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Paradisus Grand Cana (formerly The Grand Reserve)

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Avenida Barcelo, Bavaro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (3063)
Pool & Beach (605)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Grand Cana (formerly The Grand Reserve)
Updated 03/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 49 hotels in Bavaro
Location
Cleanliness
Service
Value
Travellers' Choice
All-inclusive luxury is taken to a whole new dimension at The Grand Reserve at Paradisus Palma Real. Its sophisticated design is the perfect canvas for a unique and thoughtfully-crafted experience to create endless memories. Among its superiorly appointed All-Suites room types, with subtle and innovative touches, The Grand Reserve at Paradisus Palma Real offers Swim-Up Suites with direct access to their very own breathtaking pool. Enjoy an exquisite All Inclusive culinary concept with more than 8 Restaurants offering the best of world cuisine. Maia a superior full service SPA, in collaboration with world-renowned Natura Bissé, which will provide well-deserved royal treatments for all senses to wholly come to life. A complete, well-rounded fitness program, using a variety of trends and strategic areas within the Resort, which will challenge your wellbeing goals.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Babysitting
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website
2801Reviews232Q+A100Room tips
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Popular mentions
Morrismmmm718 wrote a review Yesterday
1 contribution
The good. The Bad. The ugly : Melia is an intl public company worth 3 billion dollars. I may be the only guest in years who has discovered the following issues: 1) otium is the contracted bus company by Melia. My reservation included free round trip vouchers to and from the airport to the hotel. How we there were no protocols in place to get me from from the airport to the hotel. The system is broken. The problem is, upon landing at the airport, I had no idea who to look for so I can be driven to the hotel. One hour later I found the otium agent who did not have my reservation on his printed list. After countless calls to his company and my hotel for one hour, I was told we are ready to be driven to the hotel. Upon arriving to the hotel - it took 3 hours to check in. The front deck lied to us many times. Mgt needed to be called who magically found 2 rooms near each other for the family traveling with us. The hotel room bathroom smaller like bad cheese. The bleach they use is bad. No need to say more. We had no choice but to move to another Melia higher class hotel called the grand Cana reserve. Beautiful hotel. High ceilings. Very majestic. Allot has a ritz quality to the place !! Very impressive. But the service is poor and the food is atrocious, disgusting and no taste. It’s my professional opinion that it’s better to have a small menu with amazing food than a large menu with poor food. Can’t imagine I’m the only guest who has complained over the years. Out of a 10 day trip it’s day 5. We still keep asking our selves is it worth coming back for the ambiance. The answer is no because the food is bad. The service here is not the best. Many smiles here and courteous but there’s no execution by the staff when asked for simple requests. There is no language barrier. The staff speaks English. They simply don’t want to execute your request and cannot multitask. Just finished dinner tonight. Ran into a friend who said they ate at Mina and unfortunately the food was better than nothing. They ordered the veggie burger. It was mush on a bun. I know because we had it the night before. Sad that such a beautiful hotel serves bad food. Room service- bad food. Cold. Hard. Etc. Restaurant reservations - hard to get reservations you want. The good resturant is always booked- Aqua. The devil is in the details with this Melia chain. The brand fails to reach the overall finish line- SAD AND UNFORTUNATE ! Because the hotel is so beautiful. Changes need to be made at the top level. Complaining won’t change the food supply chain contracts set in place with corporate. This place needs to be on undercover boss. Is the changes mentioned above actually were fixed l, this place can command double the price !!! I would come back for sure next year and bring friends. After documenting my experience listed above to mgt here, I don’t have confidence major changes will take place. I do have to say the female assistant gm manager is lively and accommodating and a pleasure to deal with. She belongs at the EDEN ROC
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Date of stay: January 2022Trip type: Travelled with family
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Josh L wrote a review Aug 2021
New York City, New York16 contributions4 helpful votes
Hotel's Favourite
Have been to the grand reserve several times but this was the first time at Circle and it was absolutely wonderful. The service was excellent as always and the amenities and room were top notch. Everything still has a very new feel to it. All of the safety protocols related to cleanliness and sanitizing made us feel safe and contributed to another great trip. While the amazing food, room, and atmosphere all added to the experience, the attentive service of the staff and overall friendliness of everybody working at the resort made it extra enjoyable. In particular would like to commend our concierge Harold Vasquez as well as several of the dining staff who all went above and beyond while we were there - Anye Cordero, Elvis Leon, Robert Perdoma, and Debora. Thanks again for another great trip, we look forward to coming back again soon.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Alexa Carolina Fuchs, Owner at Paradisus Grand Cana (formerly The Grand Reserve)
