We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lake Kivu Serena Hotel

Traveller (207)
Pool & Beach (45)
Room & Suite (41)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$162.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Gisenyi hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4ede39f6324342a19e74de57fddd9c02", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":671724,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78918535],"additionalContentIds":[],"pollCount":0,"checkin":{"day":23,"month":12,"year":2018},"checkout":{"day":24,"month":12,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":191,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4ede39f6324342a19e74de57fddd9c02","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":228,"lowestMetaPrice":162,"additionalPartner":false,"highestMetaPriceDisplay":228,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":228,"lowestMetaPrice":162,"highestMetaPriceDisplay":228,"hotelName":"Lake Kivu Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjRlZGUzOWY2MzI0MzQyYTE5ZTc0ZGU1N2ZkZGQ5YzAyIiwiQUlLIjoiOWI2YWM1Y2JhZmEwNGQ4OGE3ZDllY2NhN2YzMGZkMGMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "23/12/2018", "checkOut": "24/12/2018", "lowestPrice": "US$162", "hasDates": true, "hacComplete": false, "contentIdMappings": {"78918535":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"]}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"]}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[]}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other.
Read more
Property amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Wheelchair Access
Bar/Lounge
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Outdoor pool
Spa
Airport Transportation
Babysitting
Non-Smoking Hotel
Show more
Room features
Suites
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Lake View
Great View
HOTEL CLASS
Location
Full view
Getting there
Goma Airport5 km
See all nearby hotels
Nearby restaurants
See all nearby restaurants
Nearby attractions
See all nearby attractions
Reviews (299)
Filter reviews
249 results
Traveller rating
93
104
28
17
7
Traveller type
Time of year
LanguageEnglish
More languages
93
104
28
17
7
Show reviews that mention
All reviews private beach pool side lake kivu congo border jet ski water sports buffet lunch nice pool area wide selection comfortable rooms an oasis relaxing stay beautiful location lounge chairs east africa stayed longer kigali
FilterEnglish
Updating list...
1 - 5 of 249 reviews
Reviewed 2 days ago

The hotel has a great location right on Lake Kivu with excellent views across the lake. We stayed here for one night as it is a good stopping off place on route to Nyiragongo Crater in the Democrratic Republic of Congo. Sadly after we had...More

Date of stay: June 2018
Thank Pam004
Reviewed 2 days ago via mobile

Safety is at its best, cool environment, welcoming staff, nice conference facilities, nice rooms, spacious and allows room for concentration, laundry services are prompt, you just have to come and have your own teast for the lake side evening breeze.

Date of stay: December 2018
Thank Abdulhakim K
Reviewed 1 week ago via mobile

Was there with friend just for one night. Location and infrastructure are very good. Excellent views. Beds should be upgraded. Service is uneven. Food more than ok. Very convenient for outings. around the lake

Date of stay: December 2018
Thank civet
Reviewed 1 October 2018

A beautiful property! Some rooms overlook the garden others the pool and the lake. During the weekend Friday and Saturday nights it can be very noisy in the rooms overlooking the pool because there is a band and there are beach parties. The staff are...More

Date of stay: September 2018
1  Thank Keracare
Reviewed 15 September 2018 via mobile

This hotel in a spectacular setting needs updating. Staff could not have tried harder but that couldn’t make up for rooms that smelled musty, bathrooms that had tile and grout issues and buffet food that was dried out and unappealing. The promised 8 am boat...More

Date of stay: September 2018
1  Thank Lissa K
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 20 September 2018

Dear Lissa K Thank you for taking your time to review us. We sincerely regret the inconveniences caused due to the issues you have mentioned and indeed we shall work into rectifying and improving on the same immediately. As an organization we always strive to...More

View more reviews
Questions & Answers
Ask a question
Nshuti N
3 September 2018|
AnswerShow all 6 answers
Response from Emmy S | Reviewed this property |
The price is Rwf 158,444 per night.
0
Votes
wanderlusting2008
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
Vote
Room Tips
"Choose the rooms facing the garden on first or second floor."
Keracare
30 Sep 2018
Read review
"Avoid room facing the road"
Gitau_N
12 Aug 2018
Read review
"Get a lake view"
VaneyKigali
4 Jul 2018
Read review
"Preferably rooms facing the swimming pool have better view from the balcony"
581venkateshk
8 Jun 2018
Read review
Show More 
PRICE RANGE
US$178 - US$277 (Based on Average Rates for a Standard Room)
LOCATION
RwandaWestern ProvinceGisenyi
NUMBER OF ROOMS
72
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing