Currently staying here at the moment, was going to wait until I got home to review but in case people want to book this - do so with caution. To the Manager - SOME of your staff are lazy, unhelpful and look like they hate working here. Your buffet staff need training to actually serve customers coffee/ tea / water. Positives / pro: Beautiful grounds - staff have worked hard to keep it beautiful and even after the hurricane clear up it is VERY beautiful. Very happy with the grounds. Wildlife - I love how there is so much wildlife here and they get fed and well looked after with seeds and shelter. 24/7 shuttle cart - every 5-10 minutes a shuttle cart does a loop of the grounds taking you to reception / back to the room blocks / buffet area. Beach front - despite the decaying seaweed the beach is beautiful. 3 pools. Food choices - something for everyone. Brazilian, Mexican and Japanese teppanyaki very good. Negatives / cons: Check in - this took nearly 1 hour. There was not even a large queue. Maybe 6 other couples waiting to check in with about 8 staff. Room allocation - rooms clearly aren’t checked before guests arrival. Our first room was covered in sand and water from the flood. When I raised this they shook their heads and said “well the hurricane” like we were expected to stay in there after being awake for 24 hours. Wifi - very temperamental even now. Did not work for 4 days. Room cleaning - our room has been cleaned ONCE in 5 days and we had to ask about 6 times for it to be done. a room opposite ours was being cleaned for 2 hours - we asked them multiple times to do ours next. House keeping / requests - asked for extra towels on day 2 and we still have not received them!! The standard response “we will do it right away… my pleasure” beware if you ask for things they may not arrive. I recommend taking your towels from the cart if you see it. Bedding - smells damp (like urine) we had to ask 8 times for new pillows which took 6 hours. I had read another few reviews about damp bedding… did not think it would happen to us. ( to the manager - MUY APESTOSO) All inclusive refrigerator drinks - these have been replenished ONCE! Staff - where do I even begin!? THEY ARE MOSTLY LAZY. there are a few staff who are wonderful and honestly they’ve been a joy, they really are attentive and helpful. Maria who was at the Brazilian a couple of nights ago - AMAZING. Caribe needs more staff like Maria! However for the most part, some staff are lazy, unwilling to help and could not care less. Example: at breakfast it takes a minimum of 10 minutes to be offered a water and coffee (we go at 7am. It’s never busy) today after 20 minutes nothing… I asked 3 different members of staff, one man with a clear attitude issue who was holding the coffee walked off!!! I even asked in Spanish to try to make things quicker. Did not get water or a hot drink. All in all… it will be pot luck. I chose to ignore the negative comments when I booked this holiday accommodation. Some of them I can agree with some I disagree but having been all over the world, this is possibly some of the worst hospitality I have experienced.…
I am still staying in this resort as I write this review. I arrived on the day of Hurricane Fiona reaching the island. The review below is not a reflection on the extraordinary challenges caused by the hurricane and the subsequent restrictions introduced by the hotel, but the overall service levels the hotel provided. There is one point management needs to he aware of. I did not appreciate being locked in my room for 24 hours with aggressive security guards dragging me back whenever I tried to leave. They also said "no photo" several times when people were taking pictures of the damage. This suggests the hotel was more concerned about their reputation than letting guests out as soon as it was safe. I am an adult and can make my own risk assessment and decide when it is safe to leave the room. I was not given water and was only given a bread roll with a slice of meat and cheese to it. Not quite the all inclusive package I had paid for and was seriously considering checking out. I complained to Ramon the manager who then allowed me to walk back to my room without security escorting me. It really felt like a prison. Wifi: The wifi stopped working across the entire resort on Tuesday morning (a day after the hurricane left so it's not linked) and it did not get fixed until Friday (4 full days). That meant it was not possible to book a la carte restaurants and I couldn't access the drinks menu either. Entertainment: No daytime entertainment took place during the first week because the entertainment team was cleaning the pools and other public areas. Could they not hire professional cleaners?! Evening entertainment was limited to some sort of a local beauty contest and similar shows. There was music being played from the computer in the lobby bar. I found this ridiculous as most resorts I have been to could afford hiring a band for a couple hours each evening to play live music. Housekeeping: The cleaners appear to lack the attention to detail. Either toiletries were not replenished, or towels not replaced, or the minibar not restocked, or just no cleaning took place at all. I left a very dirty towel on the balcony - I used it to clean the mess after the hurricane - and it did not get removed until 4 days after I had left it there. That suggests no cleaner set foot on the balcony for 4 days. Cleaning also happens at random times, one day my room was cleaned after 6pm. The standard of housekeeping then gradually improved with my maid doing a great job after all. Room service: Upon my arrival, I found the safe in the room locked. I had to call reception twice until they sent somebody with the key to unlock it. Also, I had to ask 4 times for the minibar to be stocked with beer until somebody eventually turned up after several hours. Needless to say, the beer never got replenished and I just couldn't be bothered to go through this ordeal again. Bars: After the hurricane, the beach bars were closed for 2 days, then on the third day quite bizarrely they only served water. Restaurants: Service at the a la carte restaurants is extremely slow, except for Nopal. Be prepared for a 35-40 minutes wait after ordering, and the different courses show up very slowly as well. I also noticed that cutlery, salt and pepper is often missing from the tables. Language barrier: I don't expect in a foreign country people to speak English and I always travel with an open mind. However, after ordering food in the Italian a la carte restaurants, I was given something (shrimps) that I must not eat due to severe allergy and I only realised once I had a bite. I was not impressed and they did not appear to be too concerned or apologetic either. Locals: This is not the hotel's fault (or only to some extent by entertaining such behaviour) but as soon as locals turned up for the weekend, they kept jumping the queues in the bars and started using sunbeds already reserved by other guests. On two occasions, I found somebody lying on my sunbed after I left it for about 30 minutes while I went to swim in the ocean. They then refused to leave and I had to get security involved who was luckily very well aware that I had been there since early morning. They also enjoyed standing in two groups of 15-20 on the beach and they were shouting towards each other's groups. This was going on for several hours for no apparent reason. Pools: The pools had no water in them (I'm not joking)! It took staff 4 full days to clean the pools and refill them with water. There were no sunbeds around the pool either. Luckily nobody fell into the empty pools which were not cordoned off. Beach: The beach is probably the dirtiest I have ever been to. It was scattered with decaying seaweed, rubbish, debris from the hurricane, etc. There was no effort made whatsoever to clean the beach after the hurricane. Cleanliness: Most of the resort got covered in sand, and on some footpaths it was around 1 foot deep. The cleanup was very slow and I believe it was due to the fact that if 5 people were tasked to clean a stretch of footpath, it was only 1 person cleaning and the other 4 were just watching him. This was not very productive and it took well over a week to get everything cleaned, apart from the beach where they only dumped the excess sand but did not do any cleaning. Overall, my experience has been quite poor and it was not caused by the hurricane or the subsequent disruption but the handling of the aftermath of the hurricane. I personally think that the resort was not prepared for Hurricane Fiona which also meant that it took a long time to bounce back.…
Great holiday. Very helpful staff. Even thoughout the hurricane couldnt do enough for us. Amazing staff at lobby bar. Jinett. Julio digitel. Bienvenida. Very sad to be going home back to cold England. Best holiday since COVID.
