and other travellers.
6 questions
Ask a question
Questions? Get answers from Embassy Suites by Hilton Caracas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose high floor”
 of 5 bubbles jesuseduardol78, 27 Nov 2016 | Read review
“Eurobuilding but DON'T use your foreign credit card.”
 of 5 bubbles Allnet4u, 17 Sep 2016 | Read review
“Might be wise to have a upper floor bedroom to have less street noise.”
 of 5 bubbles Chankinox, 2 Aug 2016 | Read review
“Higher floors are supposedly quieter”
 of 5 bubbles 662dianaa, 17 Feb 2016 | Read review
“Try another hotel”
 of 5 bubbles ajbpotter, 29 Oct 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay