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Hilton Garden Inn Tuxtla Gutierrez

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484 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed 2 weeks ago via mobile

Writing a negative review is not my thing but after traveling for 5 nights in Chiapas with family and friends, I was looking forward to a good night sleep in an established hotel. Unfortunately, that wasn't to be had in this Hilton! Apparently, our bed had an adjustable firmness feature that nobody explained to us. So one side of the...

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Helpful?
Thank Alex S
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise, guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Calgary, Canada
Reviewed 2 weeks ago

Just stayed one night after leaving San Cristobal and flying out next morning. Extremely friendly helpful staff. Room service was excellent - nice property and pool. Suite was large and spotless clean. Very comfortable bed, nice linens and wonderful and quiet stay for last night in Chiapas. Would stay again and recommend to anyone staying in Tuxtla!

Review collected in partnership with Hilton Garden Inn
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Thank donnapX858ZY
Reviewed 16 November 2016 via mobile

Everything went smoothly in my recent stay. I arrived late but they have my room ready as I let them know anticipatedly. They have room service until 1 am, which came in handy and it is not very common. The gym is small but very new and with good equipment. I will make this my hotel as I will be...

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Helpful?
Thank Louie G
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, we're glad to know that you enjoyed your stay at the Hilton Garden Inn Tuxtla Gutierrez, knowing that thanks to the service we provided you, in the different areas of our property your visit was memorable. It'll be an honor to have you back, you can always count on us! Regards, Wendoly...

Agua Prieta, Mexico
Reviewed 21 September 2016

Great Hotel, spent one night, clean, quiet, nice atmosphere, and good buffet close to Plaza de la Marimba, and Cañon del Sumidero! There's taxis cabs that the hotel works with and they are great people, very friendly! they can also work as tour guide, good prices. They took us to the Plaza de la Marimba, Dinner, and a bit around...

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1Thank 762acostad
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for shared with us your recent stay at the Hilton Garden Inn Tuxtla Gutierrez, we are glad to know that you enjoyed our Hotel and the services we provided you, we are committed to offer you a great experience every time you visit the city and this wasn't the exception as I can understand for your kind comments....

San Antonio, Texas
Reviewed 14 September 2016 via mobile

Here for a week sightseeing and to enjoy the views. Thanks for the wonderful welcome Indira, Alejandra and their supervisor Fernando at the front desk. Excellent way to treat a guest. Very nice installations, the pool is very nice. The chef Fernando is always smiling and great attitude. Definitely recommend this hotel, close to shopping and entertainment.

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Helpful?
Thank Ben C
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thanks for sharing with us your recent stay at the Hilton Garden Inn Tuxtla Gutierrez, we are honored to know that we went the extra mile to comply with our guaranty promise to you, delivering excellence and quality not only with our installations but also with our Team Members. We hope to have the chance to host you again in...

Reviewed 10 September 2016 via mobile

It is a very good hotel. Very nice looking one. The service is perfect. It is much above the 3.5 stars grade, it should be graded at least as 4.5 stars hotel. We enjoyed very much our stay in the hotel. The prices are just funny for what you get there. Just Perfect !!!

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Helpful?
Thank arikre
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for your kind comments, we are delighted to know that you had a great stay in our property, it's always an honor to host such a great people like you, that recognizes the quality and excellence not only talking about the Hotel but also our Team Members. We hope to have the chance to welcome you...

MN
Reviewed 18 August 2016

Stayed there for a couple of nights in early Aug. Tuxtla was our starting point for our Chiapas adventure. Good, clean rooms, great bathroom. Nice hotel amenities such as pool and workout room. Good breakfast. Great location. Would stay here again!

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Helpful?
Thank mpls_boy
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you so much for sharing with us your recent stay in our Hotel, it's a pleasure to know that you enjoyed all the services we offered you, the different areas of our property are made to fulfill all your needs and to ensure that you will have a memorable stay. We hope you have the chance to visit us...

Monterrey, Mexico
Reviewed 3 August 2016

Good hotel and services. Pretty close to Plaza (walking distance). Friendly and co-operative staff. Nice Swimming pool to chill out in summer days. Pretty close to the Parque Marimba (around 2-2.5 Kms)

Review collected in partnership with Hilton Garden Inn
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Thank Nitish S
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your comments, it's a pleasure for us to know that you had a great stay in our Hotel, all the services provided are the perfect complement to guaranty a pleasant time while you are at our city and as you said we have a privileged location near by the closest attractions in the city such at the...

Nashville, Tennessee
Reviewed 3 August 2016

Room was spacious the staff was fantastic, Cecilia was our housekeeper who service the room during our stay and made an origami out of the towels my niece and nephew enjoyed it. The pool was very clean and the the hotel was clean everywhere.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mjesuscarra
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thanks for sharing your recent experience at the Hilton Garden Inn Tuxtla Gutierrez with us, we feel very proud to know that we exceed all your expectations, delivering our quality and service promised, our Team Members always feel happy to know that you enjoyed the little details they prepare to make your stay the most amazing time they could. I...

Reviewed 1 August 2016

My 6 year old grandson and I stayed here overnight prior to a flight to the US. We had a great experience. The hotel and rooms are beautiful and very quiet. We swam in the pool and had dinner in the restaurant. Food was good and the beds were very comfortable. Overall, an excellent stay!

Review collected in partnership with Hilton Garden Inn
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Thank Nahni53
Wendoly S, General Manager at Hilton Garden Inn Tuxtla Gutierrez, responded to this review

Thank you for your kind comments, we are delighted to know that you enjoyed your recent stay at our Hotel, for us our guest are always unique and we are proud to provide all the services you need to make your experience a memorable one. We hope to have the chance to see you again soon, we appreciate your preference!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The superbly modern Hilton Garden Inn Tuxtla Gutierrez hotel is situated in the main boulevard and bordered by a plaza, banks and a variety of restaurants. This prime commercial district is ten minutes from downtown, and is an excellent base for conducting business or exploring this vibrant city. Stay at the Hilton Garden Inn Tuxtla Gutierrez hotel for easy access to Angel Albino Corzo International Airport, just thirty-five minutes away. Stay at the Hilton Garden Inn Tuxtla Gutierrez, and find everything you need for a relaxing stay. The hotel is located in the commercial district, which means we know how busy you can be. That's why we provide complimentary WiFi, an on-site restaurant, and a complimentary 24-hour Business Center. ... more   less 

Additional Information about Hilton Garden Inn Tuxtla Gutierrez

Address: Boulevard Doctor Belisario Dominguez # 1641, Tuxtla Gutierrez 29050, Mexico
Region: Mexico > Southern Mexico > Chiapas > Tuxtla Gutierrez
Price Range: $74 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Tuxtla Gutierrez 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Travelocity and Priceline so you can book your Hilton Garden Inn Tuxtla Gutierrez reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Tuxtla Gutierrez
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Tuxtla Gutierrez staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Tuxtla Gutierrez staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a junior suite. Quite nice.”
 of 5 bubbles Jmwitty, 2 Jun 2016 | Read review
“avoid a room close to the elevator”
 of 5 bubbles gdl_traveler1, 7 Jul 2015 | Read review
“We were on the first floor and had no excess noise.”
 of 5 bubbles HarryNJohnon, 25 Mar 2015 | Read review
“The sixth floor (top floor) is for smokers, so be sure to let them know if you are a smoker or not. Also let them know if you want breakfast included in the price of the room.”
 of 5 bubbles BillyJimBob1957, 24 Dec 2014 | Read review
“No music past 11:00 PM!”
 of 5 bubbles 533peterp, 9 Dec 2014 | Read review
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