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Novotel Balikpapan

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Novotel Balikpapan
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458 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Reviewed 3 days ago NEW

today is our second day staying here. we are staying in deluxe room number 706 with nice sea view. the rooms is nice, clean, nice-smelling, neat and spacious. the king size bed can accomodate us 2 adults and one kid. Well, i think the hotel is a bit old but still they can mantain and provide us - ONE OF...

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Helpful?
Thank Balraj S
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Balraj S, Thank you for sharing your experience at Trip Advisor and recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We're waiting to welcome you back to Novotel Balikpapan & we will ensure your next visit will be as convenience as the previous...

Bandung, Indonesia
Reviewed 4 days ago NEW

nice and spacious hotel with beautiful sea view, stayed there for two days, but we skipped the breakfast because we wanted to taste local food. I think it is an old building, but still in a good condition.

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Helpful?
Thank Aditalailasalam
Reviewed 4 days ago NEWvia mobile

When I entered into the lobby All crew who saw me said hello to with smile. A good first impression ! The room is not small and clean , comfortable. but.. The whole facility is a little old. It it the only disadvantage. However I don't care because the price is good 첨 로비에 들어갈 때 나를 본 직원들 모두...

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Helpful?
Thank Dave O
Jakarta, Indonesia
Reviewed 1 week ago via mobile

We stayed at novotel balikpapan for five days and it was a very memorable stay, the room (706) very spacious, it has this amazing seaview, very comfortable bed. But the star of it all are the staffs, they're all well trained, super friendly, and very helpful. They're willing to give an extra miles to make our stay more enjoyable. We...

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Helpful?
Thank ayu_cipta
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear ayu_cipta, Thank you for sharing your experience at TripAdvisor. We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 1 week ago via mobile

Because of its position (in the center of Balikpapan) we can go to anywhere easily, especially to Taman Bekapai where there are a lot of traditional food sale by street vendors like satay, gado-gado, ronde etc. The hotel service is also good. Big round of applause to hotel management for employing disabled. A very noble thing for giving them equal...

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Helpful?
1Thank Romy M
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Romy M, Thank you for sharing your experience at TripAdvisor. We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. We hope your continuing visit & support, we will ensure your next visit will be as pleasant as the previous one. Sincerely, Jurice Elviera M. Front Office...

Malang, Indonesia
Reviewed 1 week ago

I was stay in this Novotel hotel during business trip in Balikpapan with team. Had great times with hotel services. I thanked specially to Restaurant team (Ms Nanda & team) had excellence services to us during stay at Novotel Balikpapan.

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Helpful?
Thank leokencono
Jakarta
Reviewed 2 weeks ago

Towel wasnt ready upon arrival and needed to ask from housekeeping and said they could provide only one . We need to make small argument before we were given 2. The tap water was yellow with strong smell of chrorine. Breakfast was sub standard and many dishes was not top up . Check out nearly take half an hour. I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 191kurniawani
Reviewed 3 weeks ago via mobile

Had a stay here of five days just before christmas, the room got only 3 star due to cleaning of the bathroom. We only got time to eat breakfast these days, but what a welcoming selection of food, here was something for everbody, Fresh and fine, good tasting breakfast. Five and a half stars for that, and Lisa took it...

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Helpful?
Thank Arild F
Jakarta, Indonesia
Reviewed 4 weeks ago via mobile

Good location, 30 minutes from Sepinggan Airport. We stayed here for 2 nights. We had good breakfast, nice room and friendly staffs. You can find lots of street food seller around the park near this hotel.

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Helpful?
Thank AgusSiahaan
Novotel B, Duty Manager at Novotel Balikpapan, responded to this review
Google Translation

Bapak Agus Siahaan yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami, dan kami berharap akan segera menyambut...

Balikpapan, Indonesia
Reviewed 15 November 2016

accor desk priority is empty so we move to normal FO desk. we are attending seminar held in Novotel, but the sales person who's in charge as liason is no where to be seen, so when we need assistant we seek any staff nearby.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Baskoro P
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Baskoro, Thank you for your support towards Novotel Balikpapan. We took your comment for review & will do improvement accordingly. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 

Additional Information about Novotel Balikpapan

Address: Jl. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $53 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel
Hotel Style:
#4 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Balikpapan staff and other travellers.
3 questions
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Questions? Get answers from Novotel Balikpapan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“mine is ok 706”
 of 5 bubbles balrajs2017, 18 Jan 2017 | Read review
“See view rooms”
 of 5 bubbles NabilA_12, 30 Aug 2016 | Read review
“this is a tale of two hotels - old and tatty on the lower and modern and bright on the upper levels”
 of 5 bubbles melissakatea, 25 May 2016 | Read review
“Not really enjoy”
 of 5 bubbles inditg, 21 Mar 2016 | Read review
“do not stay here go next door to the new IBIS”
  • peeling window stickers due to damp in room
  • dirty light fitting
  • wet and mouldy wall
 of 5 bubbles mafmeijer, 4 Mar 2016 | Read review
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