Hard Rock Hotel & Casino Punta Cana
Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
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92 people are viewing this hotel
US$382
Fully refundable before 11/06/23
US$477
US$868
US$285
No prepayment needed
Hotels.comUS$477
Booking.comUS$434
Trip.comUS$868
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About
#20 of 62 hotels in Bavaro
Location
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Service
Value
The 1,775 room Hard Rock Hotel & Casino Punta Cana is situated on pristine sugar white sands stretching 121-acres along Macao Beach in the Dominican Republic. Hard Rock's first all-inclusive hotel and casino exudes lavish five-star amenities and personal service to create the ultimate rock star getaway. Among the resort's many offerings are luxe accommodations, the signature Rock Spa(R), 18-hole Nicklaus designed golf course, iconic music memorabilia and a larger-than-life Vegas-style casino - the largest in the Dominican Republic, featuring Oro nightclub. Guests also enjoy 11 expansive pools, four swim-up bars, a kids pool and lazy river. A variety of gourmet dining options is available through the resort's nine restaurants. The property also features more than 65,000 square-feet of flexible event and meeting space.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bowling
Babysitting
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Casino and Gambling
Golf course
Mini golf
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Location
83Good for walkers
Grade: 83 out of 100
17Restaurantswithin 1 km
4Attractionswithin 1 km
Boulevard Turístico del Este Km.28 No. 74, Bavaro, Punta Cana 23000 Dominican Republic
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The resort is beautiful with tons to do. I’ve seen complaints about having to walk distances to get to things, but there are plenty of resort carts to give rides and the walks are not bad. The beaches are gorgeous, and while the wandering vendors could get annoying, some did have some fun souvenirs or a monkey to hold and the Hard Rock personnel were quick to step in if they didn’t move on when you said “No.” What made our trip truly magical though was the Hard Rock staff. Everyone was friendly and responsive to our needs. The wait staff at the beaches came around regularly. Restaurant staff were responsive and quick to address issues. We have been to Hard Rock properties as regular guests, then members, and on this occasion part of the Hall of Fame. For this trip, I want to give a special shout out to Wascar and Joel. As Hall of Fame members, they attended to every need from dinner reservations, reserving beach spots, to arranging a special, private dinner on the beach for our recent graduating HS seniors. While we have always enjoyed our Hard Rock stays, these two men raised our vacation to a new level!…
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Don’t feel bad about telling beach vendors to move along and the resort has the same excursions...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Nomad45212099235 Thank you for an amazing 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The Hard Rock In Punta Cana is by far our favorite vacation destination. This facility is spotless, beautiful and a true non-stop ride...I need a vacation from my vacation. The list of the to-do's is a mile long and everyone is exceptionally nice and engaging. My diet was wrecked from all of the delicious foods and the variety of restaurants. This is the true WOW factor. You can't walk 50 feet without some type of food offerings, even at the pool, shopping mall or even outside the casino. We can't wait to go back at Christmas for another visit.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded 5 Apr 2022
Hello LouAmexTripAdvi... T, Thank you for an amazing 5 star review! We are delighted to know you had such a great time with us. We hope to welcome you back soon to our charming hotel to continue providing memorable expriences and keep on rockin'! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely one of our favorite place that we visit so far... you have everything that you may need inside the Hotel area, Staff are so well trained and so accommodating in every need we had, we highly recommend this place.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: They have several pools for different ages including a pool for adults only which is really nice...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear mujercitass Thank you for an amazing 5-star review! We are delighted to know that you had a excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the best experience here. We met the best pool concierges Elvyn and scooby doo they have taken the best care of us. The beach is beautiful and the pool is amazing. The rooms are fantastic and have amazing views. We have the best butlers in Miguel and Alexander. I would highly recommend this place as a family vacation spot and hope everyone can meet scooby doo, elvyn, Miguel, and Alexander and Randy.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Meet scooby doo Miguel Alexander and Randy and elvyn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear 311keesb Thank you for an incredible 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our amazing rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The pool, beach, room and staff are amazing!!! Scooby-doo, Elvyn, and Randy are the best pool concierge ever! Miguel and Alexander are the most amazing butlers and have made our time here so easy and enjoyable! 10/10 would recommend!
