We had never been to the DR before or an Iberostar property. We are from the frigid north of Minnesota and are trying to shorten our winter. We loved our week at the Iberostar Grand. Definitely appreciated the upscale, adults only vibe compared to the sister property next door, which we visited one night and can only be described as chaos compared to the tranquility of the Grand. Food and drinks were really good. Of the specialty restaurants, the Japanese was our favorite. We “upgraded” our wine each night, but that’s because we’re wine snobs. Our butler was very helpful and attentive. Our room was great….and we just booked the standard/basic room. I had a wonderful massage in the spa. It could be a little tough to get a poolside cabana if you didn’t secure your spot early enough, but then you just go get a spot down at the beach. I can’t remember a time that I’ve been so relaxed for so long. Thank you! We will be back!…
The Iberostar Grand Bavaro is a fantastic resort. The staff caters to your every need and provide outstanding customer service. Rafael has great customer skills and personality to match at the check-in desk. Our butler Danilo was great and always made sure we were taken care of. Nikel and Julio in the lobby ensured we had all our needs taken care of and assisted us with getting our Covid test and excursions booked. Lorraine, one of the hostesses at the buffet and at the restaurants always has a smile on her face and is quick to greet us and make sure we had drinks. Darlyn in the Star Prestige lobby is very professional and made sure we had our favorite wine delivered to the restaurants to have with dinner. He also, jumped in to assist when our airport transfer was late by calling the company. Overall the staff cannot do enough for you and always make you feel like a VIP. Housekeeping always kept our room spotless and ensured we had plenty of towels. The entertainment be the lobby is great and full of talent. The theaters show were also wonderful. The pool was clean and there was always an available cabañas and lounge chairs. We were only able to go in the water at the beach a couple of days due to seaweed but other than that the beach was great. No rocks or rough surf. Manuel at the Star Prestige section of the beach, greeted us by name everyday always had a cabana ready for us and with our favorite drinks. The food was also great. The breakfast buffet doesn't disappoint and the specialty restaurants stepped up their game from past visits. I highly recommend the Japanese restaurant. …
The Iberostar Grand Hotel is an amazing place. What makes it extra special are all of the staff who are so friendly and attentive. Victor our butler was amazing from the moment we arrived, helping us with every request and he was such a nice and caring person. We would return just for him! The resort is beautiful and not crowded which we appreciated. Never a line at a buffet or bar. There was always food and drinks available at the numerous restaurants and bars. I highly recommend you have dinner at the specialty restaurants rather than the buffet. Each dinner was a unique experience. The beach was beautiful and you could walk for hours in either direction. While there was seaweed (an issue throughout the Caribbean right now) the resort did its best to keep it under control. This was our 3rd time in Punta Cana and this was by far the best experience. We will be back!…
Danilo was by far, the most attentive butler we've ever had. Very friendly, funny, and just a pleasure to be around. Whatever he is getting paid, I'm sure it's not enough. The grounds were pristine, the food was amazing, and the staff in general was of the charts. This was our 3rd time here and I assure you it won't be the last. Looking forward to our next visit. It can't come soon enough!
The hotel is luxurious with special attention to the excellent service , food and the beach .chef’s . Renzo , Maria & Alexandra made us authentic Dominican food that was so delicious. Luis was great!
Excellent. Danillo was great. He was very friendly and provided excellent service in a timely manner. Food, beach and all the amenities were exceptional. This resort stands on its own and you would be hard pressed to find any resort that is better.
10/10 experience! Food is unmatched and the service is the best I have ever had in an all inclusive. Thank you to Danilo our butler who was there for everything we needed and he was great to have - he made our honeymoon amazing. Thank you to Miguel our favorite server, he always greeted us with a smile! We will return!
I had an excellent time relaxing at Iberostar Grand Bavaro! The grounds are beautiful, the vibe is very relaxing but there’s fun to be had if you want it. My butler Danilo was great, always ready to help with anything I needed!
I planned a surprise 60th birthday trip for my husband. The travel agent gave me three properties to choose from and I am so happy I chose Iberostar! The property is gorgeous and the hospitality of the staff was very good. We did not have any complaints - from the moment we stepped into the hotel until the moment we left, we were pampered. The pools are nice and there are plenty of seats and cabanas for the guests. We were there mainly for relaxation, so we did not go off property except for one excursion. We definitely plan to come back to this resort and visit their other properties around the world.
My husband & I we're celebrating our anniversary & birthdays combined. Alesander & Julio helped my husband plan a very special surprise romantic dinner on the beach just for us 2! Complete with beautifully decorated table & walkway & gazebo! Even Bluetooth for us to play music. Only thing missing were some lights that could've been hung on gazebo for more ambiance. Thank you guys great job of making our special occasion even more special!