Boulevard Turistico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 16/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel & Casino Punta Cana
Updated 16/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 59 hotels in Bavaro
Location
Cleanliness
Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
17Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
Boulevard Turístico del Este Km.28No.74 Macao, Bavaro, Punta Cana 23000 Dominican Republic
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35081Reviews3925Q+A100Room tips
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Have been going to HRPC for about 10 years now. Was a little skeptical after seeing all the reviews and posts. There were some minor issues with slower service, running out of items and longer lines. My 15 year old daughter was disappointed that they didn’t have popcorn in the theater anymore, that the moon lounge lacked seating and the night life wasn’t as fun as it used to be! Although she did do the silent disco and found it to be way more fun than she initially thought. However, that all being said once we sat down to eat, our meals were fantastic. We can’t say enough about Rafael the manager and Santos at the member pool, they went above and beyond for us. Both of them always took the time to ask us how our day was going and addressed any issues that came up. Jose, our waiter at the pool was always around to bring drinks to us. Our daughters both loved Nixon who they met last year and did yoga and corn hole with him. His upbeat and friendly personality kept them entertained and busy for hours. We were so impressed with his work ethic and the fact that his English has dramatically improved in just one year. He is a great asset to have and the younger crowd (teens) seem to need that extra entertainment that he brings to the resort. Our Butler David Perez, Who has become part of our family over the years and who we love dearly planned a private lunch for us. Rafael and Santos served an amazing meal with the the chef. (prompts to the chef for sure!) We also had a member dinner at Toro with the chef and the steak was so delicious and tender. The service was fantastic and my older daughter loved the shrimp ceviche. Butler David and his partner Elvido were always available to us to reserve seats at the theater, pool chairs and get us a golf cart. They helped us secure a room with a better view that was close to our daughters and always took the time to come and talk to us. There are so many small things they do for us that really make our trip so much easier! When leaving we had the most gracious, kind porter/bell hop Ramone who brought our suitcases down and stayed with our daughters while we were dealing with the final paperwork. Overall we had a fantastic trip with some minor bumps that we hope they smooth out once they hire more staff and Covid isn’t an issue anymore.…
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Hotel's Favourite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
2 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 5 Apr 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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Beautiful resort, friendly staff, lovely rooms and good food. I have been to Hard Rock Punta Cana before and things have changed in terms all-inclusive amenities. There were many amenities that were "for cost", meaning not included in the all inclusive pricing. Bowling, wine tasting, lobster, tomahawk steak, golf cart rentals and other entertainment activities. I feel like most, if not all of these "extras" should have been offered to all of the guests as part of their lodging package. Perhaps things have changed drastically due to COVID. This was my first vacation since the pandemic. I was not prepared to pay for what I considered to be included in my resort costs. I felt that the resort tram service that was offered was dialed back to encourage guests to rent a private golf cart at cost. There were long wait times for the included resort trams. The property is massive and the number of available trams did not align with the number of guests in my opinion. Pedro in Toro room service was amazing and Daniel in ground transportation was outstanding. I was not disappointed at all with the staff. They had dynamite attitudes and were extremely personable. I thought the food could have been better especially in the main dining buffet. Lines were long and they were constantly running out of items. The quality of the food was not consistent. Overall my experience was pleasant but I would recommend that the Hard Rock parallel the amenities with the cost of the stay.…
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Date of stay: June 2022
Helpful
Our first visit to Dominican Republic and honestly we were a bit nervous after reading some of the reviews. Upon arrival we were greeted by smiley staff who were friendly and attentive. There was an issue with our room which was no fault of the hotels but due to a misunderstanding when we booked. We had a delicious rum punch whilst we waited and met our helper Cesmary who was super friendly again. Our room was beautiful and spacious, the bed was really comfortable and the tub on the balcony was amazing! We loved our room. The hotel is HUGE which was a little frustrating when trying to work out where everything is. We tried the buggies but found it took 10x longer to get to where we wanted to go as they had to make multiple stops. Not their fault as they had to supply a service for a lot of people. Whenever we asked at reception however the drivers were more than happy to take us to our room. We had a real issue with the food and not being able to eat in the restaurants. For a 5 star hotel we ate cold buffet food for 5 out of the 7 nights which is unacceptable. We ate at Zen which was great fun and the pizza in the Market was always good and fresh. Aside from that the food really wasn’t great. I enjoyed only a couple of meals. One breakfast I waited 25 mins for a coffee or for a server to even look at me. When it hit the weekend the hotel was just unbearably busy and there were queues for EVERYTHING which is not what you want on holiday. There is no way that you can give this hotel 1 star. It is huge yes, but the staff are all extremely hard working and rushed off their feet most of the time but some still deliver service with a smile. The casino was a plus for us the bar tenders were fab and super fun. There were a few things that we were a bit miffed about like all the ‘activities’ you have to pay for?? Why provide golf and bowling if it is an extra charge. Also all the bars at the different pools offered different drinks. We loved the Bongo pool but we couldn’t get any cocktails so we usually had to go to the noisy main pool to get drinks. We eventually found the Sax pool which we loved and stayed at the rest of our trip. I wouldn’t recommend this hotel in its current state but maybe once the renovation is finished as had we known there were works going on we probably would’ve delayed our stay until the works were finished. We did enjoy our stay and were really happy with how friendly most people were but we wouldn’t come back to DR simply because there wasn’t enough for us to do and we wouldn’t stay at this hotel again.…
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear daisy_sau, Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We hope you give us the chance to better serve you in the future; we'll wait for your return. "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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We were a family of 4 (parents and 2 teens), and each of loved the Hard Rock Hotel! There are endless opportunities for everyone around the resort. We played golf and loved the course. We enjoyed different pools, and each of them offers a different vibe. We loved how the buildings are designed: not too high, and with water and gardens all around, one cannot realize it is actually a huge resort. Our bedroom was very comfortable, and the bathtub on the balcony is a great plus. Food was ok, but the hotel could offer more fine cuisine options... Finally, the staff is extremely nice and really makes your stay unforgettable. We will definitely come back!
