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A good, hard-working staff, attentive and polite. Room services and cleaning standards excellent and buffet breakfast comprehensive. Reception staff on the ball and catering well with awkward customers. Management very proactive and hands-on. Internet sometimes patchy and probably needs a boost. location on main road...More
Review collected in partnership with Accorhotels.com
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The hotel is nice but basic. Service at the restaurant is very slow and the food is good but not outstanding. In the evening, the lobby becomes a nice and cozy bar with live music. Given the general lack of other alternatives in the neighbourhood,...More
1 Thank alfcr
Response from MercurePontianak, Manajer Umum at Mercure PontianakResponded 27 October 2017
Dear Mr. ALFCR,
First of all, we would like to thank you for taking the time to tell us about your experience at the Mercure Pontianak.
I am sorry that your experience did not meet your expectations, especially about our service at restaurant.
the hotel was full when i checked in as lot of government offices having meeting here..
the staffs were helpful n nice. the room was quite spacious. we got smoking floor while none of us, my colleague nor i smoking as they informed the available...More
I stayed there first time in 2010, and came back last month (august 2017) .. located only a stroll away from the biggest mall in town, Mercure is one of good place to sleep in PNK. the room was still ok, small, clean and comfy...More
Thank Marini T
Response from MercurePontianak, Manajer Umum at Mercure PontianakResponded 2 October 2017
Dear Mrs. Marini T,
First of all, all of us at Mercure Pontianak would like to offer you our sincere thanks for choose and stay with us for the second time.
We also want to thank you for your delightful review regarding your stay, it's...More
US$26 - US$1,477 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#4 Luxury Hotel in Pontianak
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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