Great resort, some issues with the room even though it was a diamond club room, had better in regular rooms, butler was ok but nothing was done as described in room description!! And butler task, restaurants were ok no too notch, buffet was better than a la carte !! Friendly staff, over all pleased
The Royalton Bavaro is getting it right! We were in the Diamond Club and we loved it. The check in was amazing. Off the bus and straight into a cart with our luggage to the Diamond Club lounge. "Have a seat ,.would you like any drinks, there are snacks over there and we will bring the paperwork to you" wow! Great start! The bracelets ARE your room key! What an amazing concept! So all of us had our room key always with us.( the Staff puts the bracelets on with a crimper and my sons came off in the flow rider. They did initially tell us it would be $50 US to replace it. I was pretty annoyed since it's not like he played with it and lost it.. they put it on and I guess it wasn't right so how is that oit fault. And my son felt.super bad because he's no irresponsible, he had told me right away that it was gone) Anyhow, the next day, we were ready to pay up but a supervisor was there and said "no charge". Phew! Another win for.the Royalton. We.met our Butler Edwin at check-in. So nice and personable. We didn't need him much BUT when we did,.he was so responsive and helpful. Ready to come to us where ever we were to get things done. The room was nice. Clean . The closet door was broken which doesn't seem like much but it has a light that activated when the door was opened and it kept coming on and off throughout the night so we asked Edwin and he got the crew there to fix it the next day. One thing that's different is that we couldn't control our own AC. Usually there is a control in the room but not here. It would be nice to have that but it is what it is. The two kids shared a pull out couch. They didn't complain at all but in hindsight, would.have been nice for them to have an actual bed. The towel service!! Another HUGE win for the Royalton Bavaro! Beach towels are abundant! And you just pick them up at two locations and when they are wet or dirty, they have receptacles to put them in and you can go get more. No more guarding towels!!! In my opinion,.this is a big stress reliever! That and never having to look for the room key. Restaurants galore. Good food. Service is good too.. staff is super.friendly! Entertainment is so so. They have musicians in the lobby before dinner that we loved to have pre-dinner drinks and listen to but after dinner.. there's nothing. There is a big beautiful stage area in the lobby. It's nicely lit,.etc but after dinner.. you come out of the main buffet and you watch kids running and playing there. There is no music amd nothing to keep you entertained until the shows start at 9pm I felt they could do.something better there. We don't stay up late for the shows so can't really comment on the quality on the late shows. We watched the circus one and it was ok / good. Would be nice to have a second coffee bar at the other end of the resort. The coffee bar is at the lobby amd very popular so it would be great to have a second one somewhere closer to the beach. But thats just a suggestion no complaint. You can get a coffee at the DC lounge too. The beach is nice. If the waves are strong, they do bring in sea weed. It's not yucky though. Not slimy. Just plant material. My daughter and I both had a small reaction to the brown plant kind. A small rash. Must have been touching us for longer than a second or two. A bit of Voltaren gel and it went away. The sales people.on the beach are easily dissuaded if you say no right away. But if you start looking at something, be prepared to negotiate or be very firm. The animals they will take pictures of you with cost $$ They will all negotiate significantly so make sure to bring some haggling confidence. Chairs at the beach and pool are very comfortable. Loads of shade if you want it. Bars and drinks everywhere. We did power sailing and the Bavaro adventure park. Both were good. Don't know if I would do the power sailing again. It is rough on the boat and then a quick up and down (maybe 15 minutes) it IS fun but it's like $40 - $60 US and they get you with the picture costs. There is a photographer on the boat taking pictures and of course.. you want the memories lol so I paid.. not cheap. $40 per round. The Bavaro adventure park was fun. Buggy zip lining and horses. You aren't allowed to take any camera with you other than go pros on the helmet ,.but they have photographers everywhere that get cool shots and I got sucked in again and paid big $$$ for them You can say No for sure. They don't pressure you at all. If you want to do power sailing book it early because if the wind isn't blowing right,.they don't do it. So don't wait to the last day or two. We had a great trip. We came from Canada and had to have the PCR test done . And QR codes for entering and leaving DR. Plus Arrivecan that didn't even work at the Canada Airport... but you need to have a smart phone and save those codes. The Royaltons wifi is great! Works everywhere from the beach to the lobby! It's a bit rough in the evenings when everyone seems to be on but other wise, super good. The lazy river is not too fast. Not much flow so you sort of swim or paddle through it. And it's not warm. But the kids liked it. It is fun to go through a few times. Flow Rider is super fun. Hard! But the guy who is there doing it was super good and nice. We took advantage of the Punta Cana Splash park (included with Diamond club) and it was fun for the afternoon) I could go on and on but all to say, great vacay. Glad we were able to get away before more restrictions came in. The staff at the Royalton all went masks all the time. They have hand sanitizer at the restaurants and disposable face masks in case you forget. When you BOOK your PCR test make sure you PAY at the same time. Otherwise you show up for your appointment and have to get back in line, which could be an hour. Great resort!…
We visited this resort twice in one year as a family, and the second with friends. Our kids love it. The rooms are great! The service is fantastic. The food is delicious, and all of it is well maintained. We will come back with more friends and family.
