Bahia Principe Grand Punta Cana

Bahia Principe Grand Punta Cana

Carretera El Macao - Arena Gorda, Bavaro, Punta Cana 23000 Dominican Republic
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Mildew on sheets
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About

3.0
#48 of 55 hotels in Bavaro
4.0 of 5 bubbles
Location
3.0 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.1 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mid-range
Property amenities
Restaurant
Spa
Room features
Safe

Location

Carretera El Macao - Arena Gorda, Bavaro, Punta Cana 23000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Punta Cana Airport
La Romana Airport
54.6 km
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14Reviews0Q+A7Room tips
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Detailed Reviews
GAIL D wrote a review Feb 2024
Lac Du Bonnet5 contributions2 helpful votes
3.0 of 5 bubbles
This resort was a disappointment in many ways. It is very dated - lacks wifi, lacks accessibility, power goes out intermittently, serving staff are unfriendly, surly and inefficient. Coffee machines in the lobby are always broken. Customer service and front desk reps were good and the only source of information. The Indian & Greek a la cartes were good but limited to three restaurants only.
Read more
Date of stay: February 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: I advise there are much better lo coin Punta Cana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tony Paramore wrote a review Sept 2022
1 contribution1 helpful vote
1.0 of 5 bubbles
Update review whilst at the hotel. We are supposed to be silver members at Bahia Principe based on how many times we have stopped at a Bahia Principe hotel as part of a loyalty scheme.
The silver members are supposed to have discounts on lobby shops 10% plus many other things like spa, wine, excursions.
I tried to purchase some gifts at the lobby shop at grand Punta Cana today and was told there isn't a discount on the system with my room number 7205. I then spend over an hour going back and fourth between the customer service staff at the lobby telling me I do have the 10% discount on my room and even printed off proof to show the shop, and the lobby shop saying the till system does not allow discounts with my room number.
After speaking to 3 different customer service staff I gave up and didn't buy anything.
The discount wasn't a lot but that's not the point.
It's the fact the hotel offers perks and discounts for being a loyal customer but does not want to honour them.
There was another couple in the shop the two were silver members and said to me they never got any discount either.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Raj and Tina Shah wrote a review May 2024
London, United Kingdom17 contributions35 helpful votes
1.0 of 5 bubbles
This is our second time at the same hotel. We are very disappointed at how run down this hotel has become.
The rooms desperately need updating.
They don’t have kettles in the room for tea/coffee making facilities. They have a coffee filter machine which takes ages and the water hardly heats up.

For hot drinks, during the day and evening, we have to go to the lobby. Unfortunately, the machines don’t work and are not manned. It’s very filthy. If the hot water urn runs out, no one mans that either.

When I complained, the manager litterly started shouting at me and asking me whether I had approached the bar staff. All bar staff were busy serving guests who wanted cold drinks and alcohol. All I wanted was hot water. The lady manager who was in charge was busy cleaning tables and only filled the coffee machines with water after I made noise.

To exchange your money, it’s very difficult as one day we were told they haven’t got any money. So my husband went to the Punta Cana side - he was told, if we are in Bavaro part, we can only change money there.
Next day, we went to change money and they didn’t have any small change. So, then, we were asked to go to the Punta Cana reception to get small change.

Overall, we are very disappointed with this hotel and we will certainly not be visiting it again.
Read more
Date of stay: May 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: This hotel has run down totally.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jane wrote a review Mar 2023
16 contributions8 helpful votes
5.0 of 5 bubbles
Well I wrote a review 1 week into holiday on here and my opinion did not change it just got better daily. Staff are super friendly & happy to help, this hotel really goes the extra mile in making your holiday an experience to remember for the right reasons.
We enjoyed the pool nearest the beach so much going and no pressure to join in but great to observe. Daily a show at the pool at 4pm never had this anywhere before & the little extras I spoke about well popcorn trolley coming round whilst you watch show, ice lollies, hotdogs, pizza, doughnuts-fantastic.
Absolutely immaculate resort and the only time you saw anything out of place was due to others being disrespectful leaving glasses anywhere or food plates or on one occasion whilst we was there someone had totally destroyed all the table & chairs on there balcony - all this is constantly dealt with by the staff .
If I can give anyone advice please please don’t listen to the awful reviews I cannot understand any of it , this is an absolutely fantastic resort with wonderful staff & immaculate so just book and enjoy as we did, will definitely be returning.
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Date of stay: February 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The beach pool does get busy so don’t expect a sunbed after 2pm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pioneer182288 wrote a review Jan 2023
8 contributions2 helpful votes
1.0 of 5 bubbles
Long waits for check in and checkout..very rude and unhelpful. If you only speak English you will have a very hard time. Our room was never cleaned..sheets were dirty..only 2 lights worked in the room.completely outdated. Huge water leak in bathroom from room above. I went to front desk and went to the front of the line as the water was pouring through the ceiling light and the ceiling was buckling. I said please there is a big problem in my room and as nasty as he could be...I was told to get on the back of the line. Ceiling panels were removed and the amount of mold in the sheet rock made my skin crawl..refused to give us a new room
Was bitten every night while im bed. Horrible experience...dont go
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Avoid this place...they care about nothing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Loraine S wrote a review Jun 2023
6 contributions3 helpful votes
1.0 of 5 bubbles
Just checked in and this hotel is disgusting. I just checked in with my husband and 4 grandkids and very disappointed. We are considering returning home tomorrow. The sheets are mildewed, the shower tile are mildewed and disgusting. My grand daughter refuses to shower in the unsightly shower. Stay away from the Grand Bavaro.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jan c wrote a review Dec 2022
7 contributions
5.0 of 5 bubbles
What an absolute great holiday is was. I would like to thank the entertainment team for all the hard work.

I would like to thank Elizabeth for her hard work and looking after us and making us feel like family. She was always there to welcome us in the morning and evening. Making sure we had everything and encouraging us to take part in all activities. She is very bubbly , happy and full of energy she is just a ray of sunshine and it has been a pleasure to meet her. She made out family feel very welcome.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
Room Tip: Make sure you bring repellent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert M wrote a review May 2023
43 contributions12 helpful votes
+1
5.0 of 5 bubbles
Absolutely good everything. Bahia is bahia. Very good food,services, nice beach rooms are need to upgrade they are old. But avarege realy nice. Good staff on beach bufet. All the waitresses are good but a bit slow. Resort was realy clean even toilets. Bar staff in lobby realy frendly. The best was Manuel. He didnt speak good english but make good coctails. God bless him.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phil T wrote a review Aug 2023
22 contributions5 helpful votes
5.0 of 5 bubbles
My wife and I stayed here the first week of August. We were very apprehensive due to the bad reviews. We needn’t have been.

Food - excellent. The choice was fantastic. Staff were slow but didn’t effect us at all. I wouldn’t bother with the A’ La Carte restaurants, the main restaurant was fantastic!!!!

Drinks - excellent. Cocktails very nice.
Yes, you may have to wait a couple of minutes and yes, the staff seem to serve Spanish speaking guests first but hey ho, we were on holiday so were not in a rush anyway.

Entertainment- pretty standard holiday stuff. The circus night was very good.

Beach - lovely. Bit of seaweed but that’s nature!

Check in - seamless

Pool and pool bars - we gave a $5 tip in morning so never had to wait more than a minute for a drink. Foam party was good fun. All very clean and tidy.

Room service was faultless.

Trips - go on the buggy safari to the hidden lagoon, really good. Very enjoyable day out.

We’ve stayed at Sandals in St Lucia. Was this as good? No. It was however, quarter of the price and value for money is excellent.

Ignore the bad reviews, align your expectations to 4 stars and you will not be disappointed.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christine G wrote a review May 2023
3 contributions1 helpful vote
1.0 of 5 bubbles
We booked a stay at the Bahia Principe Punta Cana for May 9, 2023 through May 24, 2023zzz yes , we are still here…. let me tell you the things that we like about this place because that list will be much shorter. There was a variety of food at the buffet… the entertainment staff was very energetic and fun! We really loved Lieddy and Katherine! Fantastic morning stretching and yoga. They were both lovely to talk with and we truly enjoyed visiting with them.

