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03/09/2017 04/09/2017
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    Lake Kivu Serena Hotel

    P.O. Box 7469, Gisenyi 00100, Rwanda
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    Best prices for your stay
    03/09/2017 04/09/2017
    US$244
    US$183
    SAVE US$62
    US$191
    US$191
    Traveller (141)
    Pool & Beach (36)
    Room & Suite (28)
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    Overview
    • Excellent39%
    • Very good44%
    • Average10%
    • Poor6%
    • Terrible1%
    Travellers talk about
    “private beach” (18 reviews)
    “pool side” (9 reviews)
    “lake kivu” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Business Centre
    Dry Cleaning
    Tennis Court
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Lake Kivu Serena Hotel
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    Hotel Paradis Malahide
    313 reviews
    #1 of 6 hotels in Gisenyi
     
    Hotel du Lac
    5 reviews
    #1 of 1 hotels in Cyangugu
     
    Kivu Safari Lodge
    1 review
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    Golf Eden Rock Hotel
    15 reviews
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (241)
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    There are newer reviews for Lake Kivu Serena Hotel
    See the most recent reviews

    61 - 65 of 201 reviews

    Reviewed 13 September 2015 via mobile

    The facilities, room, surroundings etc... awesome, but really let down by frankly appalling service. We constantly had to chase up orders, repeat requests for napkins, condiments, towels. Felt frustrated and angry... not what you'd expect for the money. It seemed like the staff actively avoided...More

    Thank Philip B
    Reviewed 30 August 2015

    Nice hotel, convenient to the lake and beach. Seems almost like a way station between national parks, rather than a destination. We heard loud music until late in the evening. Room was adequate, service was adequate, food was good.

    Thank 69WorldTraveler
    Reviewed 26 August 2015

    Reading the reviews of this hotel, some positive, lots negative but appreciating our stay would only be for two nights, we felt relaxing by a lake at the end of our exhausting adventures in Uganda and Rwanda would be most welcome - thats where that...More

    Thank TheUKChapmans
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 28 August 2015

    Dear Family Chapman, We are sincerely thankful for your detailed review of our hotel and the experience you had while staying with us. We sincerely regret the inconvenience and bad service you endured while with us and take this opportunity to apologize for the same....More

    Reviewed 19 August 2015

    The setting is lovely by the lake, staff very gracious and eager to please, and the room was quite comfortable. Dinner and breakfast were excellent. I stayed there only one night at the end of a fantastic trip arranged by Danny at Bizidanny Tours. The...More

    1  Thank Susan P
    Reviewed 12 August 2015

    The Kivu Serena is the premier hotel on the Rwanda side of Lake Kivu. While its rooms aren't as well-appointed as those at its sister hotel in Kigali, its lake-side location, beautiful pool, and private beach more than make up for the difference. I've stayed...More

    Thank Dominic R
    Hotel Paradis Malahide
    313 reviews
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    Hotel du Lac
    5 reviews
    #1 of 1 hotels in Cyangugu
     
    Kivu Safari Lodge
    1 review
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    Golf Eden Rock Hotel
    15 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Tennis Court
    Details
    • Price range
    • US$178 - US$272 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Hotwire, Agoda, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Western Province >
    • Gisenyi
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    Traveller (141)
    Pool & Beach (36)
    Room & Suite (28)
    Dining (16)
    Hotel & Grounds (79)
    Bathroom (4)
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    Hotel du Lac
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    Ask a question
    Questions & Answers
    Shauntrell J
    22 July 2017|
    AnswerShow all 2 answers
    Response from DougS51 | Reviewed this property |
    The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
    0
    Votes
    Room Tips
    "Lake facing rooms are great and spacious"
    Read review
    "Rooms with the view of the lake and outside balcony while viewing the hotel compound are nicer"
    Read review
    "all rooms are good"
    Read review
    "Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake"
    Read review
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