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See all 7 hotels in Gisenyi

Lake Kivu Serena Hotel

257 reviews
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Traveller (147)
Pool & Beach (36)
Room & Suite (30)
Overview
  • Excellent38%
  • Very good45%
  • Average10%
  • Poor6%
  • Terrible1%
Travellers talk about
“private beach”(21 reviews)
“pool side”(10 reviews)
“lake kivu”(69 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (257)Write a Review
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5
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83
90
23
14
5
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All reviewsprivate beachpool sidelake kivucongo borderlive bandthe ground floorwide selectionbuffet lunchclean beachnice pool areacomfortable roomsvery nice hotelrelaxing stayearly departureboat ridean oasisseen better days
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11 - 15 of 215 reviews
Reviewed 5 September 2017

While the property boasts a one of a kind view and private beach, that is where the luxury ends! The waiting, room and reception staff are all untrained, rude and unhelpful. Something that is usually an attribute of Serena. The rooms are quite small and...More

Thank Sala C
Reviewed 2 September 2017

This is the nicest large hotel in Gisenyi. However, despite the lack of competition, the staff are friendly and helpful, the room was nice and clean, the grounds are nice, and the buffets are reasonable. There was a big all-night party happening adjacent to the...More

Thank John S
Reviewed 25 August 2017 via mobile

The resort has a great view with the beach and looks stunning mid-day, the pool was cold however and could've helped with a bit of warming, I had gotten sick on the property but thanks to the very fast response and action of the service...More

Thank The A
Reviewed 23 August 2017

Well, there are several reasons I will likely never return here...so here is a list... 1. I paid $375 for a suite because the website made it seem like all the suites had spectacular views of the lake. This couldn't be further from the truth....More

1  Thank nyclove777
Reviewed 20 August 2017

I was passing through town in search of a good place to eat. The food was amazing and the lake breeze refreshing and relaxing. Great wine selection, and mostly local products. Had a delicious local steak. Only downside was the very long wait, about an...More

Thank BlueeyedZosia
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Traveller (147)
Pool & Beach (36)
Room & Suite (30)
Dining (17)
Hotel & Grounds (82)
Bathroom (4)
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Beachfront
Bar/Lounge
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast included
Business Centre with Internet Access
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$178 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$178 - US$282 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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