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Date of stay: July 2022
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Hello chrisbK7887WN, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers will surely be pleased to be recognized for their outstanding service. We hope to welcome you back soon to our charming hotel to keep rocking'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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+1
This hotel has enough to keep you interested and entertained with the pool options that include different types of music, volleyball in the pool or at the beach, casino, silent disco party, Karaoke, and themed parties in in hotel. The food I recommend is at Zen where you must do a reservation and the food is shrimp/chicken/steak, fried rice, sushi, and fried ice cream for dessert (food is served hibachi style to be prepared to sit in front of a hibachi chef !!! So cool. I recommend breakfast at la Isla. And give the Market food inly 3 stars for their food but their service is 5 star! The people are super social humble engaging and fun. PLEASE bring your children to the water rubbing section. They will LOVE IT! For hours 12-7
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Date of stay: July 2022Trip type: Travelled with friends
Helpful
I have been to this resort 6 times with my family but this will be my last. The new management has destroyed everything this powerhouse used to be. No one is even paying attention to the fact you are a repeat customer. The service is no longer there. Not by the pools or the bars or anywhere! The food is just awful. They used to have a menu at the sax and bongo but no longer an option. If you’re vegetarian, celiac or just want to eat healthy,good luck! Your options are very limited now. It’s 2022 they need to get up to date. By the pools they didn’t have a vegetarian pizza once in 7 days and they won’t make a burger without the patty. Your choice is nachos. You need to go inside to a resto wait in line and eat. They won’t let you take your food to go either. No reservations for the restos anymore so you will wait for hours. Be there super super early!! People were getting very upset. We waited an hour and then we’re told it was full and to go somewhere else. Gallos and the 24 pizza place is closed for Reno’s. Isla and ipanema are now buffets for dinner.. you’re left with toro and ciao and zen and the Mediterranean place.. plus the market which is also buffet. Must didn’t have one vegetarian sandwich either in 7 days.. They took away everything that made this resort special. Upper shelf alcohol gone too. Couldn’t even find Tito’s . The ciroq and fleur de Cana is extra for some reason. they don’t let you have it even if your vip. Meanwhile the bottles aren’t even open. You will have to get up to get your own drink so get ready to line up every single time. This place is so strangely understaffed it’s ridiculous. You have 5 workers in the arcade doing nothing but not one waiter or waitress at the zen bar? A million sales people hunting you down for legendary but 1 bartender at eclipse or the bowling bar at 9pm every night? The line up was up to 30 people at times.. makes no sense. It seems like it’s done intentionally to control the amount of alcohol given out. Everything is filthy and not cleaned properly. It’s really disgusting. Don’t see anyone sanitizing anything. Legendary pitch. Do yourself a favor. Walk away. I was made all these promises and when I didn’t sign up all that changed. And “coincidentally” our phones were hacked 1 hour after I declined and left the sales pitch. It’s a lifetime commitment!! your beneficiary will have a lifetime commitment after you pass or trs it over. Take a minute and do the math. Entertainment-it’s just a different vibe now… just feels like so much has been taken away.. arcade is now a charge. $ 20usd for 20 tokens. My son was out of tokens in less than 30 mins. Spa. Took away the free access to the circuit. Massages start at 230$ usd = $296 cdn for 50 mins. check in and check out slow.. even when there is no line up.. Beach is stunning but they seem to have removed a lot of the palapas pushing you to get a day bed which is like $100 a day.. reminder they charge for mini golf, laser tag and for bowling. I’m shocked at how much this place has changed since I was last there in 2019 before Covid. Not going back there again. I couldn’t wait to leave. Special thanks to Gianniny, Brenda, chef cugliani and the chef at zen for the extra effort.…
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear MommyMontreal1, Thank you for taking the time to let us know about your recent stay with us. We sincerely regret to hear that we were unable to meet your expectation in this opportunity, we have sent you a private message to follow up. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”
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Hard Rock Punta Cana- Very good resort, great customer service from Jesus, Julio, Gabino by poo concierge Area Great variety of food and very fun activities throughout the whole resort. Definitely this place is recommended
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Hello X3133QQdannyp, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers Jesus, Julio, Gabino will surely be pleased to be recognized for their outstanding service. We hope to welcome you back soon to our charming hotel to keep rocking'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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Family vacations was amazing, we stayed at Hard Rock punta cana for 14 days 🤗🤗 with teens Personal at the pool concierge it’s very kindly and take care of all the members. Thank you soo much to pool concierge department by Gabino!!!!! Pablo at the beach and Davidson Was amazing
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Date of stay: July 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Hello 564mymym, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. Our Rockers Gabino, Pablo and Davidsonwill surely be pleased to be recognized for their outstanding service. We hope to welcome you back soon to our charming hotel to keep rocking'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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Good stay for family and friends. If you like a Japanese food “Zen” restaurant is mandatory in your stay at Hard Rock. The hotel is really huge with so many pools and different activities. Some specific services were below the expectations but in general I would recommend this hotel.
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 2 days ago
Dear charlanarodrigues, We are happy to know that you had an incredible time in our wonderful hotel & that our Rockers met all your expectations, we hope to welcome you to our stages very soon. Rock On! '' This comment was answered on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana''
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PRICE RANGE
US$358 - US$501 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Claim Your Listing Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.2 km), ORO Nightclub (0.09 km), and Little Switzerland (0.06 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and Los Gallos.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.