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Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#11 of 35 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Room & Suite (2,427)2,427
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Desk
Dining area
Minibar
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Green
Languages Spoken
English, Spanish
Location
Full view
71Somewhat walkable
Grade: 71 out of 100
15Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turistico Del Este Km 28 No 74, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
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32,431Reviews3,719Q+A100Room tips
Reviews
Traveller rating
- 22,074
- 5,449
- 2,709
- 1,125
- 1,076
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Popular mentions
This resort was the worst I’ve ever been to. It was very outdated, the entrance to the resort looks outdated and doesn’t inspire you to take photos. The elevator didn’t work for 3 consecutive days. My room wasn’t cleaned properly. How am I in DR and there’s no fried cheese with the mangu or fried plantains or just AVOCADO during avocado season? These foods are basic cultural Dominican food! I expected to visit DR and embrace the culture but instead it was very Americanized. They have a “Mexican” restaurant and didn’t even have tacos, burritos, chips, or guacamole; instead, it was just steak with Mac and cheese or mash... why is it a Mexican restaurant then? I ate at their Habichi restaurant and saw water dripping on my plate of food! I was told by the waiter that the ceiling leaks when it rains, reason it was leaking on my plate. My family had so many complaints that I can’t even think of them all. This resort disappointed me so much that it hasn’t left my mind, reason I told myself that I must leave this review because I can’t let it go even tho months has past and I’ve traveled 3x since then. Let me NOT leave out that they were trying to force us to accept a time share and even commented that if we upgraded our wrist bands, the hotel will treat us “different and better”. Why do we have to have a different band to be treated better? I can go on and on and on about the horrible 5 nights worth of money we spent at this resort which left me with nothing but a bad memory and never wanting to visit PuntaCana or a HardRock hotel again. Actually, our entire group felt the same way I do.…
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Date of stay: August 2020Trip type: Travelled with family
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded today
Dear Rock Star, Thank you for letting us know about your experience, we sincerely regret to know that we were unable to meet your expectation in our Punta Cana property. We have sent you a private message. We look to hear from you. Disnanllely Sarita Customer Care "This review was responded to on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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+1
Hotel's Favourite
Stayed Dec26-31, 2020 Had a great time! Safe, Clean and most of all the staff are all so friendly and appreciative to have guests. They go above and beyond for sure! If you visit, be sure to have a drink at the beach bar with the excellent staff members Deyaniris and Noel 🌴
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Date of stay: December 2020
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 Jan 2021
Dear 991loril, Thank you for your 5 star review regarding your recent stay with us. We will certainly share your comments with Deyaniris and Noel, they will certainly be happy to know their hard work and dedication are recognized. Our entire team looks forward to the privilege of welcoming you back. Rock On! Edward Then Customer Care “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana
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We stayed for a few nights in a Rock Royalty suite. Our Personal Assistant, Julio, was kind and always ready to answer any questions or help with restaurant reservations. Rooms are big, the spa tub is amazing and everything is very well decorated. A few things to improve though: our bathroom was not clean (there were someone else's hair all over). Showers were partially obstructed, and even though we told our Assistant, no one checked it. There are way too many "reserved areas" which means you might have one of the many pools just beyond your room, but you will have to walk to get to another one that is actually open for you. Food was not great. It was not bad either, but not as good as you would expect. Personnel is great (except for some person at Pizzeto). I would recommend the hotel, but it has a good bunch of things to improve. Oh, the Casino is huge. But the minimum bets are quite high (15USD at BlackJack) for someone who just wants to have fun for a while. …
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Date of stay: February 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Pedro, Thank you for rating us and let us know about your experience. We appreciate your comments about the things to improve, we have shared your review with the involved department, thanks for your positive mention to Julio. We look to welcome you soon. Disnanllely Sarita Customer Care "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"
