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After 10 hours driving to Tuxtla, Gutierrez, all we wanted was to take a shower and sleep. Very disappointed. Shower delivered steaming hot and ice cold water unexpectedly. Room was OK, however it only offered one wastebasket. Holiday Inn's policy to save the Earth by...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Tuxtla GutierrezResponded 15 May 2014
Thank you for taking the time to share your comments online. Our goal is to ensure complete guest satisfaction however it is regrettable that we weren't able to provide one on this occasion particularly with the shower facility's condition and amenities' state being...More
My rating of two stars is based on hotels in this price range and not on all hotels.
A nice swimming pool with seating.
Conveniently located for a VIPS (OK Mexican food – affordable and salads surprisingly good) a Chedraui supermarket and...More
1 Thank Joe_33
Response from IHGCare, Guest Relations Manager at Holiday Inn Tuxtla GutierrezResponded 5 January 2014
Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations.
I read with much concern the troubles you have...More
I booked a room with points since it was very convenient compared to other IHG options in the area. I know this hotel from long time ago, when it used to be named Flamboyant. Despite its age, I was glad to see that the hotel...More
1 Thank thetravelerabc
Response from Garcia S, General Manager at Holiday Inn Tuxtla GutierrezResponded 7 February 2014
Muchas gracias por su reseña de nuestro hotel. Me complace saber que disfrutó su estancia con nosotros y...More
We stayed there for two nights, not consecutive. First time the staff was nice, helpful. Room was nice, good windows, good bed, good pillows.Second time back, the front desk (Abraham) person was awful, he could not find our reservations and told us they were full....More
1 Thank Cristina M
Response from IHGCare, Guest Relations Manager at Holiday Inn Tuxtla GutierrezResponded 15 August 2013
Dear Cristina M,
Thank you for writing a review about your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to consistently provide comfortable, clean and friendly accommodations. I...More
A symptomatic example of a wannabe-upscale hotel in a remote place. Very frequented and considered top-of-the-cream by locals, it fails to provide some basics for people from the outside. Arriving almost at 1am, I had to wait almost 10mins. to be checked in, as apparently...More
2 Thank Martinzz
Response from Garcia S, General Manager at Holiday Inn Tuxtla GutierrezResponded 20 June 2013
Antes que nada agradecemos por haberse tomado el tiempo para escribir sus comentarios. lamentamos leer que tuvo una...More