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Astara Hotel Balikpapan

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Balikpapan Superblock. Jl. Jend Sudirman No. 47 Pentacity Shopping Venue, Balikpapan 76114 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (81)
Room & Suite (64)
Dining (22)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 113 hotels in Balikpapan
Location
Cleanliness
Service
Value
Discover premium access inside cosmopolitan city, located just 10 minutes from International Sepinggan Airport and Balikpapan Superblock, Astara Hotel Balikpapan managed by Jatra Hotels & Resorts brings ‘All in one door’ concept by fusing business, relaxation and wondrous dining quest. As the only hotel near Balikpapan mall, Astara Hotel Balikpapan is ready to create priceless moment for venture occasion.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Water park
Evening entertainment
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Microwave
Bath / shower
Complimentary toiletries
Safe
Seating area
Bottled water
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Great View
Languages Spoken
English, Indonesian
62Reviews0Q+A5Room tips
Traveller rating
  • 13
  • 26
  • 11
  • 5
  • 7
Time of year
Traveller type
Language
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  • English
Chris wrote a review Nov 2019
3 contributions2 helpful votes
I class this as a mudguard on a car .... shinny on top but muddy underneath...... 5 nights here is more than enough..... royal suite .. not !!!! .... very average even by Indonesian standards.... room service very slow ... house keeping even slower...,. Running repairs to everything while I was there .... food yer that was a plus ... but when you have to teach the girl that does your eggs how to make pouched eggs ... there's a problem!!!!! ... cheap enough but ! Location pretty central.... plaza not far away ... taxi service ok but paying for parking every time you get a taxi to the front door .. mmmmmm !!! .....staff friendly enough to help ...., pool .. to much clohorine ... I wonder why ... maybe it was to hide the smell ...
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Date of stay: November 2019Trip type: Travelled solo
1 Helpful vote
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Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear Ontourincorparated Thank you for your feedback sir, we do apoligise for the inconvenience that you had experience, it is our job to improve all the service & facilities in our hotel. We hope that we can provide you with a better treatment on your next visit. Regards Astara Hotel Balikpapan
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VAS1586 wrote a review Oct 2019
Qingdao, China599 contributions199 helpful votes
Was on a business trip to Balikpapan, happened to see this hotel in the Pentacity mall campus, made arrangements for booking. Reached on a Sunday evening, taxi from airport to hotel 70k. Hotel has two entrances, the North Tower (adjacent to Starbucks of pentacity mall) and South tower (opposite to Ruby Towers apartments). Reception functions at the 7th floor for both the towers separately. The Aqua swimming pool cum theme park with water slides is just between reception and restaurant Aqva Palm. Check in was swift. Room at 11th floor access through elevator by card access only. Good safety. Rooms looked new, toiletries OK (dental kits, shower cap, shaving kit, lotion, comb, disposable bag for sanitary purposes, ear buds, etc) Hand wash lotion canister, shampoo canister and body gel canister were available and topped up regularly. Towels though not great quality were neat, clean and a pair kept. Slippers were of surprisingly good quality with the Astara mark. At the south tower were sea view rooms with Ruby towers blocking the complete view. Room service was fine, restaurant bfast is OK. Food taste is fine but variety could be brought in. The restaurant has a lounge bar, good with arrangements for smoking outside. I believe the rates could be brought down a little for a parity to value you get. I would appreciate the Malaysian duty manager who stepped in over a confusion at the restaurant on room charging. Good person with great presence of mind. Restaurant and bar staff are working hard, especially that little girl at the kitchen with a Gilbab and Lion, the bar tender. My appreciation to Dewi and all restaurant staff for locating my credit cards box at the restaurant and bringing it to my room. I would have been in trouble otherwise. Good honest people. In all I enjoyed my stay there which was for almost 12days. Will book again if I need to visit the place.
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Date of stay: October 2019Trip type: Travelled on business
2 Helpful votes
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Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear VAS1586 Thank you very much for your positive and some constructive comments regarding Astara Hotel Balikpapan, We are very pleased to had such an amazing guest like you, your comments will help us to improve our service & facilities in the future, we looking forward to welcoming you back to our hotel. Regards Astara Hotel Balikpapan
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Kang Dikdik wrote a review Oct 2019
jakarta, Indonesia5 contributions1 helpful vote
Not worth for the money. Quiet expensive compared to the services. For my long stay they didnt clean the room everyday as it should be. The floor a bit oily for a few day, already called the house keeping but they didnt seem solve that tiny problem. Just find another place to stay.
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Date of stay: October 2019Trip type: Travelled on business
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Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear Dikdik72 Thank you for your feedback sir, we do apoligise for the inconvenience that you had experience, it is our job to improve all the services & facilities in our hotel. We hope that we can provide you with a better treatment on your next visit. Regards Astara Hotel Balikpapan
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JeanTLL wrote a review Oct 2019
Singapore, Singapore33 contributions33 helpful votes
In general, the room/toilet is small and not well maintained. If you are fussy about marks and stains on the walls and doors, this is not a hotel for you. Various rust marks across the room as well. The bin was not emptied. Breakfast spread is decent but doesn't taste good. I would rate this hotel more three star than four star. In general, will not recommend this hotel unless you need a mall nearby, and a swimming pool that has slides.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear JeanTLL Thank you for your feedback sir/madam, we do apoligise for the inconvenience that you had experience, it is our job to improve all the services & facilities in our hotel. We hope that we can provide you with a better treatment on your next visit. Regards Astara Hotel Balikpapan
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ibrahim_lubis wrote a review Aug 2019
Bandung, Indonesia25 contributions25 helpful votes
+1
This hotel are suitable for family. Hotel with nice pool and waterboom, attach to mall, best location in town. Room a little bit small for four stars hotel. A little bit confused about the hotel lobby, that you need to level 7 for hotel area. Staff are great. Water drain in bathroom are pathetic, its flooded all around the bathroom.
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Date of stay: August 2019Trip type: Travelled on business
2 Helpful votes
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Response from Front Office Departement FO, Layanan Tamu/Resepsionis at Astara Hotel Balikpapan
Responded 20 May 2021
Dear Dikdik72 Thank you for your feedback sir, we do apoligise for the inconvenience that you had experience, it is our job to improve all the services & facilities in our hotel. We hope that we can provide you with a better treatment on your next visit. Regards Astara Hotel Balikpapan
Read more
Previous
PRICE RANGE
US$48 - US$73 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
156
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Frequently Asked Questions about Astara Hotel Balikpapan
Which popular attractions are close to Astara Hotel Balikpapan?
Nearby attractions include E-Walk Balikpapan Superblock (0.3 km), Benua Patra Beach (0.5 km), and Monumen Perjuangan Rakyat - MONPERA (0.5 km).
What are some of the property amenities at Astara Hotel Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Astara Hotel Balikpapan?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at Astara Hotel Balikpapan?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Astara Hotel Balikpapan?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Astara Hotel Balikpapan?
Conveniently located restaurants include Depot Simpang Empat, Open House, and Rumah Makan Torani.
Are there opportunities to exercise at Astara Hotel Balikpapan?
Yes, guests have access to a pool during their stay.
Does Astara Hotel Balikpapan have an airport shuttle?
Yes, Astara Hotel Balikpapan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Astara Hotel Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Astara Hotel Balikpapan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Astara Hotel Balikpapan?
The staff speaks multiple languages, including English and Indonesian.