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Lake Kivu Serena Hotel

Expedia.comUS$172*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$214*
US$172*
US$183*
US$214*
US$172*
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Lake Kivu Serena Hotel
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225 Reviews from our TripAdvisor Community

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Showing 186: English reviews
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Juba
Reviewed yesterday NEW

We went to the beach at this Hotel. The service was excellent, the view was great. Our 4 kids even had a play area and the adults relaxed by the beach. When it got dark, we moved to the poolside and were serenaded by a live band which was also lovely.

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Helpful?
Thank Aidah N
Reviewed 1 week ago

Very nice and maintained hotel and very good meals, friendly and helpful people, but unfortunately we did spent two days in the commemoration week of the genocide, which we could not use the pool from 12h to 17h, I have respect they commemorate their people but you pay a additional cost for a hotel with a pool, after some discussion...

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Thank Manuela D
Cape Town
Reviewed 1 week ago via mobile

We originally planned to stay three nights but then added an extra one. The hotel is located exquisitely on the lake shore. The hanging palm on the beach is reminiscent of a tropical island. The staff are really friendly and welcoming. The rooms are comfortable and offer balconies to look out onto gardens and most have lake views. I was...

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Thank NilsHeckscher
Nairobi, Kenya
Reviewed 2 weeks ago

I stayed at lake Kivu Serena for one night and two days. It was my first Serena experience(i was elated!!) and i was so glad i decided to stay with them. The accommodation, property and food did not disappoint. However, i was a little offended by the Lady receptionists who checked me in, no proper briefing was made, when i...

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Thank peromah
Kigali, Rwanda
Reviewed 8 March 2017

this hotel is the luxurious place in the whole Gisenyi and the staff is very friendly and the meal is great. you take your meal with a great view to the lake. due to its location to the boarder between Rwanda and DRC, u find a variety of people at this place.

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Thank Elevate Hotel S
Reviewed 11 February 2017

After a nearly four hour drive from Kigali, the Lake Kivu Serena was a pleasant respite. The staff were attentive at arrival and even offered a hand to help step out of the vehicle as I regained my "land legs." Although we were early, the staff smoothly registered me. In the evening the winds came up and lasted all night....

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1Thank rjskywhirl
St. Augustine, Florida
Reviewed 30 January 2017

I stayed at this hotel in on a recent trip on 1.25.17 and 1.26.17. The staff is great and was very friendly and made me feel welcomed and like true guest to their home. The food and bar in the hotel is one of the best in Rwanda, The hotel and ground was kept in excellent shape. The security was...

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Thank CMJ49
New York City, New York
Reviewed 28 January 2017

We spent one night here after seeing the mountain gorillas at Volcanoes National Park. It was such a big change from a long scenic drive to arrive at this gem of a hotel right by the border of DRC. We were very interested to see the variety of people staying here, especially the large families who we assumed were from...

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1Thank DougS51
Reviewed 23 January 2017 via mobile

We have been at serena kivu several times! Some times we bring friends and close family! It is a very nice place to be and spend time with your love ones. We do pay expensive and we don't get what we pay for... Service is ok some times; staff are friendly, but MUST make real big efforts (some do not...

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1Thank tinkcle
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Guest, Sincerely thank you for having been our guest and for your time to review our hotel. Your feedback is very valuable to us and will go a long way in helping us improve our service delivery to you and all our other esteemed guests in future. May I take this opportunity to sincerely apologize to you for this...

Reviewed 19 January 2017 via mobile

I am presently working in Goma... And being a disturb area, we dont have much option for enjoying our holidays until recently one of mine colleague come with an idea of going to Rwanda!. I am very happy that I agreed upon and we choose to this place as it very near to the border.. This is really damm good...

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Helpful?
1Thank Vinod K
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Guest, Thank you for having been our guest. We are delighted that you were satisfied with the general set up and location of our hotel. We are glad too that you found our staff to be friendly and professional. In deed we shall always strive to offer good customer service and continuously delight our esteemed guest. Thank you

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: $263 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
ugandasafarisp, 28 Jul 2015 | Read review
5 of 5
Expedia.com
US$172* /night
View Deal
Booking.comUS$183
Hotels.comUS$172
TripAdvisorUS$172
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*Disclaimer
Prices are for 1 room, 2 adults
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