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Date of stay: June 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Tylerbready Thank you for an astounding 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our fabulous rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were guests of a wedding that took place in HRC - Punta Cana. In many ways, we were positively surprised: the suite has been recently remodeled and the result was really tasteful; there is a wide variety of restaurants that serve good food (better than the average all inclusive hotel); and there are plenty of activities to explore. However, the service is not very reliable: one day, the staff is really nice and in the other day they barely look at your face. We had a really bad experience at Toro Restaurant, for example, with the waiter being incredibly rude.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear MariliaL_12 Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future. Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grounds were very nice but the food and drinks were below average. Didn’t like when the run out of the grey goose vodka they refill the bottle with the cheapest vodka they could find, at one point the poured us a drink from the grey goose bottle and it walls tequila.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear drgrabbar Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future. Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent customer service. The rooms are squeaky clean, really good sizes. Comfortable. Food is amazingggg. The resort itself is beautiful and theres so much to do. 10/10. Perfect for couples, families, kids.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear zee199 Thank you for an amazing 5-star review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. You Rock! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hard Rock Punta Cana, I been to this resort 4 times, since 2019. Of course the 1st stay was amazing wanting to go back again. However since the resurgence of Covid this resort has been renovating, but here it's all about the money. The send you a welcome text and then they continue to harass you about their promotions and to attend the 90 minute presentation. They food was amazing the 1st time around However, this year it was horrible. The food is never hot, sitting on burners they can adjust the temps to ensure that the food is at least warm, they have the same food daily pool side, and no matter which location the result remains the same. I went to the Brazilian restaurant twice, and it was like having A students and C students on staff. Some get it right and others don't. For a tropical island the expectation is that it would be hot outside, however it was just as hot inside the building. The air conditioning was non existent and for this establishment and all of the money they charge I expect more. The hotel rooms the air conditioner is lowered throughout the night making the room the same temperature as outside and when I inquired about this concern I was advised that this was there standard. Lastly upon leaving the have someone appoach you to ask about your stay, and if you have complaints they would like to offer you a coupon to stay either there or another one of the properties, however the scam is that you pay a percentage for you to lock in the price. It's not really a 50% coupon the price they quoted was 150 dollars less than what I paid this time. It's a scam to get you to come back. I thought that they were really interested in my experience and my stay. SCAM SCAM SCAM, I WILL NOT ADVISE YOU YO STAY. My friend stayed at Breathless and had an amazing time. That will be my next stop …
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear 749erickak Thank you for taking the time to write a review regarding your stay with us. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future. Rock On! "This Review was responded on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana".
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This trip lived up to our hopes. (May 28 - June 4, 2023). Our first "beach all inclusive" trip since COVID 19 was one that our family was really looking forward to. We did a lot of research for the Dominican Republic as that island nation has a plethora of choices. In the end, we chose the Hard Rock hotel because we felt we could guarantee ourselves a certain level of comfort and service and activities that would entice the kids and the adults alike. The strengths 1) The Grounds There are many many positive features and I hope I can do justice to them all. Starting with the property, the beach was absolutly fabulous. The sand was soft and expansive, the ocean was warm... almost too warm (but remember tempertures ranged from 27C at night to 31 C during the day with a humidex of 39C) so be prepared with hats, sunscreen and swim shirts to protect you from burning. The beach is groomed regularly and you can walf for ages. There was ample supply of chairs, cabanas, umbrellas that you did not need to worry about finding a spot at 7:00 am and holding it. The resort is HUGE! While I chose to walk the grounds in order to photograph flowers, etc. there are a significant number of "golf cart trains" that will take you from one end of the resort to the other. Simply wait at one of the designted pick up spots and a member of staff will pick you up at no charge. I will include a few photos of the grounds and the including the beach. Maintenance is very good and the resort is always clean. This is especially true of the outdoor "Banos" located at the pools