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Embassy Suites by Hilton Valencia-Downtown

Certificate of Excellence
12/06/2017 13/06/2017
1 room 2 adults 0 children
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Embassy Suites by Hilton Valencia-Downtown
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622 Reviews from our TripAdvisor Community

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Showing 64: English reviews
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Geneva
Reviewed 30 March 2017

This place used to be the number 1 Hotel in Valencia. Since more than 1 year the air condition is not working. Rooms are still very ok, but it is all just too hot without a/c. Staff however are very friendly and helpful. Breakfast is included but not really good. Coffee is just terrible...all the place seems to try to...

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Helpful?
Thank Reto1961
HOTEL’S FAVOURITE REVIEW
Reviewed 5 August 2016

I spend two weeks between in June and July 2016. The hotel is an example that regardless how bad the situation of the country is there is still people and organization doing their best to offer a good service. This is a nice place y nice and well educated staff.

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Helpful?
1Thank Oscar M
About Hotel's Favourite Review
Weston
Reviewed 27 March 2017

This hotel has the worst a/c system for a hot weather city. And they do not mention that to the guest i complain 3 times, first they change me to another room, second day nothing improves and they did not mention to anyone

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank giovannidU2041OS
Ilse U, Director de Recepción at Embassy Suites by Hilton Valencia-Downtown, responded to this review

Im sorry for your last stay... It was something really unexpected, we undresteand everything you said, so, we are working in this situation, best regards,

Caracas, Venezuela
Reviewed 15 January 2017

They have almost no occupancy and still they make so many mistakes. They canceled our reservation for no reason and they did not inform us previous our arrival, and they wanted to charge us 4 times the booked rate. We had to ask a friend to book with her HHonors points and it was like a throwing it in the...

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1Thank isabel297
Reviewed 26 December 2016 via mobile

We went with my wifes family! The best place to stay. The staff was so accommodating, i didn't want to leave the hotel ! The food is unbelievably good we ate there every day before we left. The kids had a great time as well. Everything seemed well maintained.

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Thank Gregory B
Brisbane
Reviewed 19 December 2016

We went on a family trip and had a wonderful time, the staff was very accommodating. Will def visit again. Regardless how bad the situation in the Country is, some people just don't change. I haven't been there is such a long time but I still felt like I was family.

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1Thank Indira B
Maracaibo, Zulia
Reviewed 15 December 2016

Wonderfull hotel for business or family trip. Big rooms, Nice views. Located near Valencia shopping centers and Cafes zone. Wonderfull Staff. Nice pool for kids, Basic gym. Guest Laundry is included. Food and restaurant not so good.

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1Thank rubenpe
Lady M, Front Office Manager at Embassy Suites by Hilton Valencia-Downtown, responded to this review

Thanks for your time to let us know about your experience, it was a placer have very good moments with you and your family in our hotel, we hope to see you soon.

Bogota, Colombia
Reviewed 20 May 2016 via mobile

Not a lot of options in Valencia. Looks like most of the Embassy Suites I've visited around America. Front desk can get crowded and checking in and out can take longer than expected. Breakfast was very good considering some foods are not easy to find in Venezuela. Room service was average, the timing was spot on but the food could...

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Helpful?
Thank aje302
Lady M, Gerente de Ventas at Embassy Suites by Hilton Valencia-Downtown, responded to this review

Dear Guest , we thank you for taking the time to write your honest feedback , we hope to receive at the next opportunity and improve service delays caused during your stay.

Reviewed 27 March 2016

Please fix the A/C or return the money to guests. I went with my family to the Embassy Suites Valencia to ensure have a good stay and a good sleep knowing that is with the Hilton chain however the experience was terrible. The hotel had no Air Conditioning and room where hot. They did not want to return the money...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank wilfredf2016
Lady M, Gerente de Ventas at Embassy Suites by Hilton Valencia-Downtown, responded to this review

we feel that their stay has not been satisfactory due to internal problems with the hotel. We are currently working to solve all these problems and that none of these is repeated.

Quito, Ecuador
Reviewed 4 March 2016

Excellent hotel in Venezuela considering how difficult business environment it is at the moment. Hotel staff and management are doing very good job maintaining the service level. Hotel is clean and breakfast buffet is abundant by Venezuelan standards.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ville K

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms

Additional Information about Embassy Suites by Hilton Valencia-Downtown

Address: Av. Monsenor Adam con | El Vinedo, Valencia 2001, Venezuela
Region: Venezuela > Central Region > Valencia
Price Range: $80 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia-Downtown 3.5*
Number of rooms: 203
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Hotel Style:
#2 Business Hotel in Valencia
#3 Family Hotel in Valencia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia-Downtown staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Valencia-Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the east side are wondefull (Double beds)”
rubenpe, 15 Dec 2016 | Read review
“West side of the hotel is best...south side has more street noise PH level has a lot of noise from rooftop fans and ventilators”
Seaward60, 10 Sep 2015 | Read review
“PH - Pent House!”
hot4kookie, 31 Aug 2015 | Read review
“Rooms on a higher level offer great views over the city.”
dejavu2gb, 15 Aug 2015 | Read review
“The higher rooms have a fantastic view and are nicer”
yemaya73, 24 Feb 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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