We had a wonderful time at The Royalton Bavaro, thanks to our butler, Kelvin. He took care of all our dinner reservations and was so helpful with any questions we had. He treated us like family, with respect and caring. The restaurants were high quality. He made our family vacation very memorable. The kids and grandkids loved the FloRider. The Diamond Club staff and bar tenders at the pool bar made pool time fun. Thanks to all the staff!
Beautiful resort and fantastic service. The staff was incredibly friendly. Special thanks to Juan from ocean side buffet, the other Juan from the morning buffet and the staff at scoops! This resort is incredibly well equipped for children. The only downside was the seaweed. We love the beach and it was everywhere.
We had a fantastic stay at the Royalton Bavaro and would highly recommended. We had Diamond club access which offered great added amenities. Food throughout was tremendous, staff was all very polite and there to meet any snd every need, and the facility was gorgeous and spotless. Pedro was our butler and did a fantastic job - he was so friendly and helpful all week. Would definitely go again and recommend to friends and family.
Edwin was an excellent advisor at the hotel, was profesional with courtesy and very familiar with all our needs at the chairmen suit! We highly recommend this hotel and Edwin as an advisor with your stay during your vacation !
Let me start by saying I’m not a “negative review” person — in fact, I’ve probably done less than 10 online reviews in my life. As I type this, my wife is at the emergency room back home in Chicago after spending the last 36 hours with blood coming out of a part of her body where one does not want to see blood coming from. It started Friday evening (our last night there), continued on the flight home (fun!), and all through last night, leading her to the hospital this morning. Obviously things like this are hard to pinpoint, but perhaps — perhaps — she got a horrific infection/poisoning from the resort that leaves deli meat and cheese out at room temperature (we didn’t eat any of that sweaty mess but it speaks to the quality), where glasses at the restaurant are consistently dirty/smudgy, where worms are found in the elevators regularly and where multiple chicken dishes are served still pink in the middle. Crazy thing is they have a nice set up there — good pools, nice beach, etc., but my goodness this is not the kind of thing anyone should deal with. Take your vacation money elsewhere (possibly a different country altogether). Yuck.…
We just are finishing our stay at The Royalton Bavaro. We had a wonderful stay in the Diamond Club swim out rooms. Our butler Miguel was fabulous. He was able to make reservations for our dinners, excursions, and pool cabana. It is a beautiful resort and I would definitely recommend it. We look forward to coming back in the future.
Stayed for 10 days in June. Have stayed at the Royalton Rivera in Mexico previously so expectations were high. Resort was on, but did not quite have the wow factor. We stayed in building 16 which was closer to the main hotel area than to pools. If you are down by the pools or beach you will hit your daily step could. Food was ok, but unless cooked fresh was at best luke warm. Great service from staff, although during the day the poolside waiters took at least 20 mins to return with drinks. Beach was heavy with seaweed but i did see this cleaned away from time to time. One of the biggest frustrations and disappointments was guests bringing their own music to the poolside. Whilst a small speaker might be acceptable, and it is a multi-national hotel, for the last 3 days we had to listen to latin music on a speaker that was competing with the speaker in the main pool!! On some days it was like listening to the worst DJ ever with 2 different music styles filling the air. After a morning of listening to this we asked poolside staff if it would be possible to ask the guests to turn the music down. Nothing was done. My son asked politely and they kindly turned it down. The next morning back to full volume with no consideration for other guests. There was no respect for any of the rules as they were often seen eating and drinking in the area of the pool there group used. And no rules were enforced by anybody from the hotel. We had moved further away from the poolside but this made no difference. The only thing that saved us was the volleyball match starting at 2pm! Be prepared to may for trips or goods from the shop or services in local currency. Whilst I traveled with US Dollars as advised by my local travel agent, everything is priced in USD and then converted to local currency when you pay. This proved costly as the week went on. Also the SPA will only take card payment.…