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Hilton Garden Inn Tuxtla Gutierrez

623 reviews
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Traveller (62)
Room & Suite (38)
Dining (23)
Overview
  • Excellent68%
  • Very good24%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“great hotel”(9 reviews)
“front desk”(11 reviews)
“excellent stay”(3 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Hilton Garden Inn Tuxtla Gutierrez
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (623)Write a Review
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All reviewsgreat hotelfront deskexcellent stayspent one nightbuffet breakfast isgreat bathroomsixth floorlate checksmall gymmexico cityshopping mallhotel is locatedrecommend this hotelsumidero canyonnext morningroom servicethe air conditioning
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1 - 5 of 89 reviews
Reviewed 19 January 2018

Staff was great, I didn’t know what was chipilin and one of the servers came to me with some leaves of chipilin, when front desk called a taxicab for me they made sure to take al the info from the driver. I call that real...More

Review collected in partnership with Hilton Garden Inn
Thank 286maribelp
Hotel's Favourite
Reviewed 14 November 2017

We were travelling from Mexico City to Chiapas and our first destination in Chipas was Tuxtle Gutierrez. We shortlisted this property as it had great reviews on TripAdvisor. The hotel has well styled and cozy rooms. We got our rooms on the second floor and...More

Thank Joel C
Response from Wendoly S, General Manager at Hilton Garden Inn Tuxtla GutierrezResponded 6 December 2017

Thank you so much for your comments, we are glad to know that we comply with our service guaranty to you, providing you with quality and comfortable accommodations and a standardized Breakfast Buffet, part of the standards of our brand and a signature of the...More

Reviewed 12 December 2017

Travelling as a single woman means one is ignored by many wait staff. And forget about a hot tub experience. It was fridgid! There were very helpful and sweet staff, but this is not consistent. Not rude, but as a single woman, I felt some...More

Review collected in partnership with Hilton Garden Inn
Thank N8412UKlaurac
Response from Wendoly S, General Manager at Hilton Garden Inn Tuxtla GutierrezResponded 19 December 2017

Thank you for sharing you recent experience at our Hotel with us, I want to offer you an apology if you felt that we didn't take care of you as you were expecting, at Hilton Garden Inn, we always strive to provide excellence service and...More

Reviewed 27 November 2017

Great service, very reliable and clean rooms. We've stayed at this facility numerous times and return here about 3 or 4 times a year. Always quality, clean and friendly. Their buffet breakfast is bit pricey but great variety.More

Review collected in partnership with Hilton Garden Inn
Thank michaelpK8374TA
Response from Wendoly S, General Manager at Hilton Garden Inn Tuxtla GutierrezResponded 6 December 2017

Thank you so much for your kind comments, it is an honor for us to have your loyalty and preference year after year, knowing that you are confident about our product and the quality of service we offer you every time. Our Hotel is well...More

Reviewed 22 November 2017 via mobile

I stayed here with a group on a quick business trip. The lobby is nice and the staff friendly. The rooms are well sized, but are starting to show their age and could use an overhaul. The mall and a number of restaurants are within...More

Thank johntpt
Response from Wendoly S, General Manager at Hilton Garden Inn Tuxtla GutierrezResponded 6 December 2017

Thank you so much for shared your recent stay at the Hilton Garden Inn with us, we really appreciate your feedback and I'm glad to informed you that we will have some great improvements in our Hotel on 2018, I hope you have the chance...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$59 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Tuxtla Gutierrez
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$59 - US$85 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Tuxtla Gutierrez
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (38)
Dining (23)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
dppappyo39
9 June 2017|
AnswerShow all 4 answers
Response from Wendoly S | Property representative |
Good afternoon, It will take 30 to 40 minutes, depending on the traffic. We are located in the same area the other Brand Hotels are. If you need more information or assistance, you can give us a call at 961 6171802. There... More
0
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Mayflower3
10 March 2017|
AnswerShow all 2 answers
Response from cvcampos1 | Reviewed this property |
Disculpa acabo de ver el mensaje. Nosotros contratamos un guía para toda nuestra estadía y nos comunicamos con el nunca con el hotel.
1
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123
Room Tips
"Ask for a junior suite. Quite nice."
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"avoid a room close to the elevator"
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"We were on the first floor and had no excess noise."
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"The sixth floor (top floor) is for smokers, so be sure to let them know if you are a smoker or not. Also let..."
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