Now for the things we didn’t like …. The vast majority of workers seem to be completely disenfranchised. This is most likely coming from the management down. They mostly have sour looks on their face and act annoyed. If you ask them for anything or ask them any questions. The bar service is not only understaffed, but slow and ask annoyed when you ask for a drink. At the Buffet the staff seems to care less as to whether basic hygiene is followed. People are going up numerous times with the same plate and eating food directly from the buffet or off their plate while at the Buffet…. Staff doesn’t bother to address this. Also, do not ask for a glass of wine or a beer with your dinner if you are at the Buffet. The staff will act very annoyed, and then frequently will not even get it for you. Another interesting thing about this place is that the staff doesn’t seem to feel any type of urgency or ownership for anything that happens or example. I found myself picking up garbage or drink cups that were discarded by other guests so they wouldn’t roll into the pool ….. while bar staff and other staff including the entertainment staff that would walk right by it. This is without a doubt because the management is probably punitive, doesn’t know how to motivate people in a positive way and probably full of ego with the little power over others they have…. Learn how to really lead!!!! Maybe take some lessons from how cruise staff is trained .
In addition to this on the evening of our seventh night at the Bahia Principal Punta Cana I was awoken at 11:20pm by the smell of smoke… thankfully, I am a very light sleeper because I smoke detector was not going off. I woke up my husband and we quickly realized the smoke is pouring out of the ceiling in the bathroom. The room was filled with the smell of electric fire, a very distinct smell and one , as a licensed electrician, my husband knew very well. We opened our front door and our slider door to clear some of the smoke and I’m immediately called the concierge. It took two calls and 16 minutes for anyone to respond. Regarding the response, there was a very nice technician who came paddling up on a very old bicycle with a plunger tied to the front. Here are some of the most important people —- lthe people you call if there’s a fire or something broken or dangerous—— arriving slowly on rickety old bicycles, but the snakes who are the salesman, who will try to sell you all over priced crappy timeshare drive beautiful black golf carts for the privilege members…. SHOULDN'T THE MEN RESPONDING TO DANGER GET A GOLF CART??!!!!!
Speaking of the time share , you don’t find any of these all inclusive resorts in the Caribbean
That doesn’t try to lure you in with a sham of a “ free welcome gift” to fool you into signing on the dotted line. Please don’t ever sign for them don’t even go to the presentation. Please just Google whatever the resort you’re staying at and the words “timeshare scam” and see what comes up prior to visit in that particular resort.

These places pray on people who are on vacation and feeling good and perhaps not always thinking clearly. They will never give you a set price list and the cost will fluctuate according to your income .
They will never put anything in writing. I’m begging everyone who is reading this, please do not sign for any of the Caribbean timeshares. They’re all scams. You will regret it!!
Now getting back to the Bahia principal Punta Cana… we have one more week and even after waking to a smoke filled room, the kind of smoke that permeated all of our belongings in our room …. when the maintenance man left and the smell smoke did not we had to go to the front desk because the concierge stop picking up our phone calls. We had to get loud and insist on being moved to a different room !!!!
We were not apologized to or compensated in any way. Again, aside from a few staff, here and there, and the entertainment, staff and Katherine and Lieddy this resort is not worth the money. We have one more week and while they know we are unhappy , they have done nothing to compensate us. Stay far away from this place!!!!!!
Read more
Date of stay: May 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Apathetic, rude staff - except for the entertainment staff….
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Raj and Tina Shah wrote a tip May 2024
London, United Kingdom17 contributions35 helpful votes
1.0 of 5 bubbles
"This hotel has run down totally. "
Read full review
GAIL D wrote a tip Feb 2024
Lac Du Bonnet5 contributions2 helpful votes
3.0 of 5 bubbles
"I advise there are much better lo coin Punta Cana"
Read full review
Brittany C wrote a tip Jun 2023
2 contributions
5.0 of 5 bubbles
"Shady spots on the beach go fast, so get there early."
Read full review
Christine G wrote a tip May 2023
3 contributions1 helpful vote
1.0 of 5 bubbles
"Apathetic, rude staff - except for the entertainment staff…. "
Read full review
Jane wrote a tip Mar 2023
16 contributions8 helpful votes
5.0 of 5 bubbles
"The beach pool does get busy so don’t expect a sunbed after 2pm "
Read full review
Not the right property for you?
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PRICE RANGE
S$211 - S$282 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaBavaro
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BAHIA PRINCIPE GRAND PUNTA CANA: UPDATED 2024 Hotel Reviews, Price Comparison and 15 Photos (Bavaro, Dominican Republic) - Tripadvisor

Frequently Asked Questions about Bahia Principe Grand Punta Cana
Which popular attractions are close to Bahia Principe Grand Punta Cana?
Nearby attractions include Escape Room Punta Cana (7.5 km), Escapology (6.8 km), and Vivaldi Cigars (7.4 km).
What food & drink options are available at Bahia Principe Grand Punta Cana?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to Bahia Principe Grand Punta Cana?
Conveniently located restaurants include Mabí Restaurant, Noah Restaurant & Lounge, and Bachata Rosa, SBG.
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