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Lake Kivu Serena Hotel

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Lake Kivu Serena Hotel
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220 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Goma, Democratic Republic of the Congo
Reviewed 25 December 2016

I and my friend from Goma-Congo, decided to enjoy this Christmas in Gisenyi, Rwanda. We crossed the border and went to Lake Kivu Serena Hotel to have lunch. I ordered steak (12,000 FC or $15 well-done and he ordered Pizza (8,000 FC or $10) with cold drinks. Though it was quite hot outside and even inside the restaurant, there was...

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Helpful?
Thank Ali V
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

I sincerely thank you for choosing to spend the Christmas day with us. I am glad that you did enjoy the ambiance and our great location and sandy beach. We do regret though that you found our food unsatisfactory especially the steak you had. We sincerely apologize for that We shall endeavor to work though with our chef and even...

Reviewed 21 December 2016 via mobile

Lovely resort with amazing views, helpful staff and nice rooms. Staff was willing to help with all issues including booking transportation to and from the hotel, adhusting the reservation the day of check in because our flights were canceled, and overall ensuring a happy stay!!! Laying by the lake was peaceful and relaxing. Can't wait to go back

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Thank Kimberly D
Maryland
Reviewed 1 December 2016

Our tour group arrived late in the afternoon and departed early the next morning. The staff were all friendly and always helpful, and the only technical challenge we encountered was a series of power failures that kept knocking the printer offline – which was needed to make copies of our passports – thus a delayed check-in. There is nothing special...

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Thank mjabdy
Nairobi, Kenya
Reviewed 19 November 2016

Sighed there for 4 nights and surprisingly, everything was exquisite. My room was beautiful and comfortable, the food was good, the scenery excellent and the staff very cheerful and friendly. The place offers, beach volleyball, jogging along the shores of the lake, and a variety of water sports. There is a also a gym at the ground floor and a...

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Thank Herbert D
Kigali, Rwanda
Reviewed 8 November 2016 via mobile

This is an excellent hotel, in an excellent location on the beach of lake Kivu. I saw it somewhere advertised as a 5* place. That's wrong and at the reception it shows correctly 4 stars. Very nice and friendly staff. Pool, beach, restaurant with good hotel food. Breakfast excellent, with the notable exception of mushy croissants. Evening buffet when not...

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Thank Pascal C
Kigali, Rwanda
Reviewed 30 October 2016

the experience at lake Kivu serena Hotel was genuine and turned to be a bliss as the whole Hotel Team was very helpful and on top of what they had to offer and spoilt us with too much of good things, exotic and sumptuous meals and etc. here you find value for your money. loved the Your Hospitality and would...

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Thank GakwayaJunior
Washington DC
Reviewed 18 October 2016

I noticed this time an improvement in internet connectivity, which, unlike on earlier visits, was flawless. The hotel is nicely designed and the rooms comfortable. The bathrooms may be slightly on the small side. Service is excellent and friendly, with staff making real efforts (some do not speak English or French well).

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Thank French_US_13
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Guest, We sincerely thank you for this review of our hotel. We are delighted that you are our frequent visitor and indeed found improvements in our service delivery on this visit. We upgraded our wireless internet system to ensure improved coverage and speed. Our valuable guests can now log into our net and browse from whatever area they are...

Jeddah, Saudi Arabia
Reviewed 29 September 2016

We were disappointed by our night there. We found the hotel impersonal. It had a very could-be-anywhere feel to it, and it was a little run-down. My husband organised a family room by email, and he had been told they do not have connecting rooms, so we would have a room with two double beds. That is fine, but what...

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Thank LaetitiaS777
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Esteemed Guest, We appreciate the time taken to share your experience. Kindly note that we were delighted to host you and your family and would cherish the opportunity to do so again in future. We have also taken note of your feeling about the rate extended to you and to this end, I will be contacting you directly on...

Reviewed 23 September 2016

Location and scenery are super. Hotel is good. The design is stylish. Rooms are spacious and well equipped. Most of the staff really show they want to give you the best of service. Food is OK. Breakfast is super.

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Thank Michael H
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Michael, We are sincerely happy that you chose to stay with us while in Gisenyi. We appreciate your effort to find time to review our hotel too and delighted that you were satisfied with our accommodation offer, food and service. Thank you and we will be happy to be of service to you once again in the event you...

Reviewed 7 August 2016

Spent 3 nights at the Serena. The Serena is a bit expensive relative to other hotels, but we knew what we were going to get. The wifi was excellent. The room was decent, although there was some type of party going on outside on the beach for the majority of the last day. The facility is old, but bearable. No...

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1Thank Mike D

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: $255 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
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Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
 of 5 bubbles 218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
 of 5 bubbles 715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
 of 5 bubbles MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
 of 5 bubbles LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
 of 5 bubbles ugandasafarisp, 28 Jul 2015 | Read review
5 of 5