Our vacations were very good without a doubt, we had a very dangerous inconvenience but thanks to the hotel staff it was possible to solve it, it was not easy or fast but the desire to help was seen, I take this moment to thank you for so much support, I appreciate it to the customer service girls Maria and Nina who were always there for my family and helping with our situation.
I really liked the hotel, we enjoyed it like never before, the very attentive employees, a greeting to Luis the billboy who treated us very well by taking our bags to the room, also to Guadalupe the guest service who was so attentive to us, to Francisco in the buffet that always attended us at breakfast and all the employees who served us so kind, the hotel has very good facilities I loved its design and also its incredible animals.
It is not our first time on this island and every time we come it is a new experience, the staff in this hotel, the attention, and their way of smiling when giving the service, thank you all, especially the customer service girl Guadalupe for giving us such an organized and professional check-in, we feel so comfortable, I think it is the first time we have received so much information without getting tired, we were well informed from day one. Thank you very much.
My boyfriend and I stayed at the Caribe Deluxe Princess in August and had the best, most relaxing time! Aside from the beautiful pools and close proximity to the ocean, the resort features wildlife like iguanas, turtles, peacocks, and flamingos, as well as beautiful trees and flowers. I must say what truly made our vacation special was the stellar service and friendliness of the staff. We opted for the Platinum Princess package (I highly recommend this!!) and were treated so wonderfully by three staff members in particular: Patricio, Andres, and Nelson. They always made sure we were taken care of in the Platinum Package only bar and restaurant area. We hope to return again!
Just got home after 2 weeks at the resort. I was a little concerned before we left as had read so many bad reviews, but I needn't of been worried. The hotel is set in a beautiful location, grounds are immaculately kept, with plenty of interesting wildlife. Staff friendly and helpful, Max & Carlos particularly looked after us in the restaurants and Wally & Jose at the poolside bars, we found that trying a little Spanish goes a long way, yes we did tip $2 every now and then after good service not to get it, just so they felt appreciated, but all the staff from the pool cleaners to gardeners, were all wonderfull. The hotel was kept clean, rooms immaculate cleaned daily and if you were missing something, they would bring it to you once they were made aware. Pools are also CLEAN, I read many reviews about dirty pools, this is not the case In our experience, the guys were cleaning them every morning and evening, the chemicals used In the pool did turn the white in my husbands shorts yellow, but not bothered by that. Buffet was generally very good there was always something that we liked, food was hot and constantly being refreshed with newly cooked items. However at the weekends when the local people come it did get extremely busy, this a good time to book one of the other restaurants, of which we tried 3, the Italian being our favourite. Beach is gorgeous, seaweed yes is a problem, but it's nature, and they tried there best to clear as much as possible, not a problem for us as we dis not use the beach much, the ocean is a little to choppy I this area for swimming so we stuck to the pools. Our only negative was that we booked experiences through Seapro that are located by the main pool, our first time moving g away from Tui for our trips just thought we would give it a go, I DO NOT RECCOMEND THEM...health and safety leaves a lot to be desired, and you do not get what you pay for, when we complained there is always a Big Boss they need to speak to and we got nowhere. RENE who is one of the reps for Seapro however was a sweetheart and was doing his best to help us, but he was not being listened to either. HURRICANE hit on our last day and the hotel were quick about put all safety measures in place, doing their best to make sure everyone had food water which I imagine is a task In itself delivering to rooms In High winds. We made it home safely after a very scary. Sanoa Island is a must if you get the chance to go, its beautiful. Overall an amazing two weeks In a beautiful location, Our 1st time in the Dominican 🇩🇴 and we will definitely be back, we loved it.…
The prettiest all inclusive hotel/resort I’ve ever been too! Lots of wildlife around. Restaurants and buffet have a great selection of food. This place have the best staff!! Julia and Candida from the lobby kept our drinks coming. Julio from animation is muy allegre!! Best vacation this far!! Will definitely come back to this place!!
Julio de digital at the lobby was amazing. He was very friendly and quick service. He gave us Amazing drink recommendations and funny stories. When you go visit him at the lobby bar say hello and if you like what you get give him a shout out.