and the beach. Attendants cleaned those facilities consistently. The rooms, with our family of 4 we decided to rent the "Islander Jr Suite" with 2 king sized beds and a sofa bed. The room was very large and came with everything you would expect bar fridge etc. The jacuzzi tup on the private balcony was a pleasant surprise. The bathroom was stunning!!!! If you can, take pictures.. Sunrises on the beach are special, the gardens and the use of water fountains createda very lovely atmosphere. The Services: The service was generally quite good. Shortly after signing in we were assigned to someone who would be someone you could access easily to ask questions of. Cossete was our assistant and although her job was also to "up sale" you on becoming a Hall of Fame member what I appreciated most was the fact that if you said "no thank you" she didn't abandon you. She helped with dinner reservations, answered all of my questions and went out of her way to help us plan '"off site" activities for a cost. Where I appreciated her support most was toward the end of our visit. My son, fell ill from dehydration and she helped me to navigate and access the healthcare service at the hotel and eventually the hospital. She even facilitated a 6 hour extension to our departure at no additional cost and always sent texts asking about the well being of my eldest! I very much appreciated that genuine care beyond normal when I needed assistance. Rarely would I speak about the gym. But I made good use of this and it was OUTSTANDING. Clean extremely well equipped with top notch fitness classes!!!! This was one place where I felt they really invested not only in creating a wonderful space but the staff there were top notch! The food was fine. We did eat a lot of times at the buffet restaurants but at lunch we took advantage of the "food truck" model they had at the pools and on the beach. We struggled to get into the Italian restaurant as you could not make a reservation. The food there was good and Zen and Toro (Tapenyaki and Steak House) were absolutely solid. Overall the meals were not spectacular but any complaints I have were minor. The recreational facilities / services we availed ourselves of included, the basketball court, the water slides (the kids loved not having any long lines), the golf cart "train", the medic on site, a few shows at night within the theatre, the virtual reality room, the ice cream parlour, mini-golf and many more. I wish I had played pool , pickle ball ad tennis but the sun was oppressivley hot. I did not take advantage of their golf course as it hada hefty $300 USD cost. My family was very active and with all of the pools and poolside bars there was never a dull moment. Even the child centre was a huge hit for our 8 year old. Well equipped and supervised and this gave our son to make a similarly aged friend from Colorado. The challenges. This is a huge resort, reportedly the largest in the Domincan Repubic. What it may lack in terms of charm it makes up for in terms of providing a consistantly good to very good standard of practice. The staff do a good job and are never demading of tips but of course, they appreciate them. The maid service provided was daily and that was appreciated but you had to understand that your room might not have been attended to until after 4:00 pm. The cost of staying at this resort was high! However, the ammenities, and the ready availability of those ammenities dimmed the pain of paying a premium price to attend. All in all, my kids loved it and my wife amd I felt we got our money's worth!…
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager HRPC, General Manager at Hard Rock Hotel & Casino Punta Cana
Responded yesterday
Dear Kerkwards Thank you for an astounding review! We are delighted to know that you had a excellent time in our hotel. We will share your comments with our fabulous rockers, they will be so happy to know they provided you a great time. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On! "This review has been responded on behalf of the General Manager of the Hard Rock Hotel & Casino Punta Cana."
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$374 - US$547 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hard rock hotel and casino punta cana, moon palace hotel, moon palace resort all inclusive
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
1775
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Frequently Asked Questions about Hard Rock Hotel & Casino Punta Cana
Which popular attractions are close to Hard Rock Hotel & Casino Punta Cana?
Nearby attractions include Hard Rock Casino Punta Cana (0.4 km), ORO Nightclub (0.3 km), and Little Switzerland (0.4 km).
What are some of the property amenities at Hard Rock Hotel & Casino Punta Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel & Casino Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel & Casino Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel & Casino Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hard Rock Hotel & Casino Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Toro, and YOUYU Restaurant.
Are there opportunities to exercise at Hard Rock Hotel & Casino Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel & Casino Punta Cana have an airport shuttle?
Yes, Hard Rock Hotel & Casino Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel & Casino Punta Cana have airport transportation?
Yes, Hard Rock Hotel & Casino Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel & Casino Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel & Casino Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.