We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Mercure Pontianak

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Mercure Pontianak
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

399 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 258: English reviews
Jakarta, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

I had a business trip to Pontianak last September, and I stayed for 11 nights at Mercure Pontianak. I chose Mercure because it's a part of Accor Group, and usually it stand out for its high standard. Honestly, i was disappointed in this hotel. When I entered my room for the first time, it kinda smell of moist. The air-con... More 

Helpful?
Thank dchristian2086
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Daniel Christian, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak, we would be... More 

Jakarta, Indonesia
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

This hotel have a strategic location, near the mall and governor office. This hotel located in main road too.. I get a room at 2nd floor, its not recommended because my room located in front of fitness corner (because they didnt have a room for fitness) and near meeting room. I think the hotel should not sell a room to... More 

Helpful?
Thank SatriaKautsar
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr Satria Kautsar , Thank you for taking the time to tell us about your experience at Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Pontianak, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Arlington
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Stayed three nights. Good points: location, room service food, breakfast selection, friendly staff (esp front desk staff). Would suggest working on training of staff overall though- for example, housekeeping forgot to replace towels and in-room coffee, and returned a used glass to the tray instead of replacing it. Breakfast staff didn't bring things per request. Overall would stay here again... More 

Helpful?
Thank Maxwell_1984
MercurePontianak, General Manager at Mercure Pontianak, responded to this review

Dear Mr. Maxwell, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak, we would be more... More 

Petaling Jaya, Malaysia
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 weeks ago

The hotel is typical business hotel, clean, staff are efficient except for a few incidents when they were found to be not very attentive. My laundry bills kept reappearing despite me paying for them. My towels were also not sent to my room on time. The music downstairs where the band plays can be loud - also the walls seem... More 

Helpful?
Thank Jayakaran M
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mr. Jayakaran, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak, we would be more... More 

Singapore
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 October 2016

I picked this hotel based on its rating in Tripadvisor. However, expectations exceeded reality. My family was first assigned a room on the 3rd floor. Immediately upon checking in, we found the bathroom door broken. We informed front desk and technicians came by a few minutes later, without proper equipment. They used the dustbin in the bathroom to climb up... More 

Helpful?
Thank Norhaida A
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mrs. Norhaida, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. We apologize for the inconvenience during your stay with us, however please rest assured that necessary actions have been taken to prevent the same experience happens in the future. Should your future brings you back to Pontianak, we would be more... More 

Level Contributor
18 reviews
9 hotel reviews
Reviewed 20 October 2016

Front desk very helpful and friendly Lobby area with modern decoration Room clean and tidy with complete amenities. Bath room clean and tidy Food quality good with various menu, local and international

Helpful?
Thank Syueb A
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mr. Syueb, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

singapore
Level Contributor
63 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 13 October 2016 via mobile

Location might not be in city centre of pontianak. It might not be a problem if you have friend or relatives who will pick you from the hotel or if you rent a car. Check in and check out is very efficient. Room is clean and spacious for mercure standart. However, down the road hotel need to check and maintain... More 

Helpful?
Thank 88Teddy88
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mr. Teddy, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Khon Kaen
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 September 2016

Stayed here while doing business in Pontianak. Nice rooms and good restaurant. Dinner prices were reasonable, especially considering a hotel dining room. Not sure what the room rate was since it was handled by the company we worked with. I would guess it was quite reasonable.

Helpful?
Thank Tony C
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mr. Tony, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Jakarta, Indonesia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016

Mercure Hotel located at the heart of Pontianak. They provide many varies meals from traditional one just like Bubur Pedas (spicy porridge), Bubur Ayam, Lontong Sayur, also provide breads, and complete buffet. It was a good sleep too, because of the thick and soft mattress. You can also enjoy the wifi which is running fast. The only thing I was... More 

Helpful?
Thank Laily Y
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mrs. Laily. Y, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Kuala Lumpur, Malaysia
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2016

staying for 3 nights here and the location of the hotel was very convenient as it was quite near to the airport and near to a shopping. (walking distance) The food serve in the restaurant was great and not too pricey.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Lawrence N
MercurePontianak, Manajer Umum at Mercure Pontianak, responded to this review

Dear Mrs. Lawrence. N, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

189 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (124)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (31)
Viewed
Hotel & Grounds (9)
Viewed
Dining (7)
Viewed
Bathroom (9)
Viewed
View from Room (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (61)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (65)
Viewed
Room/Suite (13)
Viewed
Dining (3)
Viewed
Hotel & Grounds (5)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Pontianak hotels
1.9 km away
Aston Pontianak Hotel & Convention Center
2.9 km away
Golden Tulip Pontianak
Golden Tulip Pontianak
#5 of 30 in Pontianak
89 reviews
1.7 km away
HARRIS Hotel Pontianak
HARRIS Hotel Pontianak
#3 of 30 in Pontianak
109 reviews
Show Prices
Show Prices
Show Prices
2.9 km away
Hotel Santika Pontianak
Hotel Santika Pontianak
#4 of 30 in Pontianak
140 reviews
0.3 km away
Orchardz Hotel Ayani
Orchardz Hotel Ayani
#7 of 30 in Pontianak
77 reviews
10.2 km away
Gardenia Resort and Spa
Gardenia Resort and Spa
#29 of 30 in Pontianak
79 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Mercure Pontianak will set a new standard for Services, Style and Comfort in West Kalimantan. Perfect location for business and leisure travel. It is just 15 minutes drive from Supadio Airport and right at the city centre. Adjacent to the Biggest Shopping Mall Complex in West Kalimantan, A Yani Mega Mall. Mercure Pontianak is the first International Hotel in town. ... more   less 

Additional Information about Mercure Pontianak

Address: Jl. Jendral Ahmad Yani No. 91, Pontianak 78124, Indonesia
Region: Indonesia > Kalimantan > West Kalimantan > Pontianak
Price Range: $43 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pontianak 4*
Number of rooms: 265
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Hotels.com, ACCOR, Booking.com and Odigeo so you can book your Mercure Pontianak reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Pontianak Hotel Pontianak
Hotel Style:
#1 Luxury Hotel in Pontianak
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Mercure Pontianak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the 5th floor. Something happens on the 6th every morning. Maybe it is the housekeepers' room. Noisy”
 of 5 bubbles jayakaranm, 31 Oct 2016 | Read review
“Higher floors for light sleepers”
 of 5 bubbles norhaidaa, 24 Oct 2016 | Read review
“Good place to stay in town”
 of 5 bubbles , 20 Oct 2016 | Read review
“Good location due to close to the mall”
 of 5 bubbles Lokadjaja, 2 Sep 2016 | Read review
“you better don't choose room in eight and nine floor, because it's take a little time to go up/down to the lobby”
 of 5 bubbles viarani, 16 Nov 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay