The stay was incredible. We stayed in the Royal Club 1 bedroom and the room was wonderful. It was until the bingo and loud music after in the middle of the afternoon. We would have liked to sit out on our patio but it was so loud that it was impossible to do so. I love music but music that everyone can enjoy. Personal music should be left out of a resort selection especially when it is blaring. I would never stay in that area again. The only other thing was why does the bartender have to hide the top shelf liquor? We have no problem going over to the First Club and get it with no problem. Our bartender at the Royal Club was top notch. He did his job well. Samuel at the Royal Club restaurant has taught his crew excellent customer service. We will be returning with the whole family in December 2021.…
Stayed here for 2 weeks over Christmas and new year. Room, nice room with everything needed, coffee machine, iron and board. Bathroom, lovely and with toiletries provided, shampoo, conditioner and shower gel. Cleaners were lovely, friendly and efficient. Food. Buffets were very good, especially Christmas Eve and New Year’s Eve. Restaurants you had to book, never a problem, Oriental, seafood, Mexican and Italian was ok, steak house and pizza good, depends what food you prefer, you can’t please everyone. Bar staff and Buffet staff worked extremely hard and always so friendly. Pools great, always able to get a sunbed Entertainment was ok. New Year’s Eve was amazing. Moans and groans Staff in Seafood restaurant were not so good, clearly didn’t enjoy their job and I admit to being fed up after waiting 20 minutes to be acknowledged. I’m struggling to find any gripes. We had a very enjoyable holiday, actually we got married, just the 2 of us, it was very romantic and excellent service, well worth the money. I’ve read some of the reviews and cannot believe how people have underrated this hotel. Will definitely be returning to this hotel. …
The people are always so helpful and friendly . Few hiccups with the Covid test but in the end all went well.The bartenders were always helpful and funny made everyone feel welcome. Looking forward to our next trip.
We had been here once before and loved it. The facilities and rooms are clean. The staff is friendly. The pool goes on forever and then some! If we asked for it, even if it was a special request, we got it! The food was really good - loved the capiccino every morning! Everyone was accommodating and helped however they could! The beach was clean and perfect! You never have to walk far to get what you need or get where you wanna go. Beds and pillows are comfortable!
This resort is amazing, food was great Except that the buffet area was to small and not much variety of food but for the rest wonderful. The service was outstanding especially the group coordinator Cristian who help me on my proposal event, such a great person who was always friendly and attentive with all my family. I personally recommend this place to everyone
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