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Where do I start? Another wonderful and blessed week spent at HRPC...... airport transfer to the resort (vans need better a/c, but I digress)..... check in this time was a breeze, pretty quick......the rooms were great per usual, however they definitely need upgrading (resort is currently remodeling)..... house keeping doing a great job as usual. We spent the week at the legendary pool and were tended to by GREIZY AND KENIA. These two women are absolute gems.... so kind, gracious and funny.... they made our week very enjoyable..... my only complaint about the legendary poool, is that they only offer burgers nachos and hotdogs, and the non members pool offers much more variety in food.... in my opinion, being a legendary member is not worth it, only if you are VIP or hall of fame. We had breakfast everyday at ISLÃ.... love being tended to by CARMEN, she’s absolutely wonderful.... I wish I remembered the names of everyone else..... when we came in august, breakfast was a sit down menu, this time it’s a buffet.... I feel like if they went back to the menu, there would be less food waste. Had dinner at islã but it was the toro menu, we were taken care of by our long time friend RUDY, and Amauri (not sure if that’s how you spell it) they are wonderful!! So happy and gracious. The food is spectacular. We loved the trolley drivers, especially ISRAEL, ANDRE AND MARQUES. They are so hospitable!! Always smiling!! My 5 year old daughter and I had a WONDERFUL blowout at the salon... I don’t remember the name of the wonderful woman, maybe it was Carmen? She is a gorgeous dark skinned woman and has short hair with curls and highlights... she was great! We were both in and out in less than an hour! We had an hour session of professional photos by PEDRO AKA CALVIN KLEIN.... he was amanzing! I couldn’t be happier with our photos. I only have a few recommendations... I wish they would restock the fridge everyday without us asking, clean the rooms earlier in the day, and have a better and healthier variety of food at the legendary pool.... also, the See the show theater only has acts that start at 9:30, that’s pretty late for families with small children. All and all, we are so happy, and will be returning ASAP…
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Hello Paul, We are very happy to know that you enjoyed very much our services from our Hard Rockers, facilities and had a great time here. We will be sharing your comments with the staff, they will be happy to have their hard work and dedication appreciated. We hope to welcome you once again and keep making of your holidays an unforgettable experience in this paradise!! Disnanllely Sarita Customer Care "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"
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We had the best vacation at Hard Rock Punta Cana. From check in to check out, I can highly recommend this resort. We arrived via private airport transfer, which Hard Rock recommended and scheduled. They were ready for us at the airport, and we were off quickly in a huge SUV to ourselves. Airport is only 25-30 min to the resort. Luggage was handled right away as we got off and we were off to the lobby for check in. Drinks were immediately flowing. Got checked in and we then, went to public relations and came across DILSON!! What a gem! He handled all our dinner reservations, and any inquiries we had during our stay, he even coordinated getting our covid test results, so we did not have to go get them and wait in the medical center. Dilson went above and beyond and is very professional. Hotel is very clean, sanitizers everywhere and they provide masks. There were no bugs/insects anywhere!! Room is awesome, huge, loved the in room jacuzzi and the bathroom was enormous. We love building 2B 3rd floor even number rooms, as this floor is level w/the lobby, very easy and close to Eden pool and the beach, and Isla restaurant, we stayed in room 2370. The beach was spectacular, clean no seaweed, as were all the pools. Santa at the Eden Pool, was amazing, always refilling our drinks, she’s the best!! They had a nice concert in their theatre. As well as evening events, live music, etc. We have been to punta cana before, but Hard Rock is the best resort there. Can’t wait to return.…
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Date of stay: February 2021
Rooms
Service
Sleep Quality
Room Tip: Building 2B third floor even number room. #2370
See more room tips
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Rock Star, We are very happy to know that you enjoyed very much our services from our Hard Rockers, facilities and had a great time here. We will be sharing your comments with Dilson, surely he will be happy to have his hard work and dedication appreciated. We hope to welcome you once again and keep making of your holidays an unforgettable experience in this paradise!! Disnanllely Sarita Customer Care "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana"
Read more
PRICE RANGE
US$285 - US$755 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel & Casino Punta Cana?
The staff speaks multiple languages, including English and Spanish.