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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

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Ixtapan de la Sal Marriott Hotel, Spa & Convention Center
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530 Reviews from our TripAdvisor Community

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Showing 88: English reviews
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Mexico City, Mexico
Reviewed yesterday NEW

This is definitely a family resort, catering especially for young children, with many activities and areas for them to play. The staff are very friendly, who can’t do enough for you. Good value for money as the rooms are large and the price of meals is not too bad. As this is a family hotel, it can be noisy because...

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Helpful?
Thank Friendlyadvisor2
Reviewed 4 days ago NEW

The hotel is like and old hacienda it even has a nice chapel,WE got a terrific room with a living rooma and bed room (2 bath romos), as an upgrade for our Marriot rewards card As this was a ling weekend for mexico the hotel was very full, the hotel has 3 swiming pools (1 coverred), the service and food...

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Helpful?
Thank Jacobo T
Management response:

Dear Guest: On behalf of all who work at the hotel, I want to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. Thank you for your loyalty, it...

Cleveland, Ohio
Reviewed 1 week ago

This was a family trip. All older siblings. The place is beautiful, well maintained with luscious gardens. A place to relax, meditate, talk with friends in a very relaxing atmosphere. There are some activities for children: Robinson Crusoe's house, fusbol, ping pong and other rooms for toddlers. It has indoor and outdoor pools. Not magnificent, but ok. We didn't eat...

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Helpful?
Thank rnmisrahi
Management response:

Dear guest, On behalf of all who work at the hotel, I want to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. Thank you for your loyalty, it...

avon, IN
Reviewed 2 weeks ago

Located in a nice location, but the management and staff have a lot to learn about customer service. I'm a longtime Marriott rewards member, and have never experienced this poor level of management at the Marriott chain. AVOID if you can. Plenty of better locations in town, closer to some great culture, shops and spas.

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Helpful?
Thank adam d
Management response:

Dear guest: On behalf of all who work at the hotel, I want to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. Sincerely, René Araujo Mata Front Office...

San Jose, California
Reviewed 3 weeks ago

We were an international group of designers, gathered here for a Design event and stayed for 4 nights.. The place is very beautiful and the property is very charming with rooms well spread out. Rooms are very large and with a private balcony offering views of the area around. Large restaurants, nice bar and a huge lobby all make it...

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Helpful?
Thank JupiterNine
Management response:

Dear guest: On behalf of all who work at the hotel, I want to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. Thank you for your loyalty, it...

Reviewed 9 January 2017

This hotel besides being very well located offers a variety of activities for the whole family to have fun and relax. Whether if its in the pool or outside the hotel has something for everyone. The service is beyond very good and their lobby staff is very friendly. I recommend it for weekends.

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Helpful?
Thank Arturo A
Management response:

Dear guest: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. It is an honor to...

Reviewed 30 November 2016 via mobile

Beautiful property. Nice mattresses, & that kind be hard to find in Mexico. The breakfast was nice too. My only complaint is that it's not sound proofed at all. It's fairly noisy. We could hear the firecrackers outside super loud until 11:30pm. The pools looked gorgeous too. We will come back. Seems like the nicest hotel in town.

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Helpful?
Thank Sarah C
Management response:

Dear Guest: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in the...

Reviewed 20 November 2016

This Marriott Hotel is very nice, well located and with excellent mountain views ! Also the pools are great ! All the staff is very friendly and helpful, specially at the Orange restaurant, where they always maintain a service attitude, ready to help you with anything. Congratulations to Adan and Flor !

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Helpful?
Thank Jj F
Management response:

Dear guest: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in the...

Mexico City, Mexico
Reviewed 7 November 2016 via mobile

We went there since we read that it was a child and family friendly hotel, the check in process was slow, the restaurant service is slower!!! are drinks came just in the middle of the second plate, the food was just ok. In general the hotel needs maintenance it looks old. It has a pirate boat in one of the...

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Helpful?
Thank K8RdeC
Management response:

Dear Guest K8RdeC: On behalf of all who work at the hotel, I would like to thank you for your preference during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we value the time you invested in sharing your experience. The leader of the corresponding area is aware. With the hand in...

Reviewed 30 October 2016 via mobile

Besides from the excellent weather this time of year, people is very very kind and makes you feel like you don't want to leave this nice place in our wonderful country. Adan and Sergio were our waiters at the restaurant and were always glad to help snd made us enjoy a very nice and rich restaurant. We are really enjoying...

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Helpful?
Thank Araceli I
Management response:

Dear Guest: On behalf of everyone working at the hotel, I want to thank you for choosing us during your recent visit to Ixtapan de la Sal. I had the opportunity to read your comments, we appreciate the time taken to share your experience. The leader is aware of the corresponding area. Hand on heart, we hope to return to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Experience the best of Ixtapan de la Sal when staying in the Ixtapan de la Sal Marriott Hotel, Spa & Convention Center. Our modern hotel boasts picturesque views of the local area, hacienda-style architecture, spacious and comfortable guest rooms and plenty of amenities. Take advantage of our gorgeous pools, decadent restaurants, state-of-the-art fitness center, the many family and children's activities and our tranquil luxury spa. ... more   less 

Additional Information about Ixtapan de la Sal Marriott Hotel, Spa & Convention Center

Address: Calle Jose Maria Morelos 44, Ixtapan de la Sal 51900, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Ixtapan de la Sal
Price Range: $93 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ixtapan de la Sal Marriott Hotel, Spa & Convention Center 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Marriott Ixtapan De La Sal Hotel Ixtapan De La Sal
Marriott Ixtapan De La Sal Hotel And Spa
Ixtapan De La Sal Marriott
Ixtapan Del Sol
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Questions & Answers

Here's what travellers have asked, with answers from Ixtapan de la Sal Marriott Hotel, Spa & Convention Center staff and other travellers.
8 questions
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Questions? Get answers from Ixtapan de la Sal Marriott Hotel, Spa & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would suggest you pick the top floor as there is no carpet and there can be noise coming from above.”
 of 5 bubbles Friendlyadvisor2, 28 Mar 2017 | Read review
“try to avoid looking or stying by the pool it is noicy”
 of 5 bubbles jacobot143, 25 Mar 2017 | Read review
“Try to get a room upgrade. Staff is empowered to do it, sometimes for less money.”
 of 5 bubbles rnmisrahi, 21 Mar 2017 | Read review
“Avoid this location”
 of 5 bubbles 423adamd, 9 Mar 2017 | Read review
“Ask for third floor, which is actually at ground level, where one can sit in the open outside the balcony area.”
 of 5 bubbles JupiterNine, 2 Mar 2017 | Read review
5 of 5