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Lake Kivu Serena Hotel

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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
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Overview
  • Excellent36%
  • Very good46%
  • Average10%
  • Poor6%
  • Terrible2%
Travellers talk about
“private beach”(23 reviews)
“pool side”(10 reviews)
“lake kivu”(76 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (276)
There are newer reviews for Lake Kivu Serena Hotel
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Traveller rating
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25
14
6
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86
100
25
14
6
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All reviewsprivate beachpool sidelake kivucongo borderlive bandbuffet lunchclean beachnice pool areawide selectioncomfortable roomsrelaxing stayearly departurean oasisvery nice placeboat ridelounge chairsfood was average
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11 - 15 of 231 reviews
Reviewed 5 January 2018

The room was nice, with a spacious bathroom and beautiful view on the walkout balcony (that overlooked the pool and Lake Kivu!) The pool was being worked on so it wasn't available, but the food was good, the gym had necessary amenities and the staff...More

Thank MSnair2014
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 19 February 2018

Dear MSnair We are delighted that you liked our location, the property in general and did enjoy our service delivery. We are grateful that you chose to stay with us while in Gisenyi and do hope that we shall be your host once again in...More

Reviewed 4 January 2018

My wife and I spent a couple nights here and found the hotel, while relatively characterless compared to other lodges we stayed at, to be extremely comfortable and serene. The room was modern and clean, if again a bit bland. We appreciate the proper shower...More

Thank jjjason1
Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 19 February 2018

Dear jjjason We sincerely thank you for having taken your time to review our hotel. Grateful too that you chose to stay with us while vacationing in Rwanda. We are delighted that you liked our location and satisfied with the property and facilities available. Thank...More

Reviewed 1 January 2018

Two separate occasions I attended this hotel for luncheon with colleagues from the United Nations.I noticed immediately the peacefulness, the quiet and the magnificent views of the Lake Kivu shoreline.The pool is a very significant drawcard to this hotel too.

1  Thank Lt Ken R
Reviewed 31 December 2017

We had a lovely 2 night stay at this hotel on Lake Kivu. The pool and beach area are great. The rooms are also very nice and the quality of sleep was excellent. I would not recommend what they refer to as a 'family room'...More

Thank ExpatAnnette
Reviewed 24 December 2017

While the hotel is luxurious as it is, it is a treat from heaven in this region as Lake kivu doesnt have any other luxury hotels that can match this one in quality and hospitality LOCATION: Amazing location - right on the lake front, with...More

Thank Prasanna V
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Tennis Court
Details
Price range
US$179 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$179 - US$261 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Questions & Answers
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Shauntrell J
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
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Room Tips
"Preferably rooms facing the swimming pool have better view from the balcony"
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"Even number rooms have lake views or 3rd floor odd numbers for lake view"
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"First or second floor rooms have views across the lake."
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"Take the one facing lake Kivu"
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