Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Positive. Great location within easy walking distance to banks, shops and the sea front. A nice swimming pool & bar on the roof. Car parking available in the basement.
Negative. I stated here numerous times between 2017 - 2019 and it requires a little maintenance to bring it back to its previous condition. For example, the toilet was cracked and the sink plug mechanism was broken.
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Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, General Manager at Fiesta Inn Chetumal
I stayed in Fiesta in for 4 nights. The rooms are amazing. Very spacious, luxurious and clean. The bed is amazing and the pillows soft. The shower is nice and hot and strong.
The coffee maker is a gem, every day a freshly brewed coffee to start the day.Sitting in that wonderfull chair that is in the room, overlooking the city all the way to Chetumal bay.
It is quiet, the staff is very polite, speaks English, and I would certainly stay in this hotel or any other Fiesta Inn hotel in Mexico again.
The location of Fiesta Inn in Chetumal is great, right on the edge of downtown, close to the public market and the Malecon (boulevard)
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Date of stay: January 2020
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Room Tip:Â I stayed in room 425 and my travel companion in 426.c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this last minute when our plans changed. My husband and I do not speak Spanish. The front desk manager was so helpful and patient. We loved almost everything! The room was spotless. The only issue was a musty smell. But it wasn't too bad. Pool service was a great added bonus. They treated us like royalty. Great towel, HOT water showers with good pressure and COLD air.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, Owner at Fiesta Inn Chetumal
Responded 2 Apr 2022
Dear Ms Lara, Thank you for sharing your experience with us! I am very glad to know you had a great stay and you enjoyed service and facilities. I will share the comments with my staff and with our FDM for this special recognition! It was a pleasure have you home, and we are excited for you to come back! Best Regards, Dilery Montes General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived to the hotel to discover my reservation was both charged and cancelled. I waited on a check in line for 1.5 hours before being told and helped. Then I was helped by a very rude man who also denied me water for my wait. He said he could "get me another reservation somewhere else", I accepted out of kindness as I understood the madness from being hit with so many tourist running from hurricane Delta.
But he wasn't even able to get me information, I had to demand for the address as I was a female solo traveler. I was then driven out to the middle of no where, alone as a women with no other assistance. This place was TWENTY minutes from the city center, looked like a dingy road side motel minus the site of any humans. Not even a taxi nearby. I then asked them if I could get a ride back in the morning to try and book a room or at least work from the lobby after what they had put me through. I was told no to everything by now TWO rude men.
As we drive I began fearing for my safety and started crying, the driver offered to bring me back to the original hotel where AT LAST a nice lady was able to find me another hotel just down the block. Why the other workers did not offer to do so from the beginning, is beyond me. This was traumatic and I urge you against booking a room here. Instead get your money's worth down the road at Hotel Villaneuva.
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Date of stay: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, Owner at Fiesta Inn Chetumal
Responded 16 Oct 2020
Good morning, Miss Curet: Thank you very much for the time you took to let us know your experience and give us your feedback. I am very sorry that your experience was not the best. Unfortunately, due to the rush of Hurricane Delta, we had many problems with our online reservation systems and the hotel was oversold. I sincerely apologize from the bottom of my heart for the way you felt and how you perceived our service. This was never our intention. And this is not us, I kindly ask you for the opportunity to change the perception you have about our hotel by giving us the chance to have you back one day so we can serve you and make you feel at home. I am always attentive to additional comments. Do not hesitate. Have a nice weekend, Miss Curet. Looking forward to see you soon, I remain at your service, Dilery Montes Gonzalez - General Manager
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The room they gave us 532 did not have enough Wi-Fi internet signal. The signal did not arrive at all. This, despite having explicitly requested a room with sufficient signal and being assured by reception that "all rooms have excellent signal." The food at the buffet was often cold and on two occasions, two hours before closing, there was almost no food left. The left elevator each time opened and closed 3 to 4 times before starting. Another day the right elevator was also damaged, making it difficult to move. The parking lot does not have a ramp or elevator to take luggage up and down. Some bathrooms, such as the pool one, did not have hand soap. Despite this, the staff were always very friendly and efficient.
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Date of stay: October 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a bit of a higher price bracket than most of our other stops around the Yucatan, but, it was worth the money. The room was spacious, clean and cool and the rooftop pool was a Godsend after our trip out to the ruins. Their laundry service isn't cheap either, but it was good. We made the mistake of having a drink at the bar. Possibly the most expensive bar in Mexico! Ridiculous prices and the restaurant didn't look inviting either, so we didn't check any food prices.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DileryM, Manager at Fiesta Inn Chetumal
Responded 22 Apr 2020
Dear Guess: Thank you for sharing your experience with us, we truly appreciate it! We will keep the hard work and follow up in that areas that may need improvement or attention, thank you for all your comments, they are very important to us. I hope to host you once more in the very close future and give you a memorable stay! Best Regards,
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Hotel was in a very good central location. We felt safe walking at night and able to readily get taxis. Additional hooks, waste baskets, shelving in bathroom needed. Working ice machines, microwave and mini fridge would have been great.
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Date of stay: May 2022
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, Owner at Fiesta Inn Chetumal
Responded 13 May 2022
Dear Guest, Thank you for sharing your experiencie! I am very glad to know that you had a great experience! We will work on those opportunity areas to improve the facilities and services for your next visit! Hope to welcome you back soon! Best Regards,
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I was flying out of Chetumal and needed a nearby hotel. This is your best option! If you noise sensitive request a higher floor. The staff was very nice and accommodating and moved me up from the second floor due to the noise from loud music. The rooms are spacious with comfortable beds and a nice shower. The breakfast was very nice and the shuttle was easy to schedule.
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Date of stay: November 2024
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Trip type: Travelled solo
Room Tip: You need to schedule airport shuttle but it’s easy!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lovely staff, very clean and room service is outstanding. I recommend this place to everyone looking for nothing but great stay for families. Staff are all over the place to assist and no matter who you ask for help, they’ll do it without hesitation.
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Date of stay: March 2022
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, Owner at Fiesta Inn Chetumal
Responded 8 Mar 2022
Dear Mr Nasser, I cannot be happier to read such a comment! I am very glad to know my team provided a great servive. It has been a pleasure to have you home and I am really looking forward hosting you in a very close future! Best Regards, Dilery Montes Gerente General
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Room was in need of many little fixes, staff friendly enough but lots standing around and not very helpful when asked for directions, etc. Breakfast included was continental for one person even though there were two of us. A really dumb in incentive in my opinion as it was totally annoying. We ate elsewhere. Just overall not up to the reviews that we read about it. However, the pool and lounging area was excellent
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dilery Montes, General Manager at Fiesta Inn Chetumal
There are more places to choose from in the Chetumal area.
PRICE RANGE
S$92 - S$123 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooChetumal
NUMBER OF ROOMS
131
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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