Responded 11 Aug 2021
Dear P3555YXjoshl, Thank you very much for choosing us as your vacation destination once more. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you the authentic Paradisus Experience. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. It will be a pleasure for us to share your words with them. We are looking forward to welcoming you back soon. Kind regards, Guest Service Center Management
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Meital L wrote a review Yesterday
2 contributions2 helpful votes
Bad costumer service, bad food, dirty Totally not recommend Do yourself a favor and go different places. They promise restaurants is so LIE Dirty Marina the manger did not help Oscar manager did not help If you have complaints there is no one to help or understand English
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Date of stay: January 2022Trip type: Travelled with family
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Yasslag wrote a review Yesterday
Santo Domingo, Dominican Republic5 contributions5 helpful votes
No you cannot check-in at 3pm because the room is not ready; No you cannot have dinner at the restaurants because you will need a mandatory reservation, and all of them are full because you are only staying 3 nights, we don’t have a place for you and your family, and you are not part of the Infinite whatever Circle who cares Club; No you cannot get a room closer to amenities despite traveling with small children’s because we overbooked the hotel and actually we gave you an upgrade in a remote location; No we cannot change you to another better hotel that give all the services we charge you but don’t offer to our clients. Conclusion: despite the restaurant reservation issue was later resolved after requesting the money back for the entire stay and asking the manager to transfer us to another better hotel, the disappointment they gave to guests at check-in is so vast that you feel you make the wrong choice at $500 dollars per night. This is a 2-star customer service hotel at a 5-star infrastructure facility.
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Date of stay: January 2022
Value
Location
Service
Room Tip: Ask for rooms in buildings 3 and 2
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DmitriiKochetkov wrote a review 23 Jan
1 contribution2 helpful votes
Booked the reserve room for 21 nights, but travel dates changed and book 3 more nights in a regular room. Almost a month in total. There is also a paid transfer. Upon arrival, we walked for 30 minutes in search of the Melia reseption in PUJ, but did not find it. A guy from another transfer service helped. The employee in reseption of Melia never showed up. For $42 we got an old sienna, no water and air conditioning. We arrived at the hotel. At the entrance you will be greeted by an employee with a list. For 30 minutes we explained first to one, then to the second, that we had 3 reservations and most of it was the reserve. No, you have 2 nights now, so first you go to your room on the 4th floor, then you come, check out and go to your room on the 1st floor. Then you come, check out and go back to the room on the 4th floor. Seriously??? We have a 24 night booking for $10,000. OK. Began to find out the issue with the upgrade. Yes, no problem, pay 630 USD for 3 nights. Seriously??? We have a 24 night booking, $10,000, 2 birthdays and need to pay an additional 630 USD??? OK. 12 hours flight, all tired, went to the room. Changed and went to the reserve to find out this issue there. There the situation is the same "pay". Melia what's your problem? At Majestic, we were upgraded to a club room for free with no reminders. In Occidental we were offered to use the club part for free. Room 2403, Kochetkova. With this approach, we will cancel the main booking and leave for another hotel.
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Date of stay: January 2022Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
US$319 - US$845 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Grand Reserve At Paradisus By Meliá Palma Real
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
NUMBER OF ROOMS
432
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Frequently Asked Questions about Paradisus Grand Cana (formerly The Grand Reserve)
Which popular attractions are close to Paradisus Grand Cana (formerly The Grand Reserve)?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.4 km), Palma Real Shopping Village (0.4 km), and Akon's Jewel (0.4 km).
What are some of the property amenities at Paradisus Grand Cana (formerly The Grand Reserve)?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Grand Cana (formerly The Grand Reserve)?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Paradisus Grand Cana (formerly The Grand Reserve)?
Conveniently located restaurants include Gustoso Gelato Gourmet, Lemon Fish Cevicheria and Bar, and Dolce Italia Bavaro.
Are there opportunities to exercise at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Paradisus Grand Cana (formerly The Grand Reserve)?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Grand Cana (formerly The Grand Reserve) offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Grand Cana (formerly The Grand Reserve)?
The staff speaks multiple languages, including English, Spanish, French, German, and Russian.
Is Paradisus Grand Cana (formerly The Grand